Notice Information
Notice Title
Provision of an IT Service Management (ITSM) Solution
Notice Description
The Northern Ireland Assembly Commission is seeking to procure a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: * Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. * Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. * Streamline service delivery through automation and integrated workflows. * Improve organisational resilience via knowledge base development and smarter incident management. * Offer real-time reporting and analytics for improved decision-making. * Enable accurate, organisation-wide asset visibility and control. * Ensure change control policies and procedures are adhered to, with improved governance and documentation.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0677f9
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/032514-2026
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- UK4 - Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48100000 - Industry specific software package
48460000 - Analytical, scientific, mathematical or forecasting software package
48480000 - Sales, marketing and business intelligence software package
48900000 - Miscellaneous software package and computer systems
72222300 - Information technology services
72260000 - Software-related services
Notice Value(s)
- Tender Value
- £419,000 £100K-£500K
- Lots Value
- £419,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 9 Apr 20262 days ago
- Submission Deadline
- 28 Apr 20263 weeks to go
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 31 May 2026 - 31 May 2030 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTHERN IRELAND ASSEMBLY COMMISSION
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BELFAST
- Postcode
- BT4 3XX
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- TLN06 Belfast
-
- Local Authority
- Belfast
- Electoral Ward
- Stormont
- Westminster Constituency
- Belfast East
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/032514-2026
9th April 2026 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/032423-2026
9th April 2026 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/029172-2026
30th March 2026 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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