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AT1379 Maintenance and repair of Warden Call Systems

Luton Council

This public procurement record has 4 releases in its history.

TenderCancellation

20 Jul 2026 at 13:18

UK12 - Procurement Termination Notice
Award

18 Jun 2026 at 18:00

UK6 - Contract Award Notice
Tender

05 May 2026 at 14:32

UK4 - Tender Notice
Planning

23 Apr 2026 at 16:24

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Luton Council procured maintenance and repair services for its hardwired emergency warden call alarm systems, supporting the council and its residents. The scope covered preventative maintenance, in-service testing, corrective repairs, and maintenance records and reporting in line with BS 8604-1:2019, Section 9. The work was to be delivered across Luton, Bedfordshire. This is a specialist electrical and security-equipment maintenance requirement, with associated installation and preventive-maintenance services. The buyer is Luton Council, a sub-central public authority. The requirement concerns service delivery and technical support for existing building-based emergency communications equipment rather than the supply of a new system.

The procurement used a single lot and an open procedure. It reached award stage on 18 June 2026, when Orestone Controls Limited was selected for £165,000 excluding VAT (£198,000 including VAT). The planned contract period was 22 August 2026 to 21 August 2027, with two possible 12-month extensions to 21 August 2029. Evaluation weighted quality at 50%, social value at 10% and price at 40%; economic and technical selection requirements applied. Nine bids were received, including six from SMEs. The contract was cancelled on 8 July 2026 because issues were raised about the evaluation process during the standstill period and the council considered aggregation of services. The tender was valued at £180,000 excluding VAT (£216,000 including VAT).

This requirement indicates demand from Luton Council for suppliers able to maintain emergency warden call systems in occupied buildings and provide reliable remedial support. A credible competitor would need demonstrable capability in hardwired alarm and electrical building-installation maintenance, including planned servicing, live-system testing, fault diagnosis, repairs and accurate maintenance records. Technical competence against BS 8604-1:2019 would be important, alongside the operational capacity to respond to corrective work and protect service continuity for residents. The evaluation also shows that quality and social value carried greater combined weight than price, so suppliers would need a strong service methodology, customer-service approach, reporting arrangements and evidence of local or wider social value. The opportunity was suitable for SMEs, indicating that a focused specialist provider could compete.

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Notice Information

Notice Title

AT1379 Maintenance and repair of Warden Call Systems

Notice Description

Luton Council will require the provider to service, maintain and repair its emergency warden call hardwired alarm equipment. The contract will be for a period 1 year + 2 extensions (12 months each) A key objective of this contract is to ensure Luton Council, and its residents receive high quality service that is customer serviced and represents value for money. The maintenance contract comprises of 4 key elements as per BS8604-1 2019, Section 9: Maintenance * Preventative maintenance * In-service testing * Corrective maintenance * Maintenance Records & Reporting Note: This is a BELOW threshold contract.

Planning Information

Luton Council will be hosting Meet The Buyer event, online via MS Teams on Wednesday 29 April 2026 at 14:00, so interested parties can find out more about the opportunity and ask relevant questions. If you would like to attend this event, please register your interest by sending an email to Kasia.Kosciuszko@luton.gov.uk no later than Tuesday 28 April 2026. The tender will be published on Proactis once it has been finalised. Link to supplier registration is provided below: https://procontract.due-north.com/SupplierRegistration/Register

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0689ff
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068222-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

51 - Installation services (except software)

CPV Codes

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

50324200 - Preventive maintenance services

50610000 - Repair and maintenance services of security equipment

50711000 - Repair and maintenance services of electrical building installations

51110000 - Installation services of electrical equipment

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
£180,000 £100K-£500K
Awards Value
£165,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20261 months ago
Submission Deadline
1 Jun 2026Expired
Future Notice Date
1 May 2026Expired
Award Date
18 Jun 20262 months ago
Contract Period
22 Aug 2026 - 21 Aug 2027 6-12 months
Recurrence
2029-02-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Cancelled

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Luton Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LUTON
Postcode
LU1 2BQ
Postcode Area
Luton
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH21 Luton
Delivery Location
TLH21 Luton
Local Authority
Luton
Electoral Ward
Central
Westminster Constituency
Luton South and South Bedfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

Orestone Controls Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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