Tender

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Provision and Implementation of an Integrated Business Solution

Tai Tarian Ltd

This public procurement record has 3 releases in its history.

TenderUpdate

18 Sep 2026 at 15:26

UK4 - Tender Notice
Tender

28 Aug 2026 at 11:30

UK4 - Tender Notice
Planning

12 May 2026 at 12:17

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Tai Tarian Ltd is procuring a single, integrated business solution to support its programme of organisational change. The requirement covers software and related implementation services, including licences, configuration, integration, support and maintenance. The cloud-based solution must provide end-to-end case management, workflows, automation, real-time reporting, analytics, customer and property records, and a common data model that avoids duplicated information. Functions include customer services, housing operations, asset and compliance management, property services, finance, document and records management, portals, mobile working, scheduling, artificial intelligence and digital engagement. The solution must integrate bi-directionally with third-party systems and Tai Tarian’s data platform through documented, version-controlled APIs. Delivery is for Tai Tarian’s operations in Wales, with Welsh and UK regulatory compliance required.

The procurement has reached tender: Tai Tarian invited offers through an open Competitive Flexible Procedure under the Procurement Act 2023. It has one lot and seeks a single supplier. Enquiries were due by 2 October 2026 at 12:00, and tenders by 13 October 2026 at 12:00. The award decision was scheduled for 1 February 2027. The contract is planned from 1 March 2027 to 28 February 2034, with options to extend by up to five further 12-month periods, to 28 February 2039. Its estimated value is £7,000,000 excluding VAT (£8,400,000 including VAT). The two-stage process assesses participation conditions before tender evaluation. Award scoring is 80% quality and 20% price, including written responses and product demonstrations.

This opportunity suits software providers and systems integrators able to deliver a substantial, organisation-wide housing and business platform as a single accountable supplier. Relevant capability includes designing and implementing secure, scalable cloud solutions; integrating multiple business systems; managing shared customer, property and interaction data; and providing reliable APIs, reporting, analytics, automation and mobile access. Suppliers should be able to support housing operations, asset management, compliance, finance, customer services, records, portals, scheduling and case workflows within one cohesive solution. The requirement calls for compliance with GDPR, the Renting Homes Wales Act, Welsh Housing Quality Standards and the Building Safety Act. Third-party components are permitted, but the prime supplier remains responsible for overall performance. The procurement is identified as suitable for SMEs and voluntary, community or social enterprises.

How relevant is this notice?

Notice Information

Notice Title

Provision and Implementation of an Integrated Business Solution

Notice Description

This Tender Notice is issued by Tai Tarian as a Competitive Flexible Procedure in accordance with the requirements of the Procurement Act 2023. Tai Tarian is seeking to award a Contract to a single Supplier for the Provision and Implementation of an Integrated Business Solution. As part of its programme of change, Tai Tarian is seeking a comprehensive end-to-end solution that supports intuitive data collection, removes duplication of data, improves operational efficiency and effectiveness, retains a golden thread, enhances customer service and supports informed decision-making through full end-to-end case management, integrated workflows, automation, real-time reporting and management information. The solution must have fully documented, openly published version-controlled APIs supporting real-time, bi-directional integration with third-party systems and the Tai Tarian data platform. The solution must operate on a common data model so that a single record of the customer, property and interaction is maintained without duplication or synchronisation between modules. The solution must be cloud-based, scalable, secure and compliant with all relevant Welsh and UK legislation and regulatory requirements, including (but not limited) to GDPR, Renting Homes Wales Act 2016, Welsh Housing Quality Standards 2023 and Building Safety Act (Wales) 2026. It must support efficient data management, robust tailored reporting and analytics capabilities, and facilitate effective engagement with tenants, contractors and other stakeholders through modern digital channels. The successful Supplier will be required to provide an integrated business solution and all associated licences, implementation, configuration, integration, support and maintenance services necessary to deliver a cloud-based, scalable and secure solution supporting a range of business functions including (but not limited to), customer services, housing operations, asset management, compliance management, property services, financial management, document and records management, portals, mobile working, case management, workflow, scheduling, reporting and analytics and AI and agents. Tai Tarian recognises that Tenderers may utilise third-party software components as part of their proposed solution. Such arrangements will be permitted provided the Tenderer assumes full responsibility for the delivery and performance of the overall solution and demonstrates that the proposed solution operates as a fully integrated and cohesive solution. Further details of the procurement, including the scope of the Contract, solution and process requirements, procurement process, evaluation methodology and contractual arrangements, are set out in the Procurement Documents.

Lot Information

Lot 1

Renewal: The Contract shall operate for an initial period of seven (7) years, with an option to extend for up to five (5) additional periods of twelve (12) months each. Tai Tarian reserves the right to exercise extensions in batches of twelve (12) months, in one event (e.g., two consecutive 12-month periods as a two-year extension).

Planning Information

Interested suppliers are invited to attend ‘Meet the Buyer’ sessions, held throughout June at Tai Tarian’s head office, Ty Gwyn. To register your interest in attending please email procurement@taitarian.co.uk and indicate the Option(s) you are engaging on. The deadline to register is 12PM Tuesday 26th May 2026. Following the deadline to register, Tai Tarian will email all registered suppliers to confirm the time and date that the meeting booking link will be emailed simultaneously to all registered suppliers. Appointments will be booked by suppliers on a first‑come, first‑served basis across the scheduled June session dates. Where demand exceeds available capacity, Tai Tarian reserves the right, at its discretion, to extend the programme of sessions into July; however, there is no obligation to do so. Should additional sessions be made available, these will be offered via a meeting booking link issued simultaneously to all registered suppliers who have not already met with Tai Tarian. The sessions are intended to be exploratory and non‑evaluative. Suppliers may be invited to cover topics such as: - A high‑level demonstration of relevant systems and functionality - How their solution could deliver value for Tai Tarian and its stakeholders - Experience of delivering similar solutions (housing and non‑housing sectors) - Key lessons learned from comparable implementations - What makes a contract of this nature attractive to them - Examples of innovation and alternative ways of working Discussions will not be assessed or scored and will not form part of any future tender evaluation. In addition to the ‘Meet the Buyer’ sessions, Tai Tarian reserves the right to undertake targeted engagement with suppliers whose solutions are considered relevant to the scope of this PME. Such engagement may take place where it is necessary to support Tai Tarian’s understanding of the market, capabilities, or potential delivery approaches. Any such engagement will be conducted in a manner that is fair, transparent and proportionate, and will not result in any supplier being advantaged or disadvantaged in any future procurement process. Where appropriate, Tai Tarian will ensure that any information of wider relevance arising from these discussions is shared with the market in a suitable and non‑attributable form. This may include engagement with suppliers who have not participated in, or been able to attend, the ‘Meet the Buyer’ sessions. Please note that the estimated value provided in this notice is indicative only and has been included for administrative purposes. Tai Tarian is using this pre‑market engagement exercise to better understand the potential scope, delivery model and associated costs. Any potential final contract value may differ from that stated. Please note that recording an interest is voluntary and potential tenderers will not be advantaged or disadvantaged through participation in any ‘Meet the Buyer’ session and any discussions held will not form part of any formal tender process. Tai Tarian will not disclose any supplier‑specific or commercially confidential information to other participants. Tai Tarian reserves the right to change its requirements prior to the Tender Notice being issued and this PME does not commit Tai Tarian to undertake any procurement process. It is anticipated that a Tender Notice will be published in the coming months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069684
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088802-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72200000 - Software programming and consultancy services

72260000 - Software-related services

Notice Value(s)

Tender Value
£7,000,000 £1M-£10M
Lots Value
£7,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Sep 20261 months ago
Submission Deadline
13 Oct 2026Expired
Future Notice Date
1 Sep 2026Expired
Award Date
Not specified
Contract Period
1 Mar 2027 - 28 Feb 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tai Tarian Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEATH
Postcode
SA11 2FP
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL44 Neath Port Talbot
Delivery Location
TLL17 Bridgend and Neath Port Talbot
Local Authority
Neath Port Talbot
Electoral Ward
Briton Ferry West
Westminster Constituency
Aberafan Maesteg

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...