FW Services- Partnership Customer Support- Multi Site 0328

{
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    "id": "ocds-h6vhtk-06656d-2026-06-19T10:26:09+01:00",
    "date": "2026-06-19T10:26:09+01:00",
    "ocid": "ocds-h6vhtk-06656d",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-SC213460",
            "name": "SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC",
            "identifier": {
                "scheme": "GB-COH",
                "id": "SC213460"
            },
            "address": {
                "streetAddress": "Inveralmond House, 200 Dunkeld Road",
                "locality": "Perth",
                "postalCode": "PH1 3AQ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKM77"
            },
            "contactPoint": {
                "name": "Kirsten Telfer",
                "email": "kirsten.telfer@sse.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.ssen.co.uk",
                "classifications": [
                    {
                        "id": "privateUtility",
                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-04094290",
            "name": "SOUTHERN ELECTRIC POWER DISTRIBUTION PLC",
            "identifier": {
                "scheme": "GB-COH",
                "id": "04094290"
            },
            "address": {
                "streetAddress": "No.1 Forbury Place, 43 Forbury Road",
                "locality": "Reading",
                "postalCode": "RG1 3JH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ11"
            },
            "contactPoint": {
                "email": "kirsten.telfer@sse.com"
            },
            "roles": [
                "buyer"
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            "details": {
                "url": "http://www.ssen.co.uk",
                "classifications": [
                    {
                        "id": "privateUtility",
                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PLZW-9415-QQCD",
            "name": "Changeworks Resources for Life",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PLZW-9415-QQCD"
            },
            "address": {
                "streetAddress": "Orchard Brae House",
                "locality": "Edinburgh",
                "postalCode": "EH4 2HS",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKM75"
            },
            "contactPoint": {
                "email": "workwithus@changeworks.org.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://www.changeworks.org.uk/",
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-SC213460",
        "name": "SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC"
    },
    "tender": {
        "id": "ITT_6200",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "FW Services- Partnership Customer Support- Multi Site 0328",
        "description": "Tender to provide vulnerable customer support programme (2026-2028) with 2x1 optional year year extensions to March 2030. SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty. As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes; - Promotion of Priority Services across both our licence areas - Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. - Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. - Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty Aim To create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty. Scope The programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances. This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    },
                    {
                        "scheme": "CPV",
                        "id": "75200000",
                        "description": "Provision of services to the community"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
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        ],
        "value": {
            "amountGross": 900000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under 'Current Opportunites' you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442 All criteria for the PQQ are included in the link above and on registration to participate in the PQQ. All eligible suppliers will be invited to participate in the tender (ITT) where all relevant critera will be provided."
        },
        "mainProcurementCategory": "services",
        "specialRegime": [
            "utilities"
        ],
        "aboveThreshold": true,
        "techniques": {
            "hasFrameworkAgreement": true,
            "frameworkAgreement": {
                "method": "withoutReopeningCompetition",
                "type": "closed",
                "description": "All PQQ criteria can be found under 'Current Opportunites' in Jaggaer. All eligible suppliers following PQQ stage, will recieve all relevant contract & criteria information for the award will be provided at Invitation to Tender (ITT) stage. SSEN are looking for one supplier to be our partner in both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas. It is SSENs intention to award to 1 supplier."
            }
        },
        "submissionMethodDetails": "All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under 'Current Opportunites' you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442 General Jaggaer Supplier Guide can be accessed here: https://www.sse.com/potential-suppliers and all questions can be sent to Kirsten Telfer, kirsten.telfer@sse.com. All PQQ responses must be submitted via Jaggaer, we will not accept email submissions. If you are unable to provide coverage for both the North and South licence areas, you may still submit a response to the PQQ. However, please note that progression to the ITT stage cannot be guaranteed. Suppliers offering partial coverage will only be considered for advancement in circumstances where the number of qualified bidders capable of covering both licence areas is insufficient to support a competitive ITT process.",
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        "expressionOfInterestDeadline": "2026-04-07T17:00:00+01:00",
        "enquiryPeriod": {
            "endDate": "2026-04-02T12:00:00+01:00"
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            "endDate": "2026-06-12T23:59:59+01:00"
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                            "description": "Please follow the link to the Current Opportunites page on our Source to Contract system Jaggaer to find all PQQ critera. The ITT (tender) award criteria will be set out at the time of tender."
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                "hasRenewal": true,
                "renewal": {
                    "description": "The initial Framework term will be until March 2028 with the option of 2 x 1 year extension years."
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                {
                    "id": "GB-PPON-PLZW-9415-QQCD",
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                            "description": "Call centre"
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                            "id": "75200000",
                            "description": "Provision of services to the community"
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                            "countryName": "United Kingdom"
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                            "countryName": "United Kingdom"
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                                "id": "GB-PPON-PLZW-9415-QQCD",
                                "name": "Changeworks Resources for Life"
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                        "description": "Centre for Sustainability- St James Court, St James Parade, Bristol, BS1 3LH"
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