D3 Tenders | Pre-Enrolment CRM Solution

Notice Information

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Notice Title

Pre-Enrolment CRM Solution

Notice Description

This is not a tender exercise. This is a scoping phase and not part of any formal procurement process and there is no commitment to carry out such a process at this stage. Participation or non-participation in this PME exercise shall not prevent any supplier from participating in any future procurement process, nor is it intended that any information provided shall place any supplier at an advantage or disadvantage in any future procurement exercise. The University of Huddersfield is embarking on a major modernisation of its CRM capability to strengthen Marketing, International Recruitment, UK Student Recruitment and Pre-Enrolment operations. The current fragmented ecosystem limits the University's ability to track and manage leads effectively, understand prospective student behaviour, and deliver personalised, data-driven engagement at scale. These systems no longer meet the needs of the teams they support, resulting in inefficiencies, inconsistent insight and constrained conversion performance. As part of this transformation, the University is seeking insight from technology suppliers on how modern CRM solutions can support its vision for reshaping engagement with prospective students. The University is particularly interested in how a next-generation Education CRM could deliver a single, unified platform that supports the prospective student journey, enhances operational efficiency, and enables more targeted and impactful communication. The initial focus is prospect-to-applicant activity across Marketing, International Recruitment, UK Student Recruitment and Pre-Enrolment. Any future solution would also need to provide a scalable foundation for potential expansion across the wider student lifecycle, should the University choose to extend its CRM capability further through a commercially available off the shelf solution. The stated contract start and end dates are indicative only at this stage.

Planning Information

The University invites all interested providers to a supplier webinar on 12 June 2026. The webinar, hosted by the University’s Head of Digital Programme Delivery, will set out the University’s current CRM position, the need for change, the intended scope of discovery, and the areas where supplier insight is being sought. Participants will also have the opportunity to ask relevant questions regarding the University’s requirements. Please register for the webinar before 12 noon on 12 June 2026 via the following link: https://events.teams.microsoft.com/event/e609461b-7315-478c-b9b7-3dfa1a05aa6f@b52e9fda-0691-4585-bdfc-5ccae1ce1890 The University reserves the right to cancel the webinar if insufficient interest is received. If you experience any issues registering for the webinar, please email digitaldeliverypmo@hud.ac.uk A recording of the webinar and Q&A summary will be made available to attendees or on request, by emailing digitaldeliverypmo@hud.ac.uk Following the webinar, participants are invited to provide further information via an online form. A link to the online form will be shared with registered participants on 10 June 2026 and again after the webinar. This is not a mandatory requirement, but responses will inform the University’s CRM business case, options appraisal and potential future procurement route. The requested further information should be submitted by 5pm on 26 June 2026. The University may invite selected suppliers to follow-up discussions or product demonstrations where further clarification would help inform the CRM business case and options appraisal. This engagement is for market insight only. It is not a tender exercise.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06af0c
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/053479-2026
Current Stage: Planning
All Stages: Planning

Procurement Classification

Notice Type: UK2 - Preliminary Market Engagement Notice
Procurement Type: Standard
Procurement Category: Goods
Procurement Method: Not Specified
Procurement Method Details: Not specified
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48445000 - Customer Relation Management software package

72000000 - IT services: consulting, software development, Internet and support

72212445 - Customer Relation Management software development services

72224000 - Project management consultancy services

72263000 - Software implementation services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 5 Jun 20261 weeks ago
Submission Deadline: Not specified
Future Notice Date: 26 Jun 20262 weeks to go
Award Date: Not specified
Contract Period: 4 Jan 2027 - 3 Jan 2037 Over 5 years
Recurrence: Not specified

Notice Status

Tender Status: Planning
Lots Status: Planning
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: UNIVERSITY OF HUDDERSFIELD
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: HUDDERSFIELD
Postcode: HD1 3DH
Post Town: Huddersfield
Country: England
Major Region (ITL 1): TLE Yorkshire and The Humber
Basic Region (ITL 2): TLE4 West Yorkshire
Small Region (ITL 3): TLE44 Calderdale and Kirklees
Delivery Location: TLE44 Calderdale and Kirklees
Local Authority: Kirklees
Electoral Ward: Newsome
Westminster Constituency: Huddersfield

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/053479-2026
5th June 2026 - Preliminary market engagement notice on Find a Tender

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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