This public procurement record has 1 release in its history.

Planning

10 Jul 2026 at 15:50

Summary of the contracting process

The London Borough of Lewisham is planning a procurement process for the "Out of Hours Switchboard" service, which aims to ensure residents can easily contact the council during vulnerable situations. This tender falls under the services category within the telecommunications industry, specifically focusing on switchboard services, with operations intended in the UK, particularly in the region UKI44. The procurement is in the planning stage, with a future communication notice date set for 1st March 2028, and the anticipated contract period running from 18th September 2028 to 11th September 2034. The procurement is valued at approximately £2,160,000 GBP and adheres to the UK's legal framework outlined in the 2023/54 legislation.

This tender presents a valuable opportunity for businesses specialising in telecommunications services, particularly those proficient in providing scalable switchboard solutions. Companies with expertise in handling extensive customer interaction services are well-suited to engage in this procurement, as it involves a critical service supporting community welfare. The substantial contract value reflects a long-term commitment, offering significant potential for growth for the successful bidder, aligning with opportunities to enhance their market presence and operational capabilities within the public sector.

How relevant is this notice?

Notice Title

Out of Hours Switchboard

Notice Description

The provision of a high quality, scalable, Out of Hours Switchboard allows residents to get in touch with the council easily at any time should they find themselves in a vulnerable situation.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06c8f2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/065350-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services


CPV Codes

32540000 - Switchboards

64214200 - Telephone switchboard services

Notice Value(s)

Tender Value
£2,160,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jul 20265 days ago
Submission Deadline
Not specified
Future Notice Date
1 Mar 20282 years to go
Award Date
Not specified
Contract Period
17 Sep 2028 - 11 Sep 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF LEWISHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CATFORD
Postcode
SE6 4RU
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI44 Lewisham and Southwark

Local Authority
Lewisham
Electoral Ward
Rushey Green
Westminster Constituency
Lewisham East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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