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Friends and Family Test (FFT)

Lewisham and Greenwich NHS Trust

This public procurement record has 4 releases in its history.

Award

20 Jul 2026 at 22:55

UK6 - Contract Award Notice
TenderUpdate

09 Feb 2026 at 11:02

UK4 - Tender Notice
Tender

09 Feb 2026 at 10:19

UK4 - Tender Notice
Planning

09 Feb 2026 at 04:24

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Lewisham and Greenwich NHS Trust, together with members of the South East London Integrated Care System, procured an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services. The requirement covers collecting and managing patient feedback, including short message service (SMS) communications and survey design services. The service supports NHS patient-experience measurement for the Trust and participating organisations within the South East London system. Delivery is across the United Kingdom, with the buying organisations based in London. This is a single services requirement, suitable for providers of digital feedback platforms, patient survey services, SMS communications and related implementation or support services.

The procurement is complete and has been awarded following an open procedure. IWGC Limited was selected on 20 July 2026 for £271,300 excluding VAT (£325,800 including VAT). The award has a standstill period ending on 29 July 2026, with the contract scheduled to run from 31 July 2026 to 30 July 2029. The buyer may extend it by a further two 12-month periods, to a maximum extent date of 30 July 2031. Evaluation weighted technical quality at 50%, social value at 10% and commercial price at 40%. Eleven bids reached the final stage, including nine from SMEs. The award is pending signature, scheduled for 31 July 2026.

This award confirms an NHS and integrated-care requirement for a patient feedback service combining survey design with SMS-based communication. Suppliers considering similar work for Lewisham and Greenwich NHS Trust and the South East London Integrated Care System would need a credible platform or service for gathering, processing and supporting Friends and Family Test responses across participating healthcare organisations. The evaluation placed greatest emphasis on the technical offer, followed by price and social value, so bidders would need demonstrable service capability as well as a sound commercial model and relevant social-value proposals. The competition attracted nine SME final-stage bids, indicating that smaller specialist providers can compete for this type of NHS requirement.

How relevant is this notice?

Notice Information

Notice Title

Friends and Family Test (FFT)

Notice Description

Provision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System.

Planning Information

The Contracting Authority carried out limited and informal preliminary market engagement with suppliers to understand current market capability, explore innovation, and assess overall market capacity. Participation in this engagement does not confer any advantage in the procurement process and did not form part of any evaluation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-064ab9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068469-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64212100 - Short Message Service (SMS) services

79311100 - Survey design services

Notice Value(s)

Tender Value
£271,975 £100K-£500K
Lots Value
£271,975 £100K-£500K
Awards Value
£271,300 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20262 months ago
Submission Deadline
11 Mar 2026Expired
Future Notice Date
10 Feb 2026Expired
Award Date
20 Jul 20262 months ago
Contract Period
31 Jul 2026 - 30 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Lewisham and Greenwich NHS Trust
Additional Buyers

NHS South East London Integrated Care Board

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE13 6LH
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Lewisham
Electoral Ward
Ladywell
Westminster Constituency
Lewisham North

Supplier Information

Number of Suppliers
1
Supplier Name

IWGC LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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