Notice Information
Notice Title
CRM System
Notice Description
Community Housing are looking to implement an effective customer to include: 1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call. 2. Customer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser. 3. Case Management enabling clear lines of task ownership which can be followed internally, via CRM, or externally, by customer using the Customer Portal. 4. All internal based systems above should enable our remote workforce to apply updates on the go without the need to return to an office base to complete paperwork. 5. Integrations between all of the core systems for Community Housing to enable a single view of the customer and their journey is a must. These integrations will need to be able to retrieve the required data as well as applying data changes to all required systems.
Planning Information
Email procurement@communityhousing.co.uk to request the document 'CRM System - Pre-Market Engagement Questionnaire'.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06856c
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/035253-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48445000 - Customer Relation Management software package
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Apr 20261 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 May 20261 weeks to go
- Award Date
- Not specified
- Contract Period
- 31 Mar 2027 - 1 Apr 2030 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE COMMUNITY HOUSING GROUP LTD
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- KIDDERMINSTER
- Postcode
- DY11 7PT
- Post Town
- Dudley
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG1 Herefordshire, Worcestershire and Warwickshire
- Small Region (ITL 3)
- TLG12 Worcestershire CC
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
-
- Local Authority
- Wyre Forest
- Electoral Ward
- Foley Park & Hoobrook
- Westminster Constituency
- Wyre Forest
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/035253-2026
17th April 2026 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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