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FW Services- Partnership Customer Support- Multi Site 0628

SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC

This public procurement record has 2 releases in its history.

TenderUpdate

09 Mar 2026 at 14:08

UK4 - Tender Notice
Tender

06 Mar 2026 at 12:06

UK4 - Tender Notice
Summary of the contracting process

Scottish Hydro Electric Power Distribution PLC is inviting tenders for their "FW Services- Partnership Customer Support- Multi Site 0628" programme, aiming to launch a vulnerable customer support initiative across their North (north Scotland, including Highlands and Islands) and South (south central England) licence areas. The procurement process, currently at the tender stage, is under an open competition method below the threshold and led by the buyer based in Perth, United Kingdom. The programme focuses on providing services and support to customers dealing with fuel poverty through energy efficiency measures and access to low-carbon technologies. Interested parties must submit their responses by 6th April 2026, following the end of the tender period on this date, with enquiries accepted until 3rd April 2026.

This tender represents substantial business growth opportunities for firms specialising in community service provisions and call centre operations. Companies equipped to deliver outcome-oriented services and those with a robust understanding of energy efficiency and sustainable technologies will find this particularly advantageous. The winning bidder will be expected to demonstrate capabilities in delivering comprehensive coverage across both licenced regions or provide a strong case for partial coverage in specific instances. This programme, valued at £900,000, underscores a strategic partnership potential with Scottish Hydro Electric Power Distribution, promising long-term collaboration with possible extensions. Businesses that can craft innovative service models and show adaptability in partnering with local authorities and agencies will be best positioned to succeed.

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Notice Information

Notice Title

FW Services- Partnership Customer Support- Multi Site 0628

Notice Description

Tender to provide vulnerable customer support programme (2026-2028) SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty. As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes; - Promotion of Priority Services across both our licence areas - Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. - Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. - Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty Aim To create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty. Scope The programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances. This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.

Lot Information

Lot 1

Renewal: The initial Framework term will be until March 2028 with the option of 2 x 1 year extension years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066404
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020928-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75200000 - Provision of services to the community

79512000 - Call centre

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
£900,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Mar 20266 months ago
Submission Deadline
11 Mar 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Jun 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PERTH
Postcode
PH1 3AQ
Postcode Area
Perth
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
Not specified
Local Authority
Perth and Kinross
Electoral Ward
Perth City North
Westminster Constituency
Perth and Kinross-shire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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