Planning

Gesture of Goodwill Platform/ App

TRANSPENNINE TRAINS LIMITED

This public procurement record has 3 releases in its history.

PlanningUpdate

01 May 2026 at 13:38

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

01 May 2026 at 09:17

UK2 - Preliminary Market Engagement Notice
Planning

01 May 2026 at 08:48

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

TransPennine Trains Limited, headquartered in Manchester, is currently in the planning stage of a procurement process for a new Gesture of Goodwill Platform/App. The project, under the title ID "TPT549", falls within the services category, specifically focusing on software package and information systems, IT services, and custom software development. This tender aims to address limitations in the existing system's flexibility, reporting capability, and data configuration. The procurement location encompasses the United Kingdom, specifically regions UKD3 and UKD. A key date in this process is the scheduled closure of the preliminary market engagement (PME) period on 15 May 2026, which invites potential suppliers to provide insights that could shape the procurement approach.

This tender presents significant opportunities for businesses specialising in digital solutions that support service recovery and customer interaction technologies. Companies adept in IT consulting, software development, and custom software development will find this an attractive prospect. The anticipated contract value of GBP 115,200 underlines the project's potential for growth and innovation in service management solutions. Businesses with a strong focus on developing flexible and comprehensive customer interaction platforms, particularly those experienced in handling large-scale data processing and reporting, will be well-positioned to compete in this procurement exercise, paving the way for further opportunities within the public sector utilities domain.

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Notice Information

Notice Title

Gesture of Goodwill Platform/ App

Notice Description

TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations. The system allows colleagues to issue goodwill gestures to customers at the point of interaction. While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting. TPT is therefore seeking to understand what improved functionality and capability may be available within the market. Further information can be found within the PME Information pack.

Planning Information

Further information is provided via access code 9E2F3U6S36 in Delta eProcurement. TPT is reviewing its current approach to this system and wishes to engage with the market to better understand the solutions available that could support this capability in the future. The aim of this PME is to gather information from potential suppliers regarding the provision of a digital solution to support the issuance and management of customer goodwill gestures across TPT operations. TPT has included questions for interested parties to review and respond to. The aim of these questions is for the following reasons: -To understand the current market capability -To help refine the scope of the requirement -To understand available technologies and delivery models -To help define the procurement structure and route to market Further scope information is provided within the PME Information Pack. Route to market example – RFQ, tender exercise or understanding options to use a Framework, depending on final contract value and procurement route. Following closure of PME period, TPT may, at its discretion, follow up with a select number of interested parties for further information to help achieve the objective. For the avoidance of doubt, any information provided by any party will be treated as indicative information and not legally binding. Parties who do not respond to this PME notice will not be excluded from any future procurement activities related to this scope.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068ff7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/040595-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

72232000 - Development of transaction processing and custom software

Notice Value(s)

Tender Value
£115,200 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 May 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
15 May 20262 weeks to go
Award Date
Not specified
Contract Period
30 Sep 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPENNINE TRAINS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6LT
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England), TLD3 Greater Manchester
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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