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On-train Wi-Fi support services and Customer landing page

THE CHILTERN RAILWAY COMPANY LIMITED

This public procurement record has 1 release in its history.

Award

31 Mar 2026 at 15:51

UK5 - Transparency Notice
Summary of the contracting process

The procurement process initiated by THE CHILTERN RAILWAY COMPANY LIMITED involves a direct award for on-train Wi-Fi support services and customer landing page solutions, primarily targeting the rail transport industry across various UK regions including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. Situated in Sunderland, United Kingdom, this procurement is at the award stage dated 31 March 2026, with the contract commencing on 1 May 2026 and potentially extending until 30 April 2031, or up to an additional year should an agreement for renewal be reached. This procurement falls under the utilities special regime and is classified as a service, with a total contract value of £2,500,000 GBP. The tender process follows a direct procurement method due to the unique technical knowledge and intellectual property rights held by Icomera UK Limited, enabling them to provide essential on-board Wi-Fi services for Chiltern fleets.

The contract presents strategic growth opportunities for businesses in the telecommunications and digital services sectors, particularly those specialising in internet services and browsing software packages. Companies with expertise in integrated digital train systems, network design, or passenger Wi-Fi technology may find prospects in adapting the services, as modifications to the on-train Wi-Fi system might be required if components become obsolete. Although the direct award limits competitive bidding due to exclusive intellectual property rights, enterprises with similar technological capabilities could explore potential collaborations with Icomera UK Limited or identify emerging needs within the rail industry for future competitive tenders.

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Notice Information

Notice Title

On-train Wi-Fi support services and Customer landing page

Notice Description

On train passenger Wi-Fi internet connectivity, ongoing support services for all Chiltern fleets, and additional passenger landing page for Class 196 and Mk5a fleets.

Procurement Information

Icomera UK Limited are the original equipment manufacturer of the Mobile Application Router utilised in their integrated onboard network system architecture design. Icomera also supplied the active onboard network equipment and the integrated Digital Train to the rolling stock manufacturer for the class 196 and Mk5a fleets enabling the Passenger Wi-Fi services. The Icomera onboard network equipment is the only Wi-Fi equipment which has been approved for use on these rolling stock fleets. Icomera are the OEM supplier for the onboard network which was retrospectively designed and installed previously on the class 165 and 168 Fleets. Icomera therefore have all the technical knowledge and own certain IPR on how the integrated Digital Train and Passenger Wi-Fi system is designed and implemented. Due to the integrated design and rolling stock manufacturer approvals, there is no other suitable alternative.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0679bf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029899-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48221000 - Internet browsing software package

72400000 - Internet services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 May 2026 - 30 Apr 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE CHILTERN RAILWAY COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUNDERLAND
Postcode
SR3 3XP
Postcode Area
Sunderland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
Not specified
Local Authority
Sunderland
Electoral Ward
Doxford
Westminster Constituency
Houghton and Sunderland South

Supplier Information

Number of Suppliers
1
Supplier Name

ICOMERA UK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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