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Technology Enabled Care Service (TECS) in Herefordshire

Herefordshire Council

This public procurement record has 3 releases in its history.

Award

17 Jul 2026 at 11:40

UK7 - Contract Details Notice
Award

16 Jul 2026 at 13:02

UK6 - Contract Award Notice
Award

10 Jul 2026 at 12:28

UK5 - Transparency Notice
Summary of the contracting process

Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board jointly commissioned a Technology Enabled Care Service across Herefordshire. The service supports vulnerable residents, including older and disabled people and those with long-term care and support needs, to live safely and independently at home and helps prevent avoidable hospital admissions. The scope covers supplying, installing, maintaining and monitoring technology-enabled care equipment, community equipment, daily living aids and minor adaptations. It also includes collecting, cleaning, refurbishing and recycling equipment no longer required. The work combines health and social care services with telecommunications equipment and supplies, and supports the authorities’ statutory responsibilities for community equipment and technology-enabled care.

The procurement is complete and was awarded directly to Careium UK Limited. The direct award decision was made on 18 July 2025 because an unexpectedly terminated contract created an urgent need to maintain continuity, leaving insufficient time for a competitive procedure. The award date was 18 July 2025, the contract was signed on 3 July 2026, and the recorded contract period runs from 16 July 2026 to 31 March 2027. The procurement description states that service delivery commenced on 1 August 2025 and that the contract is for 18 months, expiring on 31 March 2027. The single lot was awarded for £941,666 excluding VAT, or £1,129,999 including VAT.

This award indicates sustained demand from Herefordshire’s health and social care commissioners for an end-to-end technology-enabled care and community equipment service. Suppliers well placed for a future requirement would need to combine dependable equipment supply with installation, monitoring, planned maintenance and responsive service continuity for vulnerable people living at home. Relevant operational capability includes managing daily living aids and minor adaptations, coordinating collections, and safely cleaning, refurbishing and recycling returned equipment. Experience supporting hospital discharge, reducing avoidable admissions and safeguarding independent living would help demonstrate suitability to this buyer’s priorities. Competitors should also be able to manage a joined-up service across a local authority and an NHS integrated care board, with sufficient capacity to maintain uninterrupted provision across Herefordshire.

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Notice Information

Notice Title

Technology Enabled Care Service (TECS) in Herefordshire

Notice Description

The contract is for the provision of a Technology Enabled Care Service (TECS) across Herefordshire. The service supports vulnerable residents to live safely and independently in their own homes and helps prevent avoidable hospital admissions. The contract is jointly commissioned by Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) and supports both organisations in meeting their statutory responsibilities under the Care Act 2014 for the provision of community equipment and technology-enabled care services. The service includes the supply, installation, maintenance and monitoring of technology-enabled care equipment, community equipment, daily living aids and minor adaptations, together with the collection, cleaning, refurbishment and recycling of equipment no longer required. Continuity of this service is essential to protect the health, safety and wellbeing of individuals who rely on technology-enabled care and community equipment to remain safely in their own homes. Any disruption to service provision could result in increased risks to service users, including avoidable hospital admissions, delays in hospital discharge, safeguarding concerns, and a reduced ability to live independently. Note regarding contract dates: Due to system constraints within the publication platform, certain dates displayed in this notice may not reflect the actual commencement date of the contract. Following the direct award decision of 18 July 2025, service delivery under the contract commenced on 1 August 2025 to ensure continuity of critical Technology Enabled Care Services. The contract documentation was finalised and the contract formally executed on 3 July 2026. Any contract dates generated or recorded by the system should therefore not be interpreted as the date of the actual commencement of the contract. This is an 18 month contract which commenced on 1 August 2025 and expires on 31 March 2027.

Procurement Information

A direct award was necessary to ensure the continuity of critical Technology Enabled Care Services (TECS), which support the safety, wellbeing and independence of vulnerable residents, including older people, disabled people and those with long-term care and support needs. The urgency arose as a result of the unexpected termination of the existing contract, leading to the immediate cessation of service provision. This circumstance was unforeseen by the contracting authorities and left insufficient time to undertake a compliant competitive procurement process before continuity arrangements were required. Continuity of this service is essential to protect the health, safety and wellbeing of individuals who rely on technology-enabled care and community equipment to remain safely in their own homes. Any disruption to service provision could result in increased risks to service users, including avoidable hospital admissions, delays in hospital discharge, safeguarding concerns, and a reduced ability to live independently. The direct award was therefore necessary and proportionate to maintain uninterrupted service delivery while longer-term commissioning and procurement arrangements are put in place.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c872
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067683-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

85 - Health and social work services

CPV Codes

32500000 - Telecommunications equipment and supplies

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£941,666 £500K-£1M
Contracts Value
£941,666 £500K-£1M

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Jul 20251 years ago
Contract Period
3 Jul 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Herefordshire Council
Additional Buyers

NHS Herefordshire and Worcestershire Integrated Care Board

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEREFORD
Postcode
HR4 0LE
Postcode Area
Hereford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG11 Herefordshire, County of
Delivery Location
Not specified
Local Authority
Herefordshire, County of
Electoral Ward
Widemarsh
Westminster Constituency
Hereford and South Herefordshire

Supplier Information

Number of Suppliers
1
Supplier Name

Careium

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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