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ID 6241865 DFE - Invest Northern Ireland - Customer Relationship Management - PRE-MARKET ENGAGAMENT

Invest Northern Ireland

This public procurement record has 2 releases in its history.

PlanningUpdate

30 Apr 2026 at 11:42

UK2 - Preliminary Market Engagement Notice
Planning

13 Apr 2026 at 14:06

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Invest Northern Ireland is preparing a procurement process for a Customer Relationship Management (CRM) system, currently in the planning stage. This procurement is led by the Construction and Procurement Delivery - Supplies and Services Division, acting as the procuring entity. Located in Belfast, this central government public authority adheres to Northern Irish devolved regulations. The preliminary market engagement deadline has been extended to 11th May 2026, at 15:00, giving potential bidders an opportunity to participate by completing a questionnaire on eTendersNI. The engagement forms part of a broader assessment to inform potential future contracts with a start date expected in February 2027.

This procurement process presents substantial opportunities for businesses specialising in IT services, software programming, and consultancy. Companies offering packaged software products, system support services, or industry-specific software packages could find this tender particularly beneficial. With the contract potentially extending until 2040, it provides a long-term growth avenue for businesses adept in delivering comprehensive information systems and support solutions. Engaging in this preliminary market engagement could position businesses favourably for upcoming procurement opportunities in the IT sector within the public domain.

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Notice Information

Notice Title

ID 6241865 DFE - Invest Northern Ireland - Customer Relationship Management - PRE-MARKET ENGAGAMENT

Notice Description

Invest Northern Ireland is currently preparing to initiate a procurement process to establish a contract with a Supplier for a CRM system. The potential scale and scope of this service is such that it offers a significant opportunity to bidders. This exercise is being used to determine the potential for any possible future contracts and their estimated value. This market sounding does not guarantee the commencement of a commercial competition resulting in monetary income or future outlay. **PLEASE NOTE: ALL COMPLETED QUESTIONNAIRES MUST BE SUBMITTED VIA THE MESSAGING FUNCTION on eTendersNI, BEFORE 15:00 on the 5th May 2026. The PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps

Planning Information

If you wish to participate in the Contracting Authority's Preliminary Market Engagement for this requirement, a questionnaire for completion is available via eTendersNI under ID 6241865. The questionnaire must be completed and submitted via eTendersNI by the engagement deadline date and time detailed above. The PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068113
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039779-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

48800000 - Information systems and servers

48810000 - Information systems

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

72210000 - Programming services of packaged software products

72250000 - System and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Apr 20263 months ago
Submission Deadline
Not specified
Future Notice Date
1 Aug 2026Expired
Award Date
Not specified
Contract Period
1 Feb 2027 - 31 Mar 2036 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Invest Northern Ireland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT2 7ES
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
Not specified
Local Authority
Belfast
Electoral Ward
Central
Westminster Constituency
Belfast South and Mid Down

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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