Notice Information
Notice Title
Customer Segmentation Consultancy Support
Notice Description
Citizen is a major housing provider in the West Midlands, managing 30,000 homes across Coventry, Birmingham, and surrounding rural areas. Our customers live in a wide range of homes, from family houses to high rise apartments, supported housing, and schemes for older people. While most customers rent, we also support many shared owners and leaseholders. Our purpose is to provide homes that act as a foundation for life, and we are continuing to transform our services to better meet customer needs. Our new Business Strategy (2026-2030) sets out two key ambitions: * to deliver services shaped by customers that feel personal and exceed expectations, and; * to use data and technology to provide more proactive services and faster outcomes. Although we hold extensive information about our customers and homes, we want to strengthen how we use this insight to understand our customers more deeply and tailor communication, engagement, and service delivery. We are therefore seeking to engage with organisations that can support us in developing a customer segmentation model or approach that is right for Citizen and aligned with our strategic ambitions. We want to explore market capability, understand available methodologies, and inform a potential future procurement process. Proposals will subsequently be invited from consultancy practices who can demonstrate: * A proven track record in delivering similar segmentation projects * Extensive knowledge of social housing operations, and customer bases * Dedicated team, with the skills and experience required for the services. Interested parties are invited to respond to this engagement notice by indicating their intention, capacity and capability to participate in future procurement processes, by emailing Callum.Swingler@citizenhousing.org.uk Any questions or comments regarding the requirement can also be raised through the above email address. Once the engagement period has ended, Citizen will invite suitable consultancies to participate in a further procurement process.
Planning Information
Interested parties are invited to respond to this engagement notice by indicating their intention, capacity and capability to participate in future procurement processes, by emailing Callum.Swingler@citizenhousing.org.uk Any questions or comments regarding the requirement can also be raised through the above email address. Once the engagement period has ended, Citizen will invite suitable consultancies to participate in a further procurement process.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-066efd
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/025208-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72221000 - Business analysis consultancy services
72224000 - Project management consultancy services
Notice Value(s)
- Tender Value
- £40,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Mar 20263 days ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Apr 20262 weeks to go
- Award Date
- Not specified
- Contract Period
- 24 May 2026 - 24 Jul 2026 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CITIZEN HOUSING GROUP LTD
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B37 7YN
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG32 Solihull
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Solihull
- Electoral Ward
- Bickenhill
- Westminster Constituency
- Meriden and Solihull East
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/025208-2026
19th March 2026 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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