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Provision of an IT Service Management (ITSM) Solution

Northern Ireland Assembly Commission

This public procurement record has 5 releases in its history.

Award

28 Jul 2026 at 13:53

UK7 - Contract Details Notice
Award

08 Jul 2026 at 14:50

UK6 - Contract Award Notice
TenderUpdate

09 Apr 2026 at 15:12

UK4 - Tender Notice
TenderUpdate

09 Apr 2026 at 13:59

UK4 - Tender Notice
Tender

30 Mar 2026 at 14:49

UK4 - Tender Notice
Summary of the contracting process

The Northern Ireland Assembly Commission procured a centralised, cloud-based commercial off-the-shelf IT service management solution for its operations in Belfast and across Northern Ireland. The service covers design, implementation and delivery of a consistent, accessible and trackable interface for requesting IT services, regardless of the responsible business area or team. It is intended to improve issue diagnosis, routing, self-service and service delivery through automation and integrated workflows. The solution also supports knowledge-base development, incident management, real-time reporting and analytics, organisation-wide asset visibility and control, and stronger change-control governance and documentation. This is a software and related IT service requirement, including software implementation and support.

The procurement is complete and was awarded through an above-threshold open procedure. Eleven bids were received, with six reaching the final stage. The contract was awarded to Alemba Ltd on 8 July 2026 for £419,000 excluding VAT, or £502,800 including VAT. The contract was signed on 24 July 2026 and runs from 29 July 2026 to 28 July 2030. The requirement was evaluated on solution fit and technical quality (20%), implementation method (10%), support and service management (10%), delivery and non-functional requirements (7.5%), security and identity (7.5%), social value (5%) and cost (40%). It comprised one lot and was identified as suitable for SMEs.

This award demonstrates demand from a public-sector organisation for an integrated ITSM platform rather than standalone software licensing. Suppliers competing for a future requirement of this type would need a proven commercial off-the-shelf cloud solution, with capability spanning service requests, incident management, knowledge bases, workflow automation, reporting and analytics, asset management, and controlled change processes. Credible providers would also need to demonstrate a structured implementation approach, reliable support and service management, secure identity and access arrangements, and delivery against non-functional requirements. Experience of improving operational efficiency, organisational resilience and governance would be relevant. The evaluation shows that cost was important, but solution fit, implementation, service quality, security and social value together carried greater weight.

How relevant is this notice?

Notice Information

Notice Title

Provision of an IT Service Management (ITSM) Solution

Notice Description

The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: * Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. * Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. * Streamline service delivery through automation and integrated workflows. * Improve organisational resilience via knowledge base development and smarter incident management. * Offer real-time reporting and analytics for improved decision-making. * Enable accurate, organisation-wide asset visibility and control. * Ensure change control policies and procedures are adhered to, with improved governance and documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0677f9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071236-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48100000 - Industry specific software package

48460000 - Analytical, scientific, mathematical or forecasting software package

48480000 - Sales, marketing and business intelligence software package

48900000 - Miscellaneous software package and computer systems

72222300 - Information technology services

72260000 - Software-related services

Notice Value(s)

Tender Value
£419,000 £100K-£500K
Lots Value
£419,000 £100K-£500K
Awards Value
£419,000 £100K-£500K
Contracts Value
£419,000 £100K-£500K

Notice Dates

Publication Date
28 Jul 20262 months ago
Submission Deadline
28 Apr 2026Expired
Future Notice Date
Not specified
Award Date
8 Jul 20263 months ago
Contract Period
29 Jul 2026 - 28 Jul 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Northern Ireland Assembly Commission
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT4 3XX
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN06 Belfast
Local Authority
Belfast
Electoral Ward
Stormont
Westminster Constituency
Belfast East

Supplier Information

Number of Suppliers
1
Supplier Name

Alemba Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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