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Responsive Repairs & Void Property Framework (2026-30)

Fusion 21 Foundation

This public procurement record has 4 releases in its history.

Award

09 Sep 2026 at 15:05

UK6 - Contract Award Notice
TenderUpdate

12 May 2026 at 13:58

UK4 - Tender Notice
Tender

12 May 2026 at 13:40

UK4 - Tender Notice
Planning

27 Jan 2026 at 16:38

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Fusion21 Foundation has established a UK-wide Responsive Repairs and Void Property Framework for participating public authorities. The procurement covers five areas: responsive repairs and maintenance; improvement of empty residential properties; security, clearance and pest control for empty properties; disrepair works; and contact centre services. The work comprises construction, property repair and maintenance, refurbishment, residential property services, security, site clearance, pest control and resident contact handling. Services and works are delivered across the United Kingdom. Lots 1, 2 and 4 cover regional delivery, Lot 3 covers England, Northern Ireland, Scotland and Wales, and Lot 5 is UK-wide. The framework is intended to support sustainable delivery, value for money, social value and environmental benefits through call-off contracts for participating authorities.

The procurement has been awarded through an above-threshold open procedure, with awards dated 7 September 2026 and standstill ending 18 September 2026. The four-year framework is scheduled to run from 1 October 2026 to 30 September 2030, with signature scheduled for 21 September 2026. Lot 1, responsive repairs and maintenance, was awarded to 42 suppliers for £240m net (£288m gross). Lot 2, void property improvement, was awarded to 52 suppliers for £30m net (£36m gross). Lot 3, security, clearance and pest control, was awarded to Frank Rogers (Building Contractor) Ltd, Bidvest Noonan (UK) Ltd and Orbis Protect Ltd for £12.5m net (£15m gross). Lot 4, disrepair works, was awarded to 39 suppliers for £65m net (£78m gross). Lot 5, contact centre services, was awarded to six suppliers for £2.5m net (£3m gross). Each lot was evaluated 60% quality and 40% cost, with framework call-offs using competition, or both competition and direct award routes. A winning supplier fee of up to 4% applies to call-offs.

This procurement demonstrates sustained UK public-sector demand for housing repairs, empty-property refurbishment, disrepair resolution, security and clearance, and property-related contact centre operations. Relevant competitors would need capacity to deliver consistently across the United Kingdom or selected regions, with robust mobilisation, contract and performance management, resident engagement, quality control and supply-chain oversight. Evidence of three similar contracts completed within the previous three years was required. Applicants also needed financial resilience, £10m employers’ liability and public liability insurance, ICO registration, cyber-security arrangements, prompt-payment compliance and a Carbon Reduction Plan. Depending on the lot, credible suppliers needed NICEIC, Gas Safe and FENSA accreditation or equivalent, or BSIA membership or equivalent for security services. Strong case studies, social value, environmental sustainability and measurable service performance were central to evaluation, making this relevant to established property contractors, specialist service providers, facilities managers and contact-centre operators.

How relevant is this notice?

Notice Information

Notice Title

Responsive Repairs & Void Property Framework (2026-30)

Notice Description

Fusion21 has conducted a competitive tendering procedure to establish a 4-year framework Responsive Repairs and Void Property Framework. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services for participating contracting authorities in the United Kingdom, in accordance with the objectives and requirements of the Procurement Act 2023 (PA23). The framework is divided into the following lots: Lot 1 - Responsive Repairs & Maintenance Lot 2 - Void Property Improvement Lot 3 - Void Property Security, Clearance and Pest Control Lot 4 - Disrepair Works Lot 5 - Contact Centre Services Following evaluation of tenders in accordance with the published award criteria, Fusion21 intends to appoint a number of suppliers to the framework across the relevant lots and regions. Details of the successful suppliers are set out in this contract award notice. The Framework Agreement is expected to commence following the completion of the standstill period, which ends on 18 September 2026. Once established, the Framework will operate for a period of four years.

Lot Information

Responsive Repairs & Maintenance

Options: Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

Void Property Improvement

Options: Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

Void Property Security, Clearance and Pest Control

Options: Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

Disrepair Works

Options: Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

Contact Centre Services

Options: Call-off contracts may supply additional goods, services or works outside the scope of the description and CPV codes listed in this notice where the additional goods, services or works are ancillary to, but complementary to, goods, services or works that fall within the scope of the framework subject to the provisions of Section 74 of the Procurement Act 2023.

Planning Information

Fusion21 is undertaking a pre-market engagement exercise ahead of the planned procurement of a Responsive Repairs and Void Property Framework. The framework will support in procuring high-quality, sustainable Responsive Repairs and Void Property Works and Services and deliver value for money, social value and environmental benefits. The primary aim of the market engagement is to seek supplier’s views to assist with and inform the following: • Consider and develop approach to procurement; • Consider the lotting structure, pricing mechanisms and geographical coverage of the framework to best meet the demands of our members; • Influence the design of the procedure, conditions of participation and award criteria; • Identify potential suppliers and ensure that the framework promotes fair access for SMEs and local suppliers, in line with PA23 objectives. • Generate interest amongst the supply base for the purpose of increasing competition at the bidding stage. Participation in this market engagement exercise is open to all suppliers with an interest or capability in delivering Responsive Repairs and Void Property Works and associated services across national and regional areas within the United Kingdom. Fusion21 welcomes the participation from: • Established suppliers currently providing Responsive Repairs and Void Property works. • SME’s and VCSE's seeking to engage in public sector opportunities. This will be achieved by early supplier involvement to develop the proposed pricing model, framework scope, lotting structure, and value bandings, via the following methods: • We invite interested suppliers to provide feedback by completing the following survey: http://www.fusion21.co.uk/responsive-repairs-survey • Virtual Webinar information session hosted by Fusion21on 10th February 2026, 11am to outline initial plans. Suppliers with questions will be signposted to the feedback form. Interested suppliers are invited to register their interest using this link: http://www.fusion21.co.uk/reactiverepairswebinar • Subject to demand and capacity, Individual 1-1 supplier discussions with interested parties (e.g. Responsive Repairs and Void Property suppliers) to help inform and shape the new framework. A limited number will be made available and details will be made available in the webinar. We plan to carry out supplier engagement throughout February, including a supplier webinar on 10th February 2026. The preliminary market engagement will close on the 2nd March 2026 and we aim to publish the final Invitation to Tender in April 2026, with the new framework scheduled to go live on 1st October 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-061021
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085467-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

45 - Construction work

50 - Repair and maintenance services

70 - Real estate services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

44110000 - Construction materials

44111000 - Building materials

45000000 - Construction work

45111213 - Site-clearance work

45210000 - Building construction work

45211000 - Construction work for multi-dwelling buildings and individual houses

45453100 - Refurbishment work

50000000 - Repair and maintenance services

70331000 - Residential property services

79512000 - Call centre

79710000 - Security services

Notice Value(s)

Tender Value
£350,000,000 £100M-£1B
Lots Value
£350,000,000 £100M-£1B
Awards Value
£350,000,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20263 weeks ago
Submission Deadline
19 Jun 2026Expired
Future Notice Date
20 Apr 2026Expired
Award Date
7 Sep 20261 months ago
Contract Period
1 Oct 2026 - 30 Sep 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Fusion 21 Foundation
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KNOWSLEY
Postcode
L34 1PJ
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
Not specified
Local Authority
Knowsley
Electoral Ward
St Michaels
Westminster Constituency
Knowsley

Supplier Information

Number of Suppliers
72
Supplier Names

AA Molyneux Builders Ltd

ARPG ECO LTD

Axis Europe PLC

Buston and Maughan Ltd

Cardo (South) Limited

Cavendish Construction Ltd

Chigwell London Ltd

Combined Facilities Management Ltd

CONNECT LETTINGS AND MANAGEMENT LIMITED

DLP Services (Northern) Ltd

Ecosafe Heating Limited

Elect Building and Maintenance Ltd

ENGIE Regeneration Limited

FIRST FIX HEROES LTD

Foster Property Maintenance Limited

Hindley Contractors Ltd

Ian Williams Limited

Jeakins Weir Limited

D R Jones Yeovil Ltd

Laker BMS Ltd

LUKEMANS LIMITED

MD Building Services Ltd

MAMO BUILDING SERVICES LIMITED

Matthews and Tannert Ltd

Maurice Flynn and Sons Ltd

Mears Limited

Milestone South East Limited

MNM Property Services Limited

MP Group UK Limited

Mullen Property Services

NC Range Site Ltd

P.K. MURPHY CONSTRUCTION LTD

Rapid Response Maintenance Ltd

Re-Gen (UK) Construction Ltd

SCS Facility Services

SEE SERVICES LTD

Sovini Property Services

Sureserve Energy Services UK

T Gilmartin Ltd

UI SOCIAL INFRASTRUCTURE LIMITED

Upholland Property Services

Wates Property Services Limited

AccessAble

BRENDAN LOUGHRAN SONS LTD

CBM Group Ltd

Chas Berger Limited

DCK Construction Ltd

Etec Contract Services Ltd

Frank Rogers Building Contractor Ltd

Hardyman & Co Limited

LURA CONSTRUCTIONS LIMITED

Midlands Building & Maintenance Ltd

Mulalley and Company Limited

PFL Electrical Ltd

R Benson Property Maintenance Ltd

SER CONTRACTOR LTD

SOUTHWEST VOIDS LTD

Sterling Services (Northern) Ltd

Structec (NW) Limited

Synergize Ltd

Wright Build Ltd

Bidvest Noonan (UK) Limited

Orbis Protect Ltd

Aspect Group Services Limited

JOS PROPERTY SERVICES LIMITED

Prestige Domestic Property Maintenance

Saltash Enterprises Limited

T Brown Group

ALL SERVICE 4 U LIMITED

Davies Group Limited

MAINTENANCE MANAGEMENT LIMITED (04274143)

PROPCALL LTD

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

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