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ID 6564562 DoJ - Northern Ireland Prison Service - Prisoner Telephone System

Northern Ireland Prison Service

This public procurement record has 2 releases in its history.

Award

15 Oct 2026 at 12:16

UK6 - Contract Award Notice
Tender

04 Jun 2026 at 18:28

UK4 - Tender Notice
Summary of the contracting process

The Northern Ireland Prison Service is procuring a prisoner telephone system for Maghaberry and Magilligan prisons, and Hydebank Wood College and Women’s Prison. The requirement covers the supply of telephone equipment and/or services capable of providing a system for prisoners across these sites. It combines telecommunications services with telephone and related communications equipment, including the supporting technology and services needed to operate the system. The Northern Ireland Prison Service is the buyer; Construction and Procurement Delivery’s Supplies and Services Division managed the procurement on its behalf. Delivery is across the prison sites in Northern Ireland.

The procurement is complete and a supplier has been selected: ‘Withheld Section94 supplier’. The award is pending, with an award date of 15 October 2026. The awarded value is £6,480,000 excluding VAT (£7,776,000 including VAT). The contract period runs from 27 October 2026 to 31 March 2032, with an end date of 31 March 2036 if options are taken. The arrangement has two optional extensions of up to two years each, followed by possible annual extensions subject to the system remaining suitable and funding being approved. One lot was awarded. The buyer used a competitive flexible procedure. Evaluation weighted the proposed solution (31.2%), implementation plan (17.6%), management, helpdesk and reporting (8.8%), social value (10.4%), total cost (16%) and call rates (4%), alongside continuity, personnel security and legislative experience, and data protection (4% each).

For suppliers competing when this requirement returns, the award demonstrates demand for a prison-wide telephone system combining equipment and ongoing telecommunications services across multiple secure establishments. A credible provider would need a technically compliant solution and the ability to implement it across the sites, then manage the contract, provide helpdesk support and reporting, and maintain business continuity. The evaluation gave the greatest weight to the proposed solution and implementation, while also testing data protection and the security and legislative experience of key personnel. Competitive call rates, total cost and a substantive social-value offer also mattered. Suppliers should be able to demonstrate reliable delivery in a security-sensitive custodial environment and provide a solution that remains fit for purpose as technology and operational needs change.

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Notice Information

Notice Title

ID 6564562 DoJ - Northern Ireland Prison Service - Prisoner Telephone System

Notice Description

The Northern Ireland Prison Service (NIPS) is an executive agency of the Department of Justice, Northern Ireland. The current prisoner population is 1,884 (as of 26/03/26) with Hydebank Wood College and Women's Prison holding 55 males and 111 female prisoners, 1,246 prisoners at HMP Maghaberry Prison and 472 at HMP Magilligan Prison. This Requirement is to cover the supply of telephone equipment and/or services capable of providing a telephone system for prisoners at Maghaberry and Magilligan Prisons and Hydebank Wood Secure College and Woman's Prison. The contract will commence upon the Award Date or a date as stimulated within the Letter of Award and it is anticipated that the solution Go Live Date will be 01 April 2027. The contract will have an initial operational core term of five years from the Go Live Date. In addition the contract will also include two optional 24-month extension periods, if required by the NIPS.

Lot Information

Lot 1

Options: The contract may continue to be extended on an annual basis following the uptake of all optional extension periods where the solution is still fit for purpose meets the organisation's needs and business funding is available and approved. Should updated technology be available to support the contract more efficiently there may be an option to include this.

Renewal: The contract will commence upon the Award Date or a date as stimulated within the Letter of Award and it is anticipated that the solution Go Live Date will be 01 April 2027. The contract will have an initial operational core term of five years from the Go Live Date. In addition the contract will also include two optional 24-month extension periods, if required by the NIPS.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06ae24
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/097429-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

32500000 - Telecommunications equipment and supplies

32540000 - Switchboards

32550000 - Telephone equipment

64000000 - Postal and telecommunications services

64200000 - Telecommunications services

64210000 - Telephone and data transmission services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£6,480,000 £1M-£10M
Lots Value
£6,480,000 £1M-£10M
Awards Value
£6,480,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Oct 20261 weeks ago
Submission Deadline
1 Jul 2026Expired
Future Notice Date
Not specified
Award Date
15 Oct 20261 weeks ago
Contract Period
27 Oct 2026 - 31 Mar 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Northern Ireland Prison Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT4 3SQ
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
Not specified
Local Authority
Belfast
Electoral Ward
Stormont
Westminster Constituency
Belfast East

Supplier Information

Number of Suppliers
1
Supplier Name

Supplier N/A

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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