Facilities Management Services

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-065a39-2026-02-23T14:16:48Z",
    "date": "2026-02-23T14:16:48Z",
    "ocid": "ocds-h6vhtk-065a39",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-02366661",
            "name": "THAMES WATER UTILITIES LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "02366661"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PNQQ-4647-DTCV"
                }
            ],
            "address": {
                "streetAddress": "Clearwater Court",
                "locality": "Reading",
                "postalCode": "RG1 8DB",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ11"
            },
            "contactPoint": {
                "email": "procurement.support.centre@thameswater.co.uk"
            },
            "roles": [
                "buyer"
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            "details": {
                "classifications": [
                    {
                        "id": "privateUtility",
                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-02366661",
        "name": "THAMES WATER UTILITIES LIMITED"
    },
    "tender": {
        "id": "FA1730",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Facilities Management Services",
        "description": "We are looking for one or more partners to deliver the following services: Lot 1 - Facilities Management - including cleaning, helpdesk, building maintenance and minor works Lot 2 - Security Guards - static guarding to mainly 29 operational and corporate sites plus adhoc security guarding as required Lot 3 - Catering across 3 corporate sites Lot 4 - Vending services - supply, stocking and maintenance of hot drink and can/snack machines across 18 operational and corporate sites. Each lot to be awarded to one supplier but suppliers can be successful for more than one lot. Facilities Management services vary significantly by site but touch all of our 3,935 sites to some extent as it includes a lot of our compliance responsibilities as well as reactive call-out services. All 4 lots will be awarded for an initial 5 year term as we want suppliers to work with us for the long term to deliver sustainable improvements to our estate and help us make a difference. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday 23 March 2026, at 10:00 am .",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79993000",
                        "description": "Building and facilities management services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "90919100",
                        "description": "Cleaning services of office equipment"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79710000",
                        "description": "Security services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "2"
            },
            {
                "id": "3",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "55520000",
                        "description": "Catering services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "3"
            },
            {
                "id": "4",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "42933000",
                        "description": "Vending machines"
                    },
                    {
                        "scheme": "CPV",
                        "id": "42968100",
                        "description": "Drinks dispensers"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "4"
            }
        ],
        "value": {
            "amountGross": 192000000,
            "amount": 160000000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "PSQ - ITN - Negotiation - Award"
        },
        "mainProcurementCategory": "services",
        "specialRegime": [
            "utilities"
        ],
        "aboveThreshold": true,
        "techniques": {
            "hasFrameworkAgreement": true,
            "frameworkAgreement": {
                "maximumParticipants": 4,
                "method": "withoutReopeningCompetition",
                "type": "closed",
                "description": "We are looking to award one supplier per lot. Each supplier shall be awarded all contracts under that lot. Prices shall be calculated using the pricing schedule within the agreement."
            }
        },
        "submissionMethodDetails": "Please complete this form: https://forms.office.com/e/kxQC19vt7x",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2026-03-23T10:00:00Z",
        "enquiryPeriod": {
            "endDate": "2026-03-16T17:00:00Z"
        },
        "awardPeriod": {
            "endDate": "2026-12-11T23:59:59Z"
        },
        "lots": [
            {
                "id": "1",
                "title": "Facilities Management",
                "description": "This facilities management lot encompasses both soft and hard services at nearly 4,000 sites across the Thames Water region to various extents. For example 102 sites require cleaning, 144 require HVAC maintenance, 812 sites require asbestos surveys, 854 sites require legionella testing, 94 sites require fire system maintenance and all sites may require reactive call-outs. In addition to site-based activities, we also have 113 water fountains and 19 public spaces we need you to clean and maintain across London City. We require one supplier to directly deliver or manage subcontractors to deliver the entire range of services and to staff a helpdesk to manage incoming calls/requests and site access management. We are looking for a proactive supplier who can work with us to generate and implement ideas on how to ensure compliance and improve standards on our sites. Note that minor reactive work is included in the scope of this lot up to a maximum of PS15,000 per project which will be directly awarded.",
                "status": "active",
                "value": {
                    "amountGross": 120000000,
                    "amount": 117000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical",
                            "numbers": [
                                {
                                    "number": 55,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Commercial",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Contractual terms",
                            "numbers": [
                                {
                                    "number": 5,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "description": "As detailed in the PSQ documentation.",
                            "forReduction": true
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2032-03-31T23:59:59+01:00",
                    "maxExtentDate": "2035-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years."
                },
                "hasOptions": true,
                "options": {
                    "description": "The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document."
                }
            },
            {
                "id": "2",
                "title": "Security guard services",
                "description": "We are looking for one security partner to work with us to provide security guards across a range of permanent Thames Water locations as well as surge guarding and adhoc support in times of security events both on and off Thames Water sites. We currently have static guards on 29 sites including operational and corporate office sites who mainly manage access control for our staff, our visitors and our contractors during site opening hours. In addition we have events on sites such as broken access control and in public places such as guarding bottled water stations which require temporary guarding, sometimes taking over from our emergency mobile patrols. Please note that NSI Silver is a mandatory requirement.",
                "status": "active",
                "value": {
                    "amountGross": 39000000,
                    "amount": 38000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical",
                            "numbers": [
                                {
                                    "number": 55,
                                    "weight": "percentageExact"
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                            ]
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                        {
                            "type": "price",
                            "name": "Commercial",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Contractual terms",
                            "numbers": [
                                {
                                    "number": 5,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "description": "As stipulated in the PSQ documentation.",
                            "forReduction": true
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                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2032-03-31T23:59:59+01:00",
                    "maxExtentDate": "2035-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years."
                },
                "hasOptions": true,
                "options": {
                    "description": "The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document."
                }
            },
            {
                "id": "3",
                "title": "Catering services",
                "description": "We are looking for a catering provider to work with us to offer a subsidised coffee, snack and hot meal provision in our three main office buildings: two in Reading and one in Swindon town centre. We require the provider to provide breakfast, lunch and snacks to our office-based staff as well as hospitality services if required on site. The catering provider will be responsible for waste segregation, providing consumables and maintaining Thames Water-owned catering equipment.",
                "status": "active",
                "value": {
                    "amountGross": 3100000,
                    "amount": 3000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Technical",
                            "numbers": [
                                {
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                        {
                            "type": "price",
                            "name": "Commercial",
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                                    "number": 40,
                                    "weight": "percentageExact"
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                                    "weight": "percentageExact"
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                "suitability": {
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                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2032-03-31T23:59:59+01:00",
                    "maxExtentDate": "2035-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years."
                },
                "hasOptions": true,
                "options": {
                    "description": "The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document."
                }
            },
            {
                "id": "4",
                "title": "Vending services",
                "description": "We are looking for one vending supplier to provide us with a fully managed service for hot drink and snack/can vending to include machine provision, replenishment, cleaning and maintenance across 18 corporate and operational sites for at least five years.",
                "status": "active",
                "value": {
                    "amountGross": 1200000,
                    "amount": 1190000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
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                            "type": "quality",
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                "selectionCriteria": {
                    "criteria": [
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                            "description": "As stipulated in PSQ documentation.",
                            "forReduction": true
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                "suitability": {
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                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2032-03-31T23:59:59+01:00",
                    "maxExtentDate": "2035-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years."
                },
                "hasOptions": true,
                "options": {
                    "description": "The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document."
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "016112-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/016112-2026",
                "datePublished": "2026-02-23T14:16:48Z",
                "format": "text/html"
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        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2034-01-11T23:59:59Z"
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    "language": "en"
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