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The Provision of Workplace Assessments and Adjustment Services

Financial Ombudsman Service Limited

This public procurement record has 2 releases in its history.

Tender

29 Jul 2026 at 13:27

UK4 - Tender Notice
Planning

18 Jun 2026 at 13:16

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Financial Ombudsman Service seeks a specialist provider for a managed workplace assessment and adjustment service supporting inclusion, accessibility, wellbeing, and equality and health and safety compliance. The work includes workplace needs assessments, workstation and ergonomic assessments, recommendations, reporting, and the supply or installation of recommended adjustment equipment. Services must be delivered nationally across the United Kingdom, supporting employees at FOS offices in Belfast, Cardiff, Coventry, Edinburgh, London and Manchester, as well as remote and hybrid workers. This is primarily a workplace assessment, occupational health consultancy and office equipment supply requirement, with associated furniture, computing equipment and orthopaedic supplies. The contract covers both remote and on-site assessments throughout the UK.

The procurement has reached tender: the buyer invited full offers through an open competitive flexible procedure. It is a single-lot opportunity and the buyer intends to appoint one supplier. Enquiries had to be submitted by 14 August 2026 at 16:00, and tender responses by 1 September 2026 at 12:00. Evaluation and award were due by 9 October 2026. The contract is scheduled to run from 26 October 2026 to 25 October 2029, with the buyer able to extend it by up to two further 12-month periods, to 25 October 2031. The gross value is £324,500. Stage 1 assesses participation conditions, experience, capability and capacity, with up to five suppliers progressing. Stage 2 scores technical quality at 60% and commercial pricing at 40%.

This opportunity suits specialist workplace adjustment, occupational health, ergonomics or accessibility providers able to manage assessments and recommendations from end to end. Suppliers should be able to assess workplace needs, workstations and ergonomics, produce clear reports, recommend suitable adjustments, and supply or install equipment where required. The service requires national delivery across the UK, including office-based, remote and hybrid assessments, so bidders need reliable coverage and the operational capacity to support employees in multiple cities as well as home workers. Relevant experience, organisational capability and delivery capacity are assessed before detailed tender evaluation. The opportunity is identified as suitable for small and medium-sized enterprises. English-language electronic tendering is permitted, and the successful supplier will need to meet mandatory qualification, eligibility, contractual, security and data protection requirements.

How relevant is this notice?

Notice Information

Notice Title

The Provision of Workplace Assessments and Adjustment Services

Notice Description

The Financial Ombudsman Service (FOS) is seeking to appoint a specialist provider to deliver a managed Workplace Assessments and Adjustment Service across the organisation. The service will support FOS's commitment to inclusion, accessibility, wellbeing and compliance with relevant equality and health and safety legislation. The appointed Supplier will provide workplace needs assessments, workstation and ergonomic assessments, recommendations and associated reporting for employees who require workplace adjustments. The Supplier will also be responsible for the supply and/or installation of recommended workplace adjustment equipment where required. The service must be available nationally and support employees located across FOS offices in Belfast, Cardiff, Coventry, Edinburgh, London and Manchester, as well as employees working remotely or in hybrid working arrangements. The Supplier must therefore be capable of delivering both remote and on-site assessment services throughout the United Kingdom.

Lot Information

Lot 1

Renewal: The Contract may be extended by up to two (2) additional periods of twelve (12) months each at the sole discretion of the Financial Ombudsman Service.

Planning Information

Interested suppliers are invited to complete a Market Engagement Questionnaire based on the accompanying brief and submit responses by 2nd July 2026. Where helpful, FOS may invite some suppliers to take part in clarification discussions relating to their questionnaire responses. If required, these sessions are expected to take place w/c 13th July 2026 via Microsoft Teams. The questionaire and accommpanying brief can be accessed via our eSourcing tool Jaggaer here: https://procurement.financial-ombudsman.org.uk. Registration is required on the portal in order to access the prospectus and questionaire.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b80e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071701-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

33 - Medical equipments, pharmaceuticals and personal care products

39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products

71 - Architectural, construction, engineering and inspection services

85 - Health and social work services

CPV Codes

30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

30190000 - Various office equipment and supplies

33141700 - Orthopaedic supplies

39130000 - Office furniture

71317210 - Health and safety consultancy services

85147000 - Company health services

Notice Value(s)

Tender Value
£324,500 £100K-£500K
Lots Value
£324,500 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20264 weeks ago
Submission Deadline
1 Sep 20265 days to go
Future Notice Date
31 Jul 2026Expired
Award Date
Not specified
Contract Period
26 Oct 2026 - 25 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Ombudsman Service Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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