Tender

Provision of NHS Friends and Family Test Solution

LEWISHAM AND GREENWICH NHS TRUST

This public procurement record has 3 releases in its history.

TenderUpdate

09 Feb 2026 at 11:02

Tender

09 Feb 2026 at 10:19

Planning

09 Feb 2026 at 04:24

Summary of the contracting process

The Lewisham and Greenwich NHS Trust, in collaboration with the NHS South East London Integrated Care Board, is actively seeking a provider for the NHS Friends and Family Test (FFT) Solution. This procurement process is categorised under services, specifically focusing on Short Message Service (SMS) and Survey Design services. The central aim is to procure a comprehensive, modern solution that aligns with NHS England reporting standards and enhances digital feedback collection, analysis, and reporting. This opportunity is currently in the Tender stage, and interested bidders are required to submit their tenders by the 11th of March 2026, with the award anticipated by the 20th of April 2026. The procurement method is open, ensuring broad participation and transparency, with communication and submissions managed via an e-Tendering Portal.

This tender presents a significant opportunity for businesses specialising in digital feedback solutions, SMS services, and survey design. Companies that offer innovative and scalable solutions compatible with NHS systems will find this an advantageous opportunity to engage in a long-term contract, initially set from May 2026 to May 2029, with the possibility of renewal. The contract is valued at £326,370 gross, with a focus on enhancing usability and accessibility through advanced digital solutions. Businesses compliant with NHS digital governance and capable of delivering within the outlined cost efficiency will be well-suited to compete, particularly those with a capacity to innovate and scale according to NHS transformation objectives.

How relevant is this notice?

Notice Information

Notice Title

Provision of NHS Friends and Family Test Solution

Notice Description

The Authority is seeking a provider to deliver the NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS-compliant and innovative system that enables enhanced digital and multi-channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems. This project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements. The procurement exercise is designed to provide the NHS FFT Solution for Lewisham and Greenwich NHS Trust. Members of the South East London Integrated Care System will have the option of joining the contract at a later date.

Planning Information

The Contracting Authority carried out limited and informal preliminary market engagement with suppliers to understand current market capability, explore innovation, and assess overall market capacity. Participation in this engagement does not confer any advantage in the procurement process and did not form part of any evaluation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-064ab9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/011290-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

64212100 - Short Message Service (SMS) services

79311100 - Survey design services

Notice Value(s)

Tender Value
£271,975 £100K-£500K
Lots Value
£271,975 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Feb 2026Today
Submission Deadline
11 Mar 20265 weeks to go
Future Notice Date
10 Feb 2026Today
Award Date
Not specified
Contract Period
4 May 2026 - 4 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEWISHAM AND GREENWICH NHS TRUST
Additional Buyers

NHS SOUTH EAST LONDON INTEGRATED CARE BOARD

Contact Name
Sandra Baiden
Contact Email
sandra.baiden1@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE13 6LH
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified

Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-064ab9-2026-02-09T11:02:32Z",
    "date": "2026-02-09T11:02:32Z",
    "ocid": "ocds-h6vhtk-064ab9",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PXWX-8443-ZQYT",
            "name": "Lewisham and Greenwich NHS Trust",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PXWX-8443-ZQYT"
            },
            "address": {
                "streetAddress": "High Street",
                "locality": "London",
                "postalCode": "SE13 6LH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "contactPoint": {
                "name": "Sandra Baiden",
                "email": "sandra.baiden1@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.health-family.force.com/s/Welcome",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PMLZ-8385-VMTM",
            "name": "NHS South East London Integrated Care Board",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PMLZ-8385-VMTM"
            },
            "address": {
                "streetAddress": "Southwark Coucil 160 Tooley Street",
                "locality": "London",
                "postalCode": "SE1 2QH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "contactPoint": {
                "name": "Sandra Baiden",
                "email": "sandra.baiden1@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.selondonics.org/icb",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PXWX-8443-ZQYT",
        "name": "Lewisham and Greenwich NHS Trust"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "The Contracting Authority carried out limited and informal preliminary market engagement with suppliers to understand current market capability, explore innovation, and assess overall market capacity. Participation in this engagement does not confer any advantage in the procurement process and did not form part of any evaluation.",
                "dateMet": "2025-04-30T00:00:00+01:00",
                "status": "met"
            }
        ],
        "documents": [
            {
                "id": "011201-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/011201-2026",
                "datePublished": "2026-02-09T04:24:11Z",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "C420902",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Provision of NHS Friends and Family Test Solution",
        "description": "The Authority is seeking a provider to deliver the NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS-compliant and innovative system that enables enhanced digital and multi-channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems. This project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements. The procurement exercise is designed to provide the NHS FFT Solution for Lewisham and Greenwich NHS Trust. Members of the South East London Integrated Care System will have the option of joining the contract at a later date.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "64212100",
                        "description": "Short Message Service (SMS) services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79311100",
                        "description": "Survey design services"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 326370,
            "amount": 271975,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-05-05T00:00:00+01:00",
                    "endDate": "2029-05-04T23:59:59+01:00",
                    "maxExtentDate": "2031-05-04T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "active",
                "value": {
                    "amountGross": 326370,
                    "amount": 271975,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical Envelope",
                            "numbers": [
                                {
                                    "number": 50,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social Value Envelope",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Commercial Envelope",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Technical Envelope",
                            "numbers": [
                                {
                                    "number": 50,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social Value Envelope",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Commercial Envelope",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "renewal": {
                    "description": "2 x 12 months"
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-02-10T23:59:59Z"
        },
        "status": "active",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "submissionMethodDetails": "The Tendering Portal can be accessed via the link: https://atamis-1928.my.site.com/s/Welcome All communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct access, free of charge via the e-Tendering Portal. To access this opportunity you will need to register at https://atamis-1928.my.site.com/s/Welcome as a Supplier and search for the opportunity C420902. To respond to this Invitation to Tender, Bidders must register on the portal, log in, complete the tender response documents and submit them via the e-tendering portal. Please note that any communication from the Authority regarding this tender will be via Atamis. Bidders must use the e-tendering messaging board for their communication with the Authority regarding this procurement. Should Tenderers have any queries, or having problems using the portal, they should contact the Atamis Helpdesk at: Phone: 0800 9956035; E-mail: support-health@atamis.co.uk",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-03-11T12:00:00Z"
        },
        "enquiryPeriod": {
            "endDate": "2026-02-23T15:00:00Z"
        },
        "awardPeriod": {
            "endDate": "2026-04-20T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest"
            },
            {
                "id": "011263-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/011263-2026",
                "datePublished": "2026-02-09T10:19:29Z",
                "format": "text/html"
            },
            {
                "id": "011290-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/011290-2026",
                "datePublished": "2026-02-09T11:02:32Z",
                "format": "text/html"
            }
        ],
        "amendments": [
            {
                "id": "011290-2026",
                "description": "Update to Tendering Portal access link"
            }
        ]
    },
    "language": "en"
}