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Out of Hours Telephone Answering Service

Broadland Housing Association Limited

This public procurement record has 2 releases in its history.

Award

09 Jun 2026 at 12:49

UK6 - Contract Award Notice
Tender

01 Apr 2026 at 10:40

UK4 - Tender Notice
Summary of the contracting process

The procurement process for the "Out of Hours Telephone Answering Service" contract was initiated by Broadland Housing Association Limited, located at Norwich City Football Club, South Stand, Carrow Road, Norwich, in partnership with Orwell Housing Association Limited, based in Ipswich. The process followed an open procedure to source a supplier for telephone answering services required during out-of-hours and specific meetings. The procurement was categorised under services within the telecommunications industry, specifically focusing on telephone-answering and call centre services. The tendering stage was completed with the final award given on 9th June 2026. The contract, valued at £180,000, is set to commence on 30th September 2026 and could extend up to 29th September 2030, with an optional two-year extension at the discretion of both housing associations.

This procurement presents significant opportunities for businesses, particularly those specializing in telecommunications and call centre operations. SMEs stand a strong chance, as evidenced by the final stage bids, where five out of seven were from SMEs. The process values quality and price, with criteria focusing on written submissions, interviews, and pricing efficiency. Companies with robust capabilities in managing telephone services and providing reliable support to enhance housing association operations can greatly benefit from engaging in such contracts, thereby expanding their service portfolios and client base. The collaboration between Broadland and Orwell Housing Associations signifies a stable partnership aimed at improving service delivery in their respective localities.

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Notice Information

Notice Title

Out of Hours Telephone Answering Service

Notice Description

Broadland's and Orwell's spend during 2024/25 on the out of hours telephone service was approx. PS45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right to engage additional suppliers in this area of work, should this be necessary, in order to achieve our aims and objectives. Broadland and Orwell wish to appoint the same out of hours supplier for this contract. Broadland and Orwell would have each have their own individual contract with the successful supplier. Out of Hours Telephone Answering Service. Telephone answering service is also required at times when Broadland and/or Orwell have team meetings, team building events or other meetings as needed.

Lot Information

Lot 1

Renewal: An optional two year extension option (at the sole direction of Broadland and Orwell).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067a65
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/054265-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64214200 - Telephone switchboard services

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
£180,000 £100K-£500K
Awards Value
£180,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jun 20263 months ago
Submission Deadline
5 May 2026Expired
Future Notice Date
Not specified
Award Date
9 Jun 20264 months ago
Contract Period
30 Sep 2026 - 29 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Broadland Housing Association Limited
Additional Buyers

ORWELL HOUSING ASSOCIATION LIMITED

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 1HU
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH1 East Anglia
Local Authority
Norwich
Electoral Ward
Thorpe Hamlet
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

NORSE GROUP SERVICES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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