Notice Information
Notice Title
RENEWAL OF A MEDICAL PRIORITY DISPTACH SYSTEM
Notice Description
The Medical Priority Dispatch System (MPDS) is required to enable emergency medical dispatchers to prioritise 999 calls and determine the most appropriate response to medical emergencies.
Procurement Information
The Medical Priority Dispatch System (MPDS) is embedded within the Welsh Ambulance Services University NHS Trust (the 'Trust') 999 service and any change to the existing system would involve significant operational, financial, and strategic challenges. The MPDS is fundamental to the Emergency Medical Service provided by the Trust, and enables the safe, efficient, and clinically appropriate prioritisation of 999 calls. Replacing the MPDS would be a complex undertaking and at present no other viable alternatives are commercially available. Another factor is that 999 call-handlers are trained and certified through the International Academies of Emergency Dispatch (IAED) to use MPDS. Transitioning to a new system would require the retraining off all 999 call-handlers within the service, which could disrupt operations and require significant time and resources. MPDS is a clinically validated solution, with robust evidence of safety, accuracy, and effectiveness. Any alternative system would need to meet rigorous clinical governance standards and demonstrate equal or better prioritisation outcomes. Any replacement would need to be piloted, evaluated, and benchmarked against existing performance metrics to ensure either existing standards can be maintained or exceeded. A process which could take a significant period that could entail several years, depending on the level of clinical assurance already achieved, and a process which would also need to be transparent, and data driven. In addition, the MPDS disposition coding structure is integral to the prioritisation of emergency calls received and facilitates interoperability with all other UK ambulance services, crucial for example for cross-border emergency call transfers and overflow support from other services. Furthermore, the MPDS is integrated with other systems used by the Trust for secondary triage and clinical assessment and the MPDS coding is critical for accurate tracking and comparison of outcomes across the Trust's services. Replacing the MPDS would require investment, and a clinically validated strategy that addresses technology, training, governance, and provides clinical assurance. However, there is a lack of commercial solutions available in the marketplace with NHS England for example having developed their own in-house solution and NHS Scotland using MPDS also. Accordingly, there is currently no other readily available commercial solution to enable the prioritisation of 999 emergency calls.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0661c8
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/019616-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK6 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
30 - Office and computing machinery, equipment and supplies except furniture and software packages
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £643,130 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 Mar 20261 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 4 Mar 20261 weeks ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2030 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WELSH AMBULANCE SERVICES NHS TRUST
- Additional Buyers
NHS WALES SHARED SERVICES PARTNERSHIP (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CWMBRAN
- Postcode
- NP44 3AB
- Post Town
- Newport
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL51 Central Valleys and Bridgend
- Delivery Location
- Not specified
-
- Local Authority
- Rhondda Cynon Taf
- Electoral Ward
- Taff's Well
- Westminster Constituency
- Cardiff North
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/019616-2026
4th March 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/019341-2026
4th March 2026 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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