Planning

Patient Service Centre - CGI IT UK Limited on behalf of Hywel Dda University Health Board (HDUHB)

HYWEL DDA UNIVERSITY HEALTH BOARD

This public procurement record has 1 release in its history.

Planning

08 Jun 2026 at 17:39

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Hywel Dda University Health Board, in conjunction with CGI IT UK Limited, is in the planning stage of a procurement process aimed at enhancing patient service access through a centralised Patient Service Centre (PSC). Relevant activities are taking place in Carmarthen, Wales, under the oversight of the NHS Wales Shared Services Partnership. This initiative falls within the software and IT services industry category, with the overall goal of improving operational efficiency and patient experience. Prospective participants are required to request preliminary qualification documentation by 19th June 2026, with the responses due three weeks thereafter. The tender is scheduled for release in mid-July 2026, reflecting the project's entry into the procurement phase.

This procurement offers significant opportunities for businesses specialising in software development and IT consulting. Companies with expertise in creating integrated patient-focused digital tools can benefit from engaging in this tender, as it aims to deliver a comprehensive multi-channel platform that promotes seamless patient interaction and service access. With an emphasis on establishing a unified interface for patient and staff engagement, this project could especially suit firms with experience in healthcare system integration and those with a focus on enhancing digital health solutions. This presents a unique opportunity to support NHS Wales' digital transformations, potentially leading to further collaborative opportunities in healthcare tech advancements.

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Notice Information

Notice Title

Patient Service Centre - CGI IT UK Limited on behalf of Hywel Dda University Health Board (HDUHB)

Notice Description

The requirement is driven by the need to provide a single point of access for patients to Health Board services, help patients manage their own health and wellbeing, improve patient experience, reduce duplication and strengthen operational efficiency; giving clinicians and support staff a timely, unified view of the patient across relevant health board systems. The proposed service aligns with the Health Board's strategic ambitions and national NHS Wales digital priorities and is intended to provide the foundations for future regional integration and service expansion. The PSC is the central patient-facing platform: a single, multi-channel point of access that brings together phone, web, chat, post, SMS and in-person access so that patients can access information, guidance, appointment support, referral help and waiting list support without being bounced around separate teams or channels. It is the mechanism that replaces fragmented contact arrangements and gives patients a more coherent, predictable way of accessing Health Board services. For staff, it provides a common way of logging calls, triaging enquiries, escalating issues, managing referrals and tracking actions through to completion. It should also help reduce duplication, improve handovers and make it easier for teams to support patients consistently across services. 360deg View is the clinician and operational view of the patient: a unified, real-time picture of patient records, interaction history, communications, tasks and pathway activity. It is designed to help staff see the patient in context, support multi-disciplinary team (MDT) working and reduce time spent hunting across systems for information, while also enabling dashboards, alerts and operational oversight. 360deg View is not just a read-only record but a working tool for coordinated care and pathway management. The PSC will work together as one joined-up service with the patient engagement platform (PEP). The PSC will handle patient contact and day-to-day requests, while the PEP will provide the digital tools patients use to manage aspects of their own care, such as viewing information, booking or changing appointments and following guidance. Together, they will give patients a smoother experience and give staff a clearer view of what has happened and what needs to happen next.

Planning Information

This will be a direct procurement by CGI IT UK Limited on behalf of HDUHB. This notice is only being published on Sell2Wales by HDUHB on CGI’s behalf. All further activities, including issue and receipt of the PQQ and its responses will be handled via direct email to and from CGI IT UK Limited. If you are interested in receiving the PQQ documentation, then please send an email to UK.AM.PSCProcurementHDdUHB@cgi.com, with the subject line “202606_HDdUHB_CGI_PSC documentation request” no later than 19th June 2026 5:30 p.m. (BST). Late requests will not be considered. Suppliers will be asked to respond to the PQQ initially, with all responses to be submitted via email to CGI IT UK Limited. Responses will be reviewed and successful suppliers will be directly invited to respond to the subsequent ITT. The deadline for receipt of responses to the PQQ will be 3 weeks from the publication date at 5:30 p.m. BST A supplier briefing will be held during the PQQ phase to provide more context; details will be provided in the PQQ documentation. It is anticipated that the ITT will be published during 2nd-3rd week in July 2026, but this is subject to change.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b050
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/054009-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jun 20264 days ago
Submission Deadline
Not specified
Future Notice Date
20 Jul 20262 months to go
Award Date
Not specified
Contract Period
1 Jan 2027 - 1 Jan 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HYWEL DDA UNIVERSITY HEALTH BOARD
Additional Buyers

NHS WALES SHARED SERVICES PARTNERSHIP (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 3BT
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
TLL14 South West Wales
Local Authority
Rhondda Cynon Taf
Electoral Ward
Taff's Well
Westminster Constituency
Cardiff North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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