Planning

NPTC - Telephone Systems

NPTC GROUP OF COLLEGES

This public procurement record has 1 release in its history.

Planning

19 Feb 2026 at 10:18

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

NPTC Group of Colleges is currently in the planning stage for a telephone systems project aimed at enhancing communication within the college environment. The procurement process is initiated under the legal framework of the Procurement Act 2023, with strict adherence to associated regulations. The procurement is for services related to the installation and maintenance of communications equipment, as well as desktop communications software development. The college, located at Neath Campus in Neath, United Kingdom, seeks engagement with interested parties by 6 March 2026. The project spans the main procurement category of services, with an estimated value of £400,000. The contract period is planned to commence on 12 November 2026 and conclude by 11 November 2029, with potential for renewal until 11 November 2031.

This tender offers substantial growth opportunities for businesses specialising in telecommunication systems, software development, and maintenance services. Companies, particularly small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSE), are encouraged to leverage this opportunity to showcase their expertise in Microsoft Teams telephony systems and advanced analytics. The procurement seeks innovative solutions that optimise how communication is managed between staff, students, and stakeholders. This represents a prime opportunity for businesses with proficiency in AI applications and customer relations management solutions to compete for a potentially lucrative contract with a reputable public undertaking.

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Notice Information

Notice Title

NPTC - Telephone Systems

Notice Description

At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution. Please respond by the 06 March 2026 The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses. AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables. The NPTC are seeking to publish a competitive tender for a Telephone System Contract. NPTC would like to conduct a questionnaire survey.

Planning Information

The Contracting Authority will conduct the procurement in accordance with the Procurement Act 2023 and the associated regulations, ensuring compliance with the statutory objectives.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0657ca
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/015095-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

CPV Codes

50334400 - Communications system maintenance services

51300000 - Installation services of communications equipment

72212511 - Desktop communications software development services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20264 days ago
Submission Deadline
Not specified
Future Notice Date
8 May 20263 months to go
Award Date
Not specified
Contract Period
12 Nov 2026 - 11 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NPTC GROUP OF COLLEGES
Contact Name
Not specified
Contact Email
a.young@thecpc.ac.uk
Contact Phone
01619740945

Buyer Location

Locality
NEATH
Postcode
SA10 7RF
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL44 Neath Port Talbot
Delivery Location
Not specified
Local Authority
Neath Port Talbot
Electoral Ward
Bryn-coch South
Westminster Constituency
Neath and Swansea East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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