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LBS Soft Facilities Management Services

London Borough of Sutton

This public procurement record has 4 releases in its history.

TenderUpdate

11 Aug 2026 at 12:02

UK4 - Tender Notice
TenderUpdate

05 Aug 2026 at 12:56

UK4 - Tender Notice
Tender

04 Aug 2026 at 11:41

UK4 - Tender Notice
Planning

04 Jun 2026 at 13:06

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Sutton is procuring soft facilities management services for its corporate estate in Sutton. The requirement is split into cleaning and security services across corporate buildings, including the Civic Offices, libraries and children’s centres. Cleaning covers routine and reactive daytime cleaning, periodic cleaning, internal and external window cleaning, washroom and hygiene services, hygiene-waste collection and disposal, confidential waste, pest control, and the supply and management of end-user and contractor consumables. Security covers static and front-of-house guarding, mobile patrols, alarm response and monitoring, keyholding, opening and closing, visitor and access control, emergency response, incident support, business continuity, security checks, reporting, audit, supervision and contract management.

The process has reached tender: the buyer invited suppliers to participate through a two-stage competitive flexible procedure, using the ProContract eProcurement System. Suppliers first submit a Procurement Specific Questionnaire and Relevant Experience Questionnaire, with mandatory pass/fail checks followed by technical scoring; the highest-scoring 6–8 suppliers for each lot, including ties at sixth place, are shortlisted for full tenders. The enquiry deadline was 20 August 2026 at 12 noon, and the Stage 1 submission deadline was 9 September 2026 at 12 noon. The contract is scheduled for 1 April 2027 to 29 March 2030, with possible one-year extensions in each of two successive years, at the authority’s discretion. Estimated annual values are £1,000,000 excluding VAT for cleaning and £500,000 excluding VAT for security, £1,500,000 annually overall. Quality and price each carry 50% of the evaluation weighting. The anticipated award date is 9 December 2026.

This opportunity suits established cleaning, hygiene, waste, pest-control, facilities management and security providers, including small and medium-sized enterprises and voluntary, community or social enterprises. Cleaning specialists should be able to manage multiple public buildings, deliver routine, reactive and periodic work, provide window and washroom services, handle hygiene and confidential waste safely, and supply consumables and materials. Security specialists should have the operational capability for static guarding, front-of-house duties, patrols, alarm response and monitoring, keyholding, access control and emergency support, backed by accurate records, reporting, supervision and contract management. Suppliers can seek one lot or both, but must demonstrate relevant experience and technical ability through the initial questionnaire and meet the applicable mandatory participation conditions.

How relevant is this notice?

Notice Information

Notice Title

LBS Soft Facilities Management Services

Notice Description

The London Borough of Sutton will be undertaking a procurement for the provision of soft facilities management services for its corporate estate. The procurement will seek to appoint suitably experienced suppliers to deliver soft FM service across the authority's corporate buildings, including the Civic Offices, libraries and children's centres. The London Borough of Sutton is structuring the procurement into two separate lots: Lot 1 - Cleaning Services: estimated annual value = PS1m General day-to-day cleaning Periodic cleaning Window cleaning Washroom and hygiene services Confidential waste services Supply and management of consumables, including: User-end consumables Contractor materials Pest control services Lot 2 - Security Services: estimated annual value = PS500k Static guarding at the Civic Offices Mobile patrols Opening and closing services Keyholding Estimated total annual value = PS1,500,000.00 (excluding VAT).

Lot Information

Lot 1 - Cleaning Services

Scope of Services This sets out the general requirements of the service areas which includes: General day to day cleaning Day time cleaning services (including reactive) Hygiene waste collection and disposal including feminine hygiene, sharps and nappy bins Consumable provision (including End-user and contractors' materials) External and Internal Window cleaning

Renewal: 3 years (1+1 possible extensions). The extensions will be granted at the sole discretion of the Authority, with consideration of the contract requirement of the authority at that time and the performance of the contactor.

Lot 2 - Security Services

Scope of Services: The requirements of the service areas, which include: Static physical security and front-of-house security services. Mobile security patrols and alarm response services. Alarm receiving and monitoring services. Keyholding, lock-up, unlock and security checks. Visitor, contractor, delivery and access control support. Emergency response, incident support and business continuity support. Patrol, incident, visitor, delivery, key and daily occurrence records. Security reporting, audit, supervision and contract management.

Renewal: 3 years (1+1 possible extensions). The extensions will be granted at the sole discretion of the Authority, with consideration of the contract requirement of the authority at that time and the performance of the contactor.

Planning Information

Joining Instructions Engagement Event Details: Date: 15th June 2026 Format: FACE to FACE supplier engagement event Location: Civic Offices, St Nicholas Way, Sutton, SM1 1EA The event is expected to be divided into: Morning session - Cleaning Services Afternoon session - Security Services Further details regarding timings, registration and attendance will be provided to interested parties. PLEASE NOTE - TWO ATTENDEES PER COMPANY. To book a place for the in person Market Engagement please register using the link below - Market Engagement Registration Form: https://docs.google.com/forms/d/e/1FAIpQLSdPi1W8M9q0OL3s6ynFPWeZ29pZkZ_6Jm_DYZCTaCbA0rh4FA/viewform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ad6e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076169-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

90 - Sewage, refuse, cleaning and environmental services

CPV Codes

72514100 - Facilities management services involving computer operation

79710000 - Security services

90910000 - Cleaning services

90922000 - Pest-control services

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
£1,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 29 Mar 2030 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Sutton
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUTTON
Postcode
SM1 1EA
Postcode Area
Sutton
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLI63 Merton, Kingston upon Thames and Sutton
Local Authority
Sutton
Electoral Ward
Sutton Central
Westminster Constituency
Sutton and Cheam

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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