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IT Service Management

Flagship Housing Limited

This public procurement record has 1 release in its history.

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08 Apr 2026 at 08:29

UK7 - Contract Details Notice
Summary of the contracting process

The procurement process for an "IT Service Management" solution was conducted by Flagship Housing Limited, a public authority based in Norwich, United Kingdom. The process pertained to the services industry category and was executed under a direct procurement method due to its classification as a below-threshold, non-competitive process. The procurement culminated in an award to the supplier, TOPdesk UK Limited, on 2nd April 2026, with the contract running from 1st May 2026 to 30th April 2027. The contract value was £63,789.72, exclusive of VAT, and involves the provision of software package and support services across the UKH1 region in the UK.

This tender represents a significant opportunity for businesses specialising in IT software packages and information systems, particularly those capable of delivering comprehensive system and support services. SMEs like TOPdesk UK Limited, who possess the necessary expertise in IT service management solutions, are well-positioned to benefit from such opportunities. The contract invites businesses to expand their service offerings within the UK, catering to essential public authority needs and potentially fostering long-term collaborations with organisations like Flagship Housing Limited.

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Notice Information

Notice Title

IT Service Management

Notice Description

Provision of an IT Service Management solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067d6f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031691-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48517000 - IT software package

72250000 - System and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£63,789 Under £100K

Notice Dates

Publication Date
8 Apr 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Apr 20264 months ago
Contract Period
1 May 2026 - 30 Apr 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Flagship Housing Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 1PD
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Thorpe Hamlet
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

TOPdesk UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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