Notice Information
Notice Title
Provision of NHS Friends and Family Test Solution
Notice Description
The Authority is seeking a provider to deliver the NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS-compliant and innovative system that enables enhanced digital and multi-channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems. This project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements. The procurement exercise is designed to provide the NHS FFT Solution for Lewisham and Greenwich NHS Trust. Members of the South East London Integrated Care System will have the option of joining the contract at a later date.
Planning Information
The Contracting Authority carried out limited and informal preliminary market engagement with suppliers to understand current market capability, explore innovation, and assess overall market capacity. Participation in this engagement does not confer any advantage in the procurement process and did not form part of any evaluation.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-064ab9
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/011290-2026
- Current Stage
- Tender
- All Stages
- Planning, Tender
Procurement Classification
- Notice Type
- UK4 - Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
64212100 - Short Message Service (SMS) services
79311100 - Survey design services
Notice Value(s)
- Tender Value
- £271,975 £100K-£500K
- Lots Value
- £271,975 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 9 Feb 2026Today
- Submission Deadline
- 11 Mar 20265 weeks to go
- Future Notice Date
- 10 Feb 2026Today
- Award Date
- Not specified
- Contract Period
- 4 May 2026 - 4 May 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LEWISHAM AND GREENWICH NHS TRUST
- Additional Buyers
- Contact Name
- Sandra Baiden
- Contact Email
- sandra.baiden1@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SE13 6LH
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- Not specified
-
- Local Authority
- Southwark
- Electoral Ward
- London Bridge & West Bermondsey
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/011290-2026
9th February 2026 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/011263-2026
9th February 2026 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/011201-2026
9th February 2026 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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