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Service Quality Inspections and System

GA TRAINS LIMITED

This public procurement record has 1 release in its history.

Planning

29 Jun 2026 at 16:35

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

GA Trains Limited, a public undertaking situated in London, UK, is in the planning stage of launching a procurement process titled "Service Quality Inspections and System". This procurement falls under the services category and focuses on comprehensive audits of stations and train services to ensure adherence to quality standards. The industry categories involved include software systems, technical inspection, and auditing services, with a focus on integrating technology for performance audits. This tender is intended to ensure efficient data capture, reporting, and management, and encompasses locations within regions UKH, UKI4, and UKI5 in the United Kingdom. Interested suppliers need to engage with the market assessment process, with documentation requested by the deadline of 30th July 2026. The contract period is planned to commence on 1st April 2027 and conclude on 31st March 2029, with future notices expected by 5th October 2026. The tender is planned as an open tender process, ensuring a competitive environment.

This procurement presents significant opportunities for businesses specialising in service quality auditing, information technology solutions, and data analysis services. Companies that can offer innovative, technology-enabled solutions that integrate seamlessly with existing systems and support ongoing performance monitoring would be well-positioned to benefit from this contract. The potential contract value up to £660,000 indicates a substantial business opportunity for those capable of delivering robust solutions that align with GA Trains Limited's objectives of enhancing customer experience and ensuring consistent service quality. Businesses that focus on system and support services, technical inspection, or quality assurance assessments are particularly suited to compete in this tender, given the project's requirements for reliable performance insights and solutions that drive continuous improvement.

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Notice Information

Notice Title

Service Quality Inspections and System

Notice Description

GA Trains Limited intends to undertake an open tender for the provision of a comprehensive and independent Service Quality audit programme. This programme will deliver consistent and objective assessments of stations and train services against defined standards and criteria. As part of this procurement, GA is also seeking a technology-enabled solution to support the efficient capture, reporting, and management of audit findings. The solution must integrate with GA's contractor management systems, enabling the timely resolution of identified issues and supporting effective, ongoing performance monitoring. The appointed (sole) supplier will be responsible for generating reliable performance insights that drive continuous improvement, enhance the overall customer experience, and provide assurance that Service Quality standards are consistently achieved.

Planning Information

GA would like to asses the capacity and capability of the current market to fulfil its requirements prior to tender launch. GA will use this data to refine its specification. Interested parties are invited to request a copy of the market engagement pack, which must be completed and returned in accordance with the provided instructions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06bf86
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/060946-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

71630000 - Technical inspection and testing services

72222300 - Information technology services

72225000 - System quality assurance assessment and review services

72250000 - System and support services

72316000 - Data analysis services

79212000 - Auditing services

79311200 - Survey conduction services

Notice Value(s)

Tender Value
£550,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jun 20263 days ago
Submission Deadline
Not specified
Future Notice Date
5 Oct 20264 months to go
Award Date
Not specified
Contract Period
31 Mar 2027 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GA TRAINS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1EJ
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLH East (England), TLI4 Inner London - East, TLI5 Outer London - East and North East
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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