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London Cable Car Customer Enhancements

Transport for London

This public procurement record has 3 releases in its history.

Planning

30 Oct 2026 at 08:58

UK3 - Planned Procurement Notice
Planning

17 May 2026 at 19:47

UK1 - Pipeline Notice
Planning

23 Mar 2026 at 16:01

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Transport for London intends to appoint one supplier to design and deliver customer-experience enhancements at the London Cable Car, focused mainly on the South Terminal at Greenwich Peninsula. The planned package combines concept and detailed design with modular or prefabricated structures, exhibition and interpretation features, lighting, signage, branding and wayfinding, digital content and audiovisual solutions, plus the associated construction and installation work. The aim is to improve the attraction for visitors while retaining its transport function. This is a combined design, engineering and construction project, rather than a supply-only requirement. The work is in London; the procurement is classified as works, with related services including architecture and engineering.

The process is at planning: Transport for London has announced its intention to procure, but has not yet invited tenders. It expects a competitive flexible procedure with an initial supplier questionnaire stage and a later tender stage for shortlisted firms, and anticipates using an NEC3 Engineering and Construction Short Contract with TfL amendments. TfL expects to publish the next procurement notice by 13 November 2026. The planned contract period runs from 30 July 2027 to 30 March 2029, with an anticipated award decision by 21 July 2027 and tender submissions scheduled to close on 10 March 2027. The procurement is presented as a single lot, with no estimated value stated. TfL may change the scope, route or timetable.

The project is likely to suit a supplier able to bring design and delivery together, coordinating customer-facing environments with construction and installation. Relevant capabilities include architectural and engineering design, modular or prefabricated building solutions, exhibition and interpretation design, lighting, signage and wayfinding, branding, and digital and audiovisual content. A supplier will need to manage implementation at a visitor attraction that also continues to operate as part of the transport network. TfL identifies small and medium-sized businesses as suitable for the work. It is currently gathering market feedback on supplier capability, delivery approaches, risks and opportunities through a voluntary questionnaire; this engagement is separate from the later formal procurement. Interested businesses can prepare for a multi-stage competition and electronic sourcing through TfL's SAP Ariba portal. No specific accreditation or prior-experience threshold is stated.

How relevant is this notice?

Notice Information

Notice Title

London Cable Car Customer Enhancements

Notice Description

Transport for London intends to conduct a competitive procurement for the appointment of a single supplier to provide concept design, detailed design and build/implementation services for a programme of customer experience enhancements at the London Cable Car, with a primary focus on the South Terminal at Greenwich Peninsula. The programme forms part of TfL's strategy to enhance the London Cable Car customer experience and support its continued development as a leading leisure attraction while maintaining its transport function. The successful supplier will be required to develop and deliver a coordinated package of enhancements anticipated to include: * Concept and detailed design services. * Modular and prefabricated structures. * Customer experience, exhibition and interpretation solutions. * Lighting solutions. * Signage, branding and wayfinding. * Digital content and audiovisual solutions. * Associated build and implementation works. The procurement is anticipated to be conducted through a Competitive Flexible Procedure comprising multiple stages, including an initial Procurement Specific Questionnaire (PSQ) stage followed by an Invitation to Tender (ITT) stage for shortlisted suppliers. Suppliers interested in participating in this procurement are encouraged to register on TfL's SAP Ariba eSourcing portal https://service.ariba.com/Supplier.aw/109527060/aw?awh=r&awssk=u5ZC6LdK&dard=1 Tender documents will be provided electronically via SAP Ariba eSourcing portal. The works are anticipated to be procured using the NEC3 Engineering and Construction Short Contract with TfL amendments. TfL reserves the right to amend the scope, procurement route and associated procurement timetable described in this notice.

Planning Information

TfL are undertaking early market engagement to gather feedback that will inform the development of the procurement strategy for the proposed London Cable Car Customer Enhancements project. The scope of this engagement includes exploring market capability, preferred delivery approaches and any associated risks or opportunities through a Market Sounding Questionnaire (MSQ). The MSQ is available upon request. Interested parties are invited to complete the questionnaire; to request a copy, please email hannahhinchliffe@tfl.gov.uk. Completed responses must be submitted by 16:00 on Wednesday 8 April. At this stage, no in‑person or virtual events are planned. However, TfL may choose to hold follow‑up discussions with selected suppliers after reviewing the questionnaire responses. Participation in this engagement is voluntary and does not form part of any formal procurement process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0671c4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/102950-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK3 - Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

31 - Electrical machinery, apparatus, equipment and consumables; lighting

32 - Radio, television, communication, telecommunication and related equipment

34 - Transport equipment and auxiliary products to transportation

45 - Construction work

63 - Supporting and auxiliary transport services; travel agencies services

71 - Architectural, construction, engineering and inspection services

CPV Codes

31500000 - Lighting equipment and electric lamps

32321200 - Audio-visual equipment

34928470 - Signage

45210000 - Building construction work

45220000 - Engineering works and construction works

45300000 - Building installation work

63500000 - Travel agency, tour operator and tourist assistance services

71200000 - Architectural and related services

71300000 - Engineering services

71500000 - Construction-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Oct 20263 days ago
Submission Deadline
Not specified
Future Notice Date
13 Nov 20262 weeks to go
Award Date
Not specified
Contract Period
30 Jul 2027 - 31 Mar 2029 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for London
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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