Planning

CRM Platform

NATIONAL ENERGY SYSTEM OPERATOR LIMITED

This public procurement record has 1 release in its history.

Planning

22 May 2026 at 15:42

UK1 - Pipeline Notice
Summary of the contracting process

The procurement process for the "CRM Platform" initiated by the National Energy System Operator Limited, a public undertaking organisation located in Wokingham, UK, is currently at the planning stage. This process involves acquiring an enterprise CRM platform licensing and associated services for customer relationship management, under the services industry category. The procurement follows a competitive flexible procedure, with key deadlines including a future notice date on 29th November 2026. The planned contract period is from 29th May 2027 to 29th May 2031, with a potential renewal extending it until 29th May 2034.

This tender presents substantial opportunities for businesses specialising in customer relationship management software packages and software-related services. Companies looking to expand within the UK public sector, particularly those capable of providing innovative CRM solutions and associated services, would find this contract appealing. The competitive flexible procedure allows for a diverse range of suppliers to participate, making it ideal for both established enterprises and emerging firms seeking to establish or grow their presence in this market segment.

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Notice Information

Notice Title

CRM Platform

Notice Description

Enterprise CRM platform licensing and associated services for customer relationship management

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a231
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048251-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 May 2026Today
Submission Deadline
Not specified
Future Notice Date
29 Nov 20267 months to go
Award Date
Not specified
Contract Period
28 May 2027 - 29 May 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL ENERGY SYSTEM OPERATOR LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOKINGHAM
Postcode
RG41 5BN
Post Town
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
Not specified
Local Authority
Wokingham
Electoral Ward
Winnersh
Westminster Constituency
Wokingham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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