Tender

Responsive Repairs & Void Property Framework (2026-30)

FUSION 21 FOUNDATION

This public procurement record has 3 releases in its history.

TenderUpdate

12 May 2026 at 12:58

Tender

12 May 2026 at 12:40

Planning

27 Jan 2026 at 16:38

Summary of the contracting process

Fusion21 Foundation is overseeing a 4-year Responsive Repairs & Void Property Framework set to commence on 1st October 2026, under the Procurement Act 2023. The project will deliver responsive repairs, void property works, and associated services across the United Kingdom with a gross total framework value of £420 million. The tender process, now updated on 12th May 2026, involves an open procedure with opportunities split among five lots, including Responsive Repairs & Maintenance, Void Property Improvements, and Contact Centre Services. The tender stage deadlines are set with submissions closing on 19th June 2026, focusing on providing compliant, flexible, and value-for-money routes for regional and national coverage.

This framework facilitates ample business growth opportunities, especially suitable for SMEs and those with experience in construction, repair and maintenance services, security services, and contact centre operations. Emphasising regional and national engagement, a maximum of 10 suppliers per lot will be appointed per region, allowing for significant market competition. Given its emphasis on quality, technical innovation, and sustainability, businesses well-aligned with these areas will find this framework advantageous. Suppliers experienced in responsive repairs, void property management, and capable of providing a substantial social value can efficiently utilise this opportunity to expand their public sector footprint across the UK.

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Notice Title

Responsive Repairs & Void Property Framework (2026-30)

Notice Description

Fusion21 is developing a 4-year framework for Responsive Repairs and Void Property Framework. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services for participating contracting authorities the United Kingdom, in accordance with the objectives and requirement of the Procurement Act 2023 (PA23). Preliminary market engagement was carried out by Fusion21 following the publication of a Preliminary Market Engagement Notice 2026/S 000-007288 (OCID: ocds-h6vhtk-061021). This tender notice is for the award of a public contract through an open procedure in accordance with section 20(1) and (2)(a) of the PA 2023. The framework is divided into the following lots: Lot 1 - Responsive Repairs & Maintenance Lot 2 - Void Property Improvements Lot 3 - Void Property Security, clearance and Pest Control Lot 4 - Disrepair Works Lot 5 - Contact Centre Services The framework aims to provide compliant, flexible and value for money route for contracting authorities to procure responsive repairs, void property works and associated services. It will support both national and regional coverage, with opportunities for SME's to participate.

Lot Information

Responsive Repairs & Maintenance

The scope includes but is not limited to: * Responsive repairs and maintenance: Day-to-day routine responsive repairs. * Emergency/out-of-hours :repairs including weekends and public holidays. * Void property works: carried out as part of a full responsive repairs service. * Planned improvement: Ad-hoc programmed improvement works. * Works to comply with The Hazards in Social Housing (Prescribed Requirements (England) Regulations 2025 in terms of response times and performance management

Options: Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

Void Property Improvement

The scope includes but is not limited to: * Outsourced void property works: Works carried out as a separate workstream from responsive repairs and maintenance. * Short term capacity requirements: to provide additional capacity to in-house-existing repairs contract to meet fluctuating demand. * Major void refurbishment: Larger scale property upgrade works to void properties.

Options: Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

Void Property Security, Clearance and Pest Control

The scope includes but is not limited to: * Provision of security services: Property screening, alarm monitoring and response, out-of-hours "board up" services. * Property cleansing: Cleansing and clearance services to both void and occupied properties. * Pest control: Pest control services to void/occupied properties

Options: Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

Disrepair Works

The scope includes but is not limited to: * Legal disrepair works: Specifically aimed at works subject to legal disrepair claims with works to comply with disrepair protocol and timescales

Options: Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

Contact Centre Services

The scope includes but is not limited to: * Contact Centre Services - options for: * Call handling and response 24/7, 365 day cover. * Call handling and response Out-of-Hours cover including weekends and public holidays

Options: Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

Planning Information

Fusion21 is undertaking a pre-market engagement exercise ahead of the planned procurement of a Responsive Repairs and Void Property Framework. The framework will support in procuring high-quality, sustainable Responsive Repairs and Void Property Works and Services and deliver value for money, social value and environmental benefits. The primary aim of the market engagement is to seek supplier’s views to assist with and inform the following: • Consider and develop approach to procurement; • Consider the lotting structure, pricing mechanisms and geographical coverage of the framework to best meet the demands of our members; • Influence the design of the procedure, conditions of participation and award criteria; • Identify potential suppliers and ensure that the framework promotes fair access for SMEs and local suppliers, in line with PA23 objectives. • Generate interest amongst the supply base for the purpose of increasing competition at the bidding stage. Participation in this market engagement exercise is open to all suppliers with an interest or capability in delivering Responsive Repairs and Void Property Works and associated services across national and regional areas within the United Kingdom. Fusion21 welcomes the participation from: • Established suppliers currently providing Responsive Repairs and Void Property works. • SME’s and VCSE's seeking to engage in public sector opportunities. This will be achieved by early supplier involvement to develop the proposed pricing model, framework scope, lotting structure, and value bandings, via the following methods: • We invite interested suppliers to provide feedback by completing the following survey: http://www.fusion21.co.uk/responsive-repairs-survey • Virtual Webinar information session hosted by Fusion21on 10th February 2026, 11am to outline initial plans. Suppliers with questions will be signposted to the feedback form. Interested suppliers are invited to register their interest using this link: http://www.fusion21.co.uk/reactiverepairswebinar • Subject to demand and capacity, Individual 1-1 supplier discussions with interested parties (e.g. Responsive Repairs and Void Property suppliers) to help inform and shape the new framework. A limited number will be made available and details will be made available in the webinar. We plan to carry out supplier engagement throughout February, including a supplier webinar on 10th February 2026. The preliminary market engagement will close on the 2nd March 2026 and we aim to publish the final Invitation to Tender in April 2026, with the new framework scheduled to go live on 1st October 2026.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-061021
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/043483-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Works
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

45 - Construction work

50 - Repair and maintenance services

70 - Real estate services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

44110000 - Construction materials

44111000 - Building materials

45000000 - Construction work

45111213 - Site-clearance work

45210000 - Building construction work

45211000 - Construction work for multi-dwelling buildings and individual houses

45453100 - Refurbishment work

50000000 - Repair and maintenance services

70331000 - Residential property services

79512000 - Call centre

79710000 - Security services

Notice Value(s)

Tender Value
£350,000,000 £100M-£1B
Lots Value
£350,000,000 £100M-£1B
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 May 20263 weeks ago
Submission Deadline
19 Jun 20262 weeks to go
Future Notice Date
20 Apr 2026Expired
Award Date
Not specified
Contract Period
30 Sep 2026 - 30 Sep 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FUSION 21 FOUNDATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KNOWSLEY
Postcode
L34 1PJ
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
Not specified

Local Authority
Knowsley
Electoral Ward
St Michaels
Westminster Constituency
Knowsley

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                            "description": "* Price 1 - Percentage adjustment against NHF SoR V8 (20%) * Price 2 - Base adjustment to NHF SoR V8 plus preliminaries, overheads and profit (10%) * Price 3 - Price per property/Price per void (5%) * Price 4 - Average order value (5%)",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - PS10m Public Liability - PS5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years' time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A - ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 1, suppliers must hold the relevant NICEIC, Gas Safe and FENSA accreditations, or equivalents. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions."
                        },
                        {
                            "type": "economic",
                            "description": "Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - PS10m Public Liability - PS5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years' time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A - ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 1, suppliers must hold the relevant NICEIC, Gas Safe and FENSA accreditations, or equivalents. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions."
                        }
                    ]
                },
                "hasOptions": true,
                "options": {
                    "description": "Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023."
                }
            },
            {
                "id": "Lot 2",
                "title": "Void Property Improvement",
                "description": "The scope includes but is not limited to: * Outsourced void property works: Works carried out as a separate workstream from responsive repairs and maintenance. * Short term capacity requirements: to provide additional capacity to in-house-existing repairs contract to meet fluctuating demand. * Major void refurbishment: Larger scale property upgrade works to void properties.",
                "status": "active",
                "value": {
                    "amountGross": 36000000,
                    "amount": 30000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical / Quality",
                            "description": "Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Programme management, management of third-party contractors and sub-contractors to minimise void turnaround times (5%) Question 6 - Quality and Performance (10%)",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Commercial / Cost",
                            "description": "* Price 1 - Percentage adjustment against NHF SoR V8 (25%) * Price 2 - Base adjustment to NHF SoR V8 plus preliminaries, overheads and profit (15%)",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Technical / Quality",
                            "description": "Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Programme management, management of third-party contractors and sub-contractors to minimise void turnaround times (5%) Question 6 - Quality and Performance (10%)",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Commercial / Cost",
                            "description": "* Price 1 - Percentage adjustment against NHF SoR V8 (25%) * Price 2 - Base adjustment to NHF SoR V8 plus preliminaries, overheads and profit (15%)",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - PS10m Public Liability - PS5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years' time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A - ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 2, suppliers must hold the relevant NICEIC, Gas Safe and FENSA accreditations, or equivalents. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions."
                        },
                        {
                            "type": "economic",
                            "description": "Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - PS10m Public Liability - PS5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years' time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A - ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 2, suppliers must hold the relevant NICEIC, Gas Safe and FENSA accreditations, or equivalents. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions."
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-10-01T00:00:00+01:00",
                    "endDate": "2030-09-30T23:59:59+01:00"
                },
                "hasOptions": true,
                "options": {
                    "description": "Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023."
                },
                "identifiers": [
                    {
                        "id": "2"
                    }
                ]
            },
            {
                "id": "Lot 3",
                "title": "Void Property Security, Clearance and Pest Control",
                "description": "The scope includes but is not limited to: * Provision of security services: Property screening, alarm monitoring and response, out-of-hours \"board up\" services. * Property cleansing: Cleansing and clearance services to both void and occupied properties. * Pest control: Pest control services to void/occupied properties",
                "status": "active",
                "value": {
                    "amountGross": 15000000,
                    "amount": 12500000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical / Quality",
                            "description": "Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Product/process innovation (5%) Question 6 - Quality and Performance (10%)",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Commercial / Cost",
                            "description": "* Price - Bespoke Schedule of Rates against lot specific specification (40%)",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Technical / Quality",
                            "description": "Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Product/process innovation (5%) Question 6 - Quality and Performance (10%)",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Commercial / Cost",
                            "description": "* Price - Bespoke Schedule of Rates against lot specific specification (40%)",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - PS10m Public Liability - PS5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years' time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A - ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 3, suppliers must hold BSIA membership or equivalent. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions."
                        },
                        {
                            "type": "economic",
                            "description": "Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - PS10m Public Liability - PS5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years' time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A - ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 3, suppliers must hold BSIA membership or equivalent. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions."
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-10-01T00:00:00+01:00",
                    "endDate": "2030-09-30T23:59:59+01:00"
                },
                "hasOptions": true,
                "options": {
                    "description": "Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023."
                },
                "identifiers": [
                    {
                        "id": "3"
                    }
                ]
            },
            {
                "id": "Lot 4",
                "title": "Disrepair Works",
                "description": "The scope includes but is not limited to: * Legal disrepair works: Specifically aimed at works subject to legal disrepair claims with works to comply with disrepair protocol and timescales",
                "status": "active",
                "value": {
                    "amountGross": 78000000,
                    "amount": 65000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical / Quality",
                            "description": "Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Resident and Customer Engagement (5%) Question 6 - Quality and Performance (10%)",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Commercial / Cost",
                            "description": "* Price 1 - Percentage adjustment against NHF SoR V8 (25%) * Price 2 - Base adjustment to NHF SoR V8 plus preliminaries, overheads and profit (15%)",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Technical / Quality",
                            "description": "Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Resident and Customer Engagement (5%) Question 6 - Quality and Performance (10%)",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Commercial / Cost",
                            "description": "* Price 1 - Percentage adjustment against NHF SoR V8 (25%) * Price 2 - Base adjustment to NHF SoR V8 plus preliminaries, overheads and profit (15%)",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - PS10m Public Liability - PS5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years' time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A - ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 4, suppliers must hold the relevant NICEIC, Gas Safe and FENSA accreditations, or equivalents. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions."
                        },
                        {
                            "type": "economic",
                            "description": "Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - PS10m Public Liability - PS5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years' time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A - ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 4, suppliers must hold the relevant NICEIC, Gas Safe and FENSA accreditations, or equivalents. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions."
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-10-01T00:00:00+01:00",
                    "endDate": "2030-09-30T23:59:59+01:00"
                },
                "hasOptions": true,
                "options": {
                    "description": "Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023."
                },
                "identifiers": [
                    {
                        "id": "4"
                    }
                ]
            },
            {
                "id": "Lot 5",
                "title": "Contact Centre Services",
                "description": "The scope includes but is not limited to: * Contact Centre Services - options for: * Call handling and response 24/7, 365 day cover. * Call handling and response Out-of-Hours cover including weekends and public holidays",
                "status": "active",
                "value": {
                    "amountGross": 3000000,
                    "amount": 2500000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical / Quality",
                            "description": "Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (5%)",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Commercial / Cost",
                            "description": "* Price 1 - Price per property - 24/7 service (10%) * Price 2 - Price per property - out-of-hours (10%) * Price 3 - Price per incoming call - 24/7 service (10%) * Price 4 - Price per incoming call - out-of-hours (10%)",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Technical / Quality",
                            "description": "Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (5%)",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Commercial / Cost",
                            "description": "* Price 1 - Price per property - 24/7 service (10%) * Price 2 - Price per property - out-of-hours (10%) * Price 3 - Price per incoming call - 24/7 service (10%) * Price 4 - Price per incoming call - out-of-hours (10%)",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - PS10m Public Liability - PS5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years' time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A - ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions."
                        },
                        {
                            "type": "economic",
                            "description": "Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - PS10m Public Liability - PS5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years' time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document."
                        },
                        {
                            "type": "technical",
                            "description": "Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A - ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions."
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-10-01T00:00:00+01:00",
                    "endDate": "2030-09-30T23:59:59+01:00"
                },
                "hasOptions": true,
                "options": {
                    "description": "Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023."
                },
                "identifiers": [
                    {
                        "id": "5"
                    }
                ]
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-04-20T23:59:59+01:00"
        },
        "status": "active",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA",
            "CPTPP"
        ],
        "participationFees": [
            {
                "id": "ocds-h6vhtk-061021",
                "type": [
                    "win"
                ],
                "relativeValue": {
                    "proportion": 0.04,
                    "monetaryValue": "award"
                },
                "description": "The maximum possible fee percentage is 4%. This is discounted depending on the value of the call-off contract and the level of services required. Refer to Schedule 9 of the Framework Agreement. The average fee anticipated under the framework is 1.8%."
            }
        ],
        "submissionMethodDetails": "The tender documents include: * Appendix A - Invitation to Tender * Appendix B - Fusion21 Framework Agreement * Appendix C - Specification * Appendix D - Price Schedules * Appendix E - Commercial Instructions * Appendix F - M3NHF V8 Responsive Maintenance and Void Property Works NDA * Appendix G - Finance Stage 1 - Self Assessment * Appendix H - Market Engagement Feedback * Appendix I - Suppliers Guide The tender documents are attatched to this notice but are readily accessible, electronically, and free of charge via the internet at the following address: https://fusion21.ukp.app.jaggaer.com Tenders are to be submitted electronically via the above portal.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-06-19T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2026-06-05T17:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-08-18T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "043476-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/043476-2026",
                "datePublished": "2026-05-12T13:40:34+01:00",
                "format": "text/html"
            },
            {
                "id": "043483-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/043483-2026",
                "datePublished": "2026-05-12T13:58:56+01:00",
                "format": "text/html"
            }
        ],
        "riskDetails": "The risks summarised below and detailed in Schedule 5 of the framework agreement could jeopardise the satisfactory performance of the contract, but because of their nature, could not be addressed in the contract as awarded. Subject to the limitations of the Procurement Act 2023 Schedule 8 Para 5(1), materialisation of a known risk, these risks may result in permitted modifications: - Cost Inflation - TUPE - Asset and Repair data - IT interfacing - Supply chain failure Details of the Risk Register are available in the tender documentation."
    },
    "language": "en"
}