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FW Services- Partnership Customer Support- Multi Site 0328

SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC

This public procurement record has 4 releases in its history.

AwardUpdate

19 Jun 2026 at 10:26

UK6 - Contract Award Notice
Award

19 Jun 2026 at 09:37

UK6 - Contract Award Notice
TenderUpdate

01 Apr 2026 at 16:05

UK4 - Tender Notice
Tender

09 Mar 2026 at 14:00

UK4 - Tender Notice
Summary of the contracting process

SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC, located in Perth, is leading a procurement process for a programme titled "FW Services- Partnership Customer Support- Multi Site 0328." This tender falls under the services category, specifically targeting the utility industry, with an emphasis on providing support for vulnerable customers experiencing fuel poverty. The procurement follows a competitive flexible procedure and has reached the award stage as of 19th June 2026. The contract period begins on 1st July 2026, running through to 31st March 2028, with optional extensions possible until March 2030. The initiative will be implemented across two license areas, spanning north Scotland and south-central England.

This tender presents significant opportunities for businesses specialising in customer support services, energy efficiency, and low-carbon technologies. Companies with a robust track record in service provision to vulnerable populations, particularly those adept at managing programmes involving coordination with local authorities and multiple stakeholders, are well-suited to participate. Engaging in this contract not only promises potential financial growth but also enhances a company's reputation by aligning with impactful community-support missions. The chosen supplier, Changeworks Resources for Life, illustrates that small and medium-sized enterprises (SMEs) proficient in these areas stand a competitive chance in this selective procurement process, providing they meet the requisite performance standards.

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Notice Information

Notice Title

FW Services- Partnership Customer Support- Multi Site 0328

Notice Description

Tender to provide vulnerable customer support programme (2026-2028) with 2x1 optional year year extensions to March 2030. SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty. As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes; - Promotion of Priority Services across both our licence areas - Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. - Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. - Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty Aim To create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty. Scope The programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances. This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.

Lot Information

Lot 1

Renewal: The initial Framework term will be until March 2028 with the option of 2 x 1 year extension years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06656d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/057900-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75200000 - Provision of services to the community

79512000 - Call centre

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
£900,000 £500K-£1M
Awards Value
£2,880,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jun 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Jun 20262 months ago
Contract Period
1 Jul 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC
Additional Buyers

SOUTHERN ELECTRIC POWER DISTRIBUTION PLC

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PERTH
Postcode
PH1 3AQ
Postcode Area
Perth
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
Not specified
Local Authority
Perth and Kinross
Electoral Ward
Perth City North
Westminster Constituency
Perth and Kinross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

Changeworks

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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