Tender

The Provision of a Leisure Management System

CAERPHILLY COUNTY BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

23 Apr 2026 at 10:53

Summary of the contracting process

Caerphilly County Borough Council is inviting tenders for the provision of a Leisure Management System (LMS) to enhance its leisure services across several facilities within the UK, specifically in the region of UKL16. This active tender aims to improve customer experience through digital solutions and supports social inclusion and health objectives. Following Welsh devolved regulations, the procurement method employed is a Competitive Flexible Procedure, involving multiple evaluation stages. Interested parties must submit their bids by 26 May 2026, with the enquiry period ending on 14 May 2026. The contract, valued at £1,300,000 excluding VAT, is scheduled to start on 1 September 2027 and may be renewed up to five years beyond its initial term ending in 2032. A decision on the award is anticipated by 10 July 2026.

This tender presents significant opportunities for businesses specialising in software package and information systems (CPV 48000000), as well as IT services (CPV 72000000). Companies adept at providing scalable, secure, and self-service management systems are well-suited to compete, particularly those capable of integrating systems into local authority digital ecosystems. With a focus on increasing leisure centre usage and income, this procurement could be an excellent fit for businesses experienced in data advocacy and customer loyalty strategies. Small and Medium Enterprises (SMEs) are encouraged to bid, with the Council expressing interest in featuring demonstrations, ensuring fair competition and engagement in a project oriented towards long-term growth and service improvement.

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Notice Title

The Provision of a Leisure Management System

Notice Description

The Council has a requirement to procure a modern, scalable, secure and accessible Leisure Management System (LMS) to support the delivery of leisure services across the County Borough. The system will be used by customers, staff, and administrators, and must support full self-service capabilities. It must comply with relevant Welsh and UK public sector standards and be suitable for integration into a local authority digital ecosystem. The Council aims to increase usage and income at its leisure centres by enhancing customer experience through improved communications, digital self-service and targeted marketing, while supporting corporate and national objectives around health, wellbeing and social inclusion. The approach focuses on building customer loyalty and delivering best value via stable, data-informed service improvements. The Council's Sport & Leisure Services consist of 9x leisure centres, 1x Athletics Hub, 1x Centre for Sporting Excellence and 4x School Sport Facilities. Park Services consists of 116x grass pitches, which play host to several thousand rugby, football and cricket matches each year as well as sport and public events.

Lot Information

Lot 1

Options: The Council reserves the right to purchase additional products, modules, licences and/or services during the contract term, where these are related to and enhance or extend the functionality of the solution within the scope of this procurement.

Renewal: The Council reserves the right to extend the contract for a further period of up to 60 months.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068973
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037008-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,300,000 £1M-£10M
Lots Value
£1,300,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Apr 2026Yesterday
Submission Deadline
26 May 20262 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2027 - 31 Aug 2032 Over 5 years
Recurrence
2035-08-01

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CAERPHILLY COUNTY BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HENGOED
Postcode
CF82 7PG
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL53 Gwent Valleys
Delivery Location
TLL16 Gwent Valleys

Local Authority
Caerphilly
Electoral Ward
Ystrad Mynach
Westminster Constituency
Caerphilly

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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