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Provision and Implementation of an Integrated Business Solution

Tai Tarian Ltd

This public procurement record has 2 releases in its history.

Tender

28 Aug 2026 at 11:30

UK4 - Tender Notice
Planning

12 May 2026 at 12:17

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Tai Tarian Ltd is procuring a single integrated business solution for its organisation. The requirement combines software, implementation and associated software-related services (CPV 48000000, 72260000 and 72200000). The cloud-based solution must support end-to-end data collection, case management, integrated workflows, automation, reporting, analytics and informed decision-making, while maintaining a single record of each customer, property and interaction. Business functions include customer services, housing operations, asset and compliance management, property services, finance, document and records management, portals, mobile working, scheduling, artificial intelligence and digital agents. The system must integrate with third-party systems and Tai Tarian’s data platform through documented, version-controlled APIs. Delivery is in Neath Port Talbot, Wales, for Tai Tarian’s stakeholders, including tenants and contractors.

The procurement has reached tender: Tai Tarian invited offers through an open Competitive Flexible Procedure under the Procurement Act 2023. It is a single-lot procurement and electronic submission is allowed in English. Enquiries close at 12:00 on 2 October 2026, and tenders are due by 12:00 on 13 October 2026. Evaluation is preceded by conditions-of-participation checks, including mandatory pass/fail requirements and a minimum participation threshold. The contract award decision is due by 1 February 2027. The initial contract period is 1 March 2027 to 28 February 2034, with extensions available up to 28 February 2039. The estimated value is £7,000,000 excluding VAT (£8,400,000 including VAT). Award weighting is 80% quality and 20% price, including written responses and product demonstrations.

This opportunity suits software providers and systems integrators able to deliver a secure, scalable cloud platform across housing, customer service and corporate functions. Tai Tarian states that the requirement is suitable for SMEs and voluntary, community or social enterprises, although the contract will be awarded to one supplier responsible for the complete integrated solution. Bidders need capability in configuration, implementation, data management, integration, support and maintenance, with fully documented APIs supporting real-time, two-way connections. The solution must use a common data model, provide robust reporting and analytics, and support modern digital channels, mobile working, automation and AI. Suppliers must demonstrate compliance with relevant Welsh and UK legislation and regulatory requirements, and may use third-party components while retaining full responsibility for overall performance.

How relevant is this notice?

Notice Information

Notice Title

Provision and Implementation of an Integrated Business Solution

Notice Description

This Tender Notice is issued by Tai Tarian as a Competitive Flexible Procedure in accordance with the requirements of the Procurement Act 2023. Tai Tarian is seeking to award a Contract to a single Supplier for the Provision and Implementation of an Integrated Business Solution. As part of its programme of change, Tai Tarian is seeking a comprehensive end-to-end solution that supports intuitive data collection, removes duplication of data, improves operational efficiency and effectiveness, retains a golden thread, enhances customer service and supports informed decision-making through full end-to-end case management, integrated workflows, automation, real-time reporting and management information. The solution must have fully documented, openly published version-controlled APIs supporting real-time, bi-directional integration with third-party systems and the Tai Tarian data platform. The solution must operate on a common data model so that a single record of the customer, property and interaction is maintained without duplication or synchronisation between modules. The solution must be cloud-based, scalable, secure and compliant with all relevant Welsh and UK legislation and regulatory requirements, including (but not limited) to GDPR, Renting Homes Wales Act 2016, Welsh Housing Quality Standards 2023 and Building Safety Act (Wales) 2026. It must support efficient data management, robust tailored reporting and analytics capabilities, and facilitate effective engagement with tenants, contractors and other stakeholders through modern digital channels. The successful Supplier will be required to provide an integrated business solution and all associated licences, implementation, configuration, integration, support and maintenance services necessary to deliver a cloud-based, scalable and secure solution supporting a range of business functions including (but not limited to), customer services, housing operations, asset management, compliance management, property services, financial management, document and records management, portals, mobile working, case management, workflow, scheduling, reporting and analytics and AI and agents. Tai Tarian recognises that Tenderers may utilise third-party software components as part of their proposed solution. Such arrangements will be permitted provided the Tenderer assumes full responsibility for the delivery and performance of the overall solution and demonstrates that the proposed solution operates as a fully integrated and cohesive solution. Further details of the procurement, including the scope of the Contract, solution and process requirements, procurement process, evaluation methodology and contractual arrangements, are set out in the Procurement Documents.

Lot Information

Lot 1

Renewal: The Contract shall operate for an initial period of seven (7) years, with an option to extend for up to five (5) additional periods of twelve (12) months each. Tai Tarian reserves the right to exercise extensions in batches of twelve (12) months, in one event (e.g., two consecutive 12-month periods as a two-year extension).

Planning Information

Interested suppliers are invited to attend ‘Meet the Buyer’ sessions, held throughout June at Tai Tarian’s head office, Ty Gwyn. To register your interest in attending please email procurement@taitarian.co.uk and indicate the Option(s) you are engaging on. The deadline to register is 12PM Tuesday 26th May 2026. Following the deadline to register, Tai Tarian will email all registered suppliers to confirm the time and date that the meeting booking link will be emailed simultaneously to all registered suppliers. Appointments will be booked by suppliers on a first‑come, first‑served basis across the scheduled June session dates. Where demand exceeds available capacity, Tai Tarian reserves the right, at its discretion, to extend the programme of sessions into July; however, there is no obligation to do so. Should additional sessions be made available, these will be offered via a meeting booking link issued simultaneously to all registered suppliers who have not already met with Tai Tarian. The sessions are intended to be exploratory and non‑evaluative. Suppliers may be invited to cover topics such as: - A high‑level demonstration of relevant systems and functionality - How their solution could deliver value for Tai Tarian and its stakeholders - Experience of delivering similar solutions (housing and non‑housing sectors) - Key lessons learned from comparable implementations - What makes a contract of this nature attractive to them - Examples of innovation and alternative ways of working Discussions will not be assessed or scored and will not form part of any future tender evaluation. In addition to the ‘Meet the Buyer’ sessions, Tai Tarian reserves the right to undertake targeted engagement with suppliers whose solutions are considered relevant to the scope of this PME. Such engagement may take place where it is necessary to support Tai Tarian’s understanding of the market, capabilities, or potential delivery approaches. Any such engagement will be conducted in a manner that is fair, transparent and proportionate, and will not result in any supplier being advantaged or disadvantaged in any future procurement process. Where appropriate, Tai Tarian will ensure that any information of wider relevance arising from these discussions is shared with the market in a suitable and non‑attributable form. This may include engagement with suppliers who have not participated in, or been able to attend, the ‘Meet the Buyer’ sessions. Please note that the estimated value provided in this notice is indicative only and has been included for administrative purposes. Tai Tarian is using this pre‑market engagement exercise to better understand the potential scope, delivery model and associated costs. Any potential final contract value may differ from that stated. Please note that recording an interest is voluntary and potential tenderers will not be advantaged or disadvantaged through participation in any ‘Meet the Buyer’ session and any discussions held will not form part of any formal tender process. Tai Tarian will not disclose any supplier‑specific or commercially confidential information to other participants. Tai Tarian reserves the right to change its requirements prior to the Tender Notice being issued and this PME does not commit Tai Tarian to undertake any procurement process. It is anticipated that a Tender Notice will be published in the coming months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069684
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082112-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72200000 - Software programming and consultancy services

72260000 - Software-related services

Notice Value(s)

Tender Value
£7,000,000 £1M-£10M
Lots Value
£7,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Aug 20264 days ago
Submission Deadline
13 Oct 20262 months to go
Future Notice Date
1 Sep 2026Expired
Award Date
Not specified
Contract Period
1 Mar 2027 - 28 Feb 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tai Tarian Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEATH
Postcode
SA11 2FP
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL44 Neath Port Talbot
Delivery Location
TLL17 Bridgend and Neath Port Talbot
Local Authority
Neath Port Talbot
Electoral Ward
Briton Ferry West
Westminster Constituency
Aberafan Maesteg

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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