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The Provision of Workplace Assessments and Adjustment Services

Financial Ombudsman Service

This public procurement record has 3 releases in its history.

Award

21 Oct 2026 at 15:40

UK6 - Contract Award Notice
Tender

29 Jul 2026 at 13:27

UK4 - Tender Notice
Planning

18 Jun 2026 at 13:16

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Financial Ombudsman Service appointed a provider for a managed workplace assessment and adjustment service. The work covers workplace-needs and workstation assessments, ergonomic advice, recommendations and reports for employees who need adjustments, plus supplying or installing recommended equipment where required. The service supports the organisation’s inclusion, accessibility and wellbeing aims and its compliance with equality and health and safety legislation. Delivery is required across the United Kingdom, including the Service’s offices in Belfast, Cardiff, Coventry, Edinburgh, London and Manchester, and for staff working remotely or in hybrid arrangements. Suppliers need to provide both remote and on-site assessment services nationally; the requirement combines employee assessment and advice with equipment and installation.

The procurement is complete and the contract was awarded to Bespoke Wellbeing Limited. The award date was 21 October 2026 and the gross awarded value is £324,500. The contract period runs from 10 November 2026 to 8 November 2029, with two optional 12-month extensions at the Financial Ombudsman Service’s discretion. The process used an open competitive flexible procedure, with a three-stage approach: participation and capability checks, then technical and commercial evaluation, followed by due diligence. Eight bids were received and five reached the final stage. Technical quality carried 60% of the evaluation and price 40%; the contract was to go to the most advantageous tender. The single lot was marked suitable for SMEs.

For suppliers tracking future requirements from the Financial Ombudsman Service, this award indicates demand for a joined-up workplace adjustment service rather than assessment alone. A credible competitor would need to deliver workplace-needs and ergonomic assessments, produce recommendations and associated reports, and arrange the supply or installation of suitable adjustment equipment. The service model must support staff across several UK office locations as well as remote and hybrid workers, so nationwide coverage and the ability to work both on site and remotely are central capabilities. Relevant experience, organisational capability and capacity were assessed before tender evaluation, alongside qualification, eligibility, contractual, security and data-protection requirements. SMEs were considered suitable for the lot, and all five final-stage bidders were SMEs.

How relevant is this notice?

Notice Information

Notice Title

The Provision of Workplace Assessments and Adjustment Services

Notice Description

The Financial Ombudsman Service (FOS) was seeking to appoint a specialist provider to deliver a managed Workplace Assessments and Adjustment Service across the organisation. The service will support FOS's commitment to inclusion, accessibility, wellbeing and compliance with relevant equality and health and safety legislation. The appointed Supplier will provide workplace needs assessments, workstation and ergonomic assessments, recommendations and associated reporting for employees who require workplace adjustments. The Supplier will also be responsible for the supply and/or installation of recommended workplace adjustment equipment where required. The service must be available nationally and support employees located across FOS offices in Belfast, Cardiff, Coventry, Edinburgh, London and Manchester, as well as employees working remotely or in hybrid working arrangements. The Supplier must therefore be capable of delivering both remote and on-site assessment services throughout the United Kingdom.

Lot Information

Lot 1

Renewal: The Contract may be extended by up to two (2) additional periods of twelve (12) months each at the sole discretion of the Financial Ombudsman Service.

Planning Information

Interested suppliers are invited to complete a Market Engagement Questionnaire based on the accompanying brief and submit responses by 2nd July 2026. Where helpful, FOS may invite some suppliers to take part in clarification discussions relating to their questionnaire responses. If required, these sessions are expected to take place w/c 13th July 2026 via Microsoft Teams. The questionaire and accommpanying brief can be accessed via our eSourcing tool Jaggaer here: https://procurement.financial-ombudsman.org.uk. Registration is required on the portal in order to access the prospectus and questionaire.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b80e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/099622-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

33 - Medical equipments, pharmaceuticals and personal care products

39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products

71 - Architectural, construction, engineering and inspection services

80 - Education and training services

85 - Health and social work services

CPV Codes

30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

30190000 - Various office equipment and supplies

33141700 - Orthopaedic supplies

39130000 - Office furniture

71317210 - Health and safety consultancy services

80561000 - Health training services

85147000 - Company health services

Notice Value(s)

Tender Value
£324,500 £100K-£500K
Lots Value
£324,500 £100K-£500K
Awards Value
£324,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20265 days ago
Submission Deadline
1 Sep 2026Expired
Future Notice Date
31 Jul 2026Expired
Award Date
21 Oct 20266 days ago
Contract Period
10 Nov 2026 - 8 Nov 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Ombudsman Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Bespoke Wellbeing Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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