Planning

Payment Collection Services

TRENT AND DOVE HOUSING

This public procurement record has 1 release in its history.

Planning

01 Jun 2026 at 16:13

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Trent and Dove Housing in Burton-on-Trent, United Kingdom, is in the planning stage of procuring payment and collection services. The procurement process is currently focused on Preliminary Market Engagement to inform their final procurement strategy for Payment and Collection Services, with responses due by 26th June 2026. The opportunity is categorised under financial services, specifically involving transaction processing and collection agency services, and is set to commence in July 2027. Participating suppliers are invited to complete the PME questionnaire, aiming to influence the procurement’s specifications and pricing structure. The service will support a range of secure payment channels and require integration with existing financial and housing management systems.

This tender presents a significant opportunity for businesses specialising in financial transaction processing and collection services, especially small to medium enterprises, to expand their market reach in the public sector. Ideal contenders will be those capable of providing robust payment platform management, transaction processing, and integration services. With a gross value of £600,000 and a focus on ensuring high-quality compliance outcomes, this contract could offer a stable revenue stream over the potential three-year service period, with possible extensions. Engaging with this process could also help businesses stay ahead of future procurement trends and requirements set by regulatory changes.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Payment Collection Services

Notice Description

Trent & Dove Housing is seeking to procure a suitably experienced and appropriately accredited provider to deliver Payment and Collection Services across its customer base. The service will enable customers to make payments through a range of accessible and secure channels, including PayPoint, Post Office, online payments, telephone/IVR, text payments and Direct Debit facilities. The appointed supplier will be responsible for the provision and management of payment platforms, processing and reconciliation of transactions, secure transfer of customer payments, integration with the Contracting Authority's financial and housing management systems, and the provision of reporting and performance information to support effective contract management.

Planning Information

Trent & Dove Housing intends to undertake Preliminary Market Engagement to inform the development of the final procurement strategy, specification, pricing structure, service requirements and contract documentation for Payment and Collection Services. This exercise aims to understand market capacity, delivery challenges, and innovative approaches to ensure that the future procurement reflects best practice, promotes competition, and delivers high-quality compliance outcomes for Trent & Dove residents and customers. Any subsequent procurement will be conducted in accordance with the PA2023 legislation and the Trent & Dove Housing’s procurement procedures. Interested suppliers are invited to participate in this Pre-Market Engagement (PME) exercise by reviewing and completing the payment collection services PME Questionnaire. Suppliers who wish to participate in this Preliminary Market Engagement are invited to follow the steps below: 1) Visit the GBS Procure website - https://www.gbsprocure.com/ 2) Navigate to the Pre-Market Engagement section. https://www.gbsprocure.com/premarket-engagement 3) Locate the PME Questionnaire page by clicking on the Trent & Dove Housing Logo. 4) Click on the associated document to download the Pre Market Engagement Questionnaire for ID714 - Payment Collection Services. Complete the form in full. Return the completed form via email to: Tom.st.aubyn@trentanddove.org clearly marked “PME Response: ID714 - Payment Collection Services [Supplier name]”. All responses must be submitted by close of business (5pm) on 26/06/2026. Please note: Late submissions may not be considered. All information gathered will be used solely to inform the future procurement approach, specification, and performance measures. Participation in this PME is for market research purposes only and does not constitute a formal tender or pre-qualification process. Trent & Dove Housing may use the feedback received to refine its requirements, evaluation approach, and performance expectations. Suppliers who engage in this PME will not be advantaged or disadvantaged in any subsequent tender process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06aacc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/051598-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

66 - Financial and insurance services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48217000 - Transaction-processing software package

66170000 - Financial consultancy, financial transaction processing and clearing-house services

66172000 - Financial transaction processing and clearing-house services

79940000 - Collection agency services

Notice Value(s)

Tender Value
£480,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Jun 20263 days ago
Submission Deadline
Not specified
Future Notice Date
12 Oct 20265 months to go
Award Date
Not specified
Contract Period
30 Jun 2027 - 30 Jun 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRENT AND DOVE HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURTON-ON-TRENT
Postcode
DE14 1BL
Post Town
Derby
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLF1 Derbyshire and Nottinghamshire, TLF2 Leicestershire, Rutland and Northamptonshire, TLG2 Shropshire and Staffordshire, TLG3 West Midlands
Local Authority
East Staffordshire
Electoral Ward
Burton & Eton
Westminster Constituency
Burton and Uttoxeter

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06aacc-2026-06-01T17:13:06+01:00",
    "date": "2026-06-01T17:13:06+01:00",
    "ocid": "ocds-h6vhtk-06aacc",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PHWV-4176-MRBJ",
            "name": "Trent and Dove Housing",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PHWV-4176-MRBJ"
            },
            "address": {
                "streetAddress": "Trinity Square",
                "locality": "Burton-on-Trent",
                "postalCode": "DE14 1BL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG24"
            },
            "contactPoint": {
                "name": "Isabel Ballinger",
                "email": "isabel.ballinger@trentanddove.org"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.trentanddove.org/",
                "classifications": [
                    {
                        "id": "publicUndertaking",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public undertaking"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PHWV-4176-MRBJ",
        "name": "Trent and Dove Housing"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Trent & Dove Housing intends to undertake Preliminary Market Engagement to inform the development of the final procurement strategy, specification, pricing structure, service requirements and contract documentation for Payment and Collection Services. This exercise aims to understand market capacity, delivery challenges, and innovative approaches to ensure that the future procurement reflects best practice, promotes competition, and delivers high-quality compliance outcomes for Trent & Dove residents and customers. Any subsequent procurement will be conducted in accordance with the PA2023 legislation and the Trent & Dove Housing's procurement procedures. Interested suppliers are invited to participate in this Pre-Market Engagement (PME) exercise by reviewing and completing the payment collection services PME Questionnaire. Suppliers who wish to participate in this Preliminary Market Engagement are invited to follow the steps below: 1) Visit the GBS Procure website - https://www.gbsprocure.com/ 2) Navigate to the Pre-Market Engagement section. https://www.gbsprocure.com/premarket-engagement 3) Locate the PME Questionnaire page by clicking on the Trent & Dove Housing Logo. 4) Click on the associated document to download the Pre Market Engagement Questionnaire for ID714 - Payment Collection Services. Complete the form in full. Return the completed form via email to: Tom.st.aubyn@trentanddove.org clearly marked \"PME Response: ID714 - Payment Collection Services [Supplier name]\". All responses must be submitted by close of business (5pm) on 26/06/2026. Please note: Late submissions may not be considered. All information gathered will be used solely to inform the future procurement approach, specification, and performance measures. Participation in this PME is for market research purposes only and does not constitute a formal tender or pre-qualification process. Trent & Dove Housing may use the feedback received to refine its requirements, evaluation approach, and performance expectations. Suppliers who engage in this PME will not be advantaged or disadvantaged in any subsequent tender process.",
                "dueDate": "2026-06-26T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "051598-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/051598-2026",
                "datePublished": "2026-06-01T17:13:06+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "ID714",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Payment Collection Services",
        "description": "Trent & Dove Housing is seeking to procure a suitably experienced and appropriately accredited provider to deliver Payment and Collection Services across its customer base. The service will enable customers to make payments through a range of accessible and secure channels, including PayPoint, Post Office, online payments, telephone/IVR, text payments and Direct Debit facilities. The appointed supplier will be responsible for the provision and management of payment platforms, processing and reconciliation of transactions, secure transfer of customer payments, integration with the Contracting Authority's financial and housing management systems, and the provision of reporting and performance information to support effective contract management.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "66172000",
                        "description": "Financial transaction processing and clearing-house services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "66170000",
                        "description": "Financial consultancy, financial transaction processing and clearing-house services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48217000",
                        "description": "Transaction-processing software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79940000",
                        "description": "Collection agency services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKG2",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG3",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF2",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF1",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 600000,
            "amount": 480000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-07-01T00:00:00+01:00",
                    "endDate": "2030-06-30T23:59:59+01:00",
                    "maxExtentDate": "2032-06-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "planning"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-10-12T23:59:59+01:00"
        },
        "status": "planning"
    },
    "language": "en"
}