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TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

Transpennine Trains Limited

This public procurement record has 1 release in its history.

Award

09 Jan 2026 at 16:05

Award Notice
Summary of the contracting process

The procurement process, managed by Transpennine Trains Limited based in Manchester, involves the acquisition of IT services related to a Single Customer View Data Platform and CRM Implementation and Managed Service, specifically in the industry category of IT services such as consulting, software development, and support. The procurement was conducted using a negotiated procedure with prior competition. The procurement reached its award stage on 9th January 2026, with contracts already signed as of early January 2026. The procurement process focused on services was divided into two lots, both of which had their service status labelled as "cancelled" earlier but were eventually awarded to their respective suppliers, with contracts valued at £854,887.38 and £291,324.13 respectively.

This tender presents significant opportunities for business growth, especially for companies operating in the IT services sector, offering consulting, software development, and managed IT support. Businesses adept at delivering comprehensive data platform solutions and CRM managed services would find this project particularly beneficial, given the scale of work involving both implementation and continuous management services. Companies that can provide technical solutions that adhere to high-quality standards will be competitive, as the procurement weighted its award criteria to 60% technical quality and 40% cost. This procurement also invites collaboration with existing suppliers of Transpennine Trains Limited, offering avenues to enhance and innovate existing data solutions.

How relevant is this notice?

Notice Information

Notice Title

TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

Notice Description

TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.

Lot Information

Lot A - Data Platform including Implementation and Managed Service

Data Solution - provide a data solution that meets the functional and non-functional requirements. Implementation - building and implementing the proposed data solution that will provide a Single Customer View. Managed Service - full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy - lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects - scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution. Additional information: Access code for Delta is X8VTB9P5YC

Lot B - CRM Managed Service

Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud "SFMC" CRM solution. Campaign Operations - lead on and support TPT with utilising SFMC for campaign operations. Training - lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. Additional information: Access code for Delta is X8VTB9P5YC

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06032d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/002008-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

72212481 - Sales or marketing software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,146,211 £1M-£10M

Notice Dates

Publication Date
9 Jan 20267 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Oct 202510 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transpennine Trains Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6LT
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD33 Manchester
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

Plinc Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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