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The Servicing, Maintenance & Repair of Domestic Lifts & Hoists Contract

London Borough of Hillingdon

This public procurement record has 4 releases in its history.

Award

15 Sep 2026 at 11:08

UK7 - Contract Details Notice
Award

09 Jul 2026 at 10:30

UK6 - Contract Award Notice
Tender

25 Mar 2026 at 18:15

UK4 - Tender Notice
Planning

11 Mar 2026 at 10:33

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

London Borough of Hillingdon procured a lift servicing, maintenance and repair service for its housing and other property assets. The requirement covers stairlifts, home lifts—including through-floor, vertical and wheelchair lifts—and hoists. The provider is responsible for planned servicing, compliance inspections, reactive repairs, replacement works and small works projects within an approved value. The service supports around 450 assets across general needs housing, sheltered housing, supported housing, corporate sites and, where required, private dwellings. The work is delivered for Hillingdon, including its housing stock and associated sites. This is a public-sector lift-maintenance services contract, also covering lifting and handling equipment and stairlifts. The buying organisation is London Borough of Hillingdon, based in Uxbridge.

The procurement is complete and awarded following an open procedure. It comprised one lot, suitable for SMEs, evaluated on an equal 50% cost and 50% quality basis. Eight bids were received, including seven at the final stage and six from SMEs. CARETECH UK LIMITED was awarded the contract on 25 June 2026 for £749,000 excluding VAT (£898,800 including VAT). The contract was signed on 19 August 2026 and runs from 1 September 2026 to 31 August 2029, with options to extend by two years plus two years, to a maximum end date of 31 August 2033. The contract is active. Performance targets include 90% first-time fixes, 100% on-time servicing and compliance inspections, and 100% attendance within response times.

This award demonstrates recurring demand from Hillingdon for a specialist provider able to manage a mixed portfolio of domestic and commercial lifting equipment at meaningful operational scale. Credible competitors would need practical expertise across stairlifts, through-floor, vertical and wheelchair lifts, hoists, and the associated parts and equipment. They would also need to deliver both scheduled servicing and compliance inspections and responsive repair, replacement and small-works capability. The buyer’s performance expectations favour suppliers with robust scheduling, field-service coordination, diagnostic and repair capacity, and the ability to meet response commitments consistently. Experience working across general needs, sheltered and supported housing, corporate sites and private dwellings would be relevant, alongside demonstrable compliance with applicable industry, manufacturer and safety standards. The procurement also shows that SMEs can compete for this type of requirement.

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Notice Information

Notice Title

The Servicing, Maintenance & Repair of Domestic Lifts & Hoists Contract

Notice Description

The London Borough of Hillingdon wishes to appoint an experienced service provider for the servicing and maintenance of Stairlifts, Home lifts (Through floor-lifts, Vertical lifts and Wheelchair lifts) and hoists ensuring compliance with all relevant industry, manufacturers and safety standards. The contract is to include Hillingdon Council's housing stock clients of circa 450 assets covering General Needs Housing, Sheltered Housing, Supported Housing, Corporate sites and private dwellings where required. The contractor will provide a planned servicing regime and reactive maintenance for repair and replacement as well as to undertake small works projects up to an approved threshold value for the asset types as stipulated. The anticipated contract duration will be 3 years with options to extend for a further 2+2 years.

Lot Information

Lot 1

Renewal: The anticipated contract duration will be three (3) years with options to extend for a further Two (2) + Two (2) years subject to performance and the needs of the business.

Planning Information

To participate in our Pre-Market Engagement exercise please email to the following: mbreen@hillingdon.gov.uk Please quote "Domestic Lifts - market engagement" in the email title. (do not include any marking material) You will then be sent a short market engagement questionnaire, please then complete and return this by the stated deadline in the questionnaire. We would encourage all interested parties to register for free at https://supplierlive.proactisp2p.com/ where this opportunity will be advertised in due course.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066703
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087191-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

42 - Industrial machinery

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

50 - Repair and maintenance services

CPV Codes

33192600 - Lifting equipment for health care sector

42400000 - Lifting and handling equipment and parts

44115600 - Stairlifts

50750000 - Lift-maintenance services

Notice Value(s)

Tender Value
£770,000 £500K-£1M
Lots Value
£770,000 £500K-£1M
Awards Value
£749,000 £500K-£1M
Contracts Value
£749,000 £500K-£1M

Notice Dates

Publication Date
15 Sep 2026Yesterday
Submission Deadline
21 Apr 2026Expired
Future Notice Date
25 Mar 2026Expired
Award Date
25 Jun 20262 months ago
Contract Period
1 Sep 2026 - 31 Aug 2029 3-4 years
Recurrence
2028-09-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hillingdon
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
UXBRIDGE
Postcode
UB8 1UW
Postcode Area
Southall
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI74 Harrow and Hillingdon
Delivery Location
TLI74 Harrow and Hillingdon
Local Authority
Hillingdon
Electoral Ward
Uxbridge
Westminster Constituency
Uxbridge and South Ruislip

Supplier Information

Number of Suppliers
1
Supplier Name

Caretech UK Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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