W230298 Patient Experience Portal (PEP)

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    "date": "2026-07-27T14:22:54+01:00",
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    "parties": [
        {
            "id": "GB-PPON-PMJZ-5573-HMPZ",
            "name": "Bradford Teaching Hospitals NHS Foundation Trust",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PMJZ-5573-HMPZ"
            },
            "address": {
                "streetAddress": "Bradford Royal Infirmary",
                "locality": "Bradford",
                "postalCode": "BD9 6RJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE41"
            },
            "contactPoint": {
                "email": "megan.schatz@bthft.nhs.uk",
                "telephone": "01274276252"
            },
            "roles": [
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            "details": {
                "url": "https://www.bradfordhospitals.nhs.uk/our-trust/",
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                        "id": "publicAuthorityCentralGovernment",
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        },
        {
            "id": "GB-PPON-PWVB-9664-WPWP",
            "name": "Airedale NHS Foundation Trust",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PWVB-9664-WPWP"
            },
            "address": {
                "streetAddress": "Skipton Road",
                "locality": "Kieghley",
                "postalCode": "BD20 6TD",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKE41"
            },
            "contactPoint": {
                "email": "megan.schatz@bthft.nhs.uk",
                "telephone": "01274276252"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.airdale-trust.nhs.uk",
                "classifications": [
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                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
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        }
    ],
    "buyer": {
        "id": "GB-PPON-PMJZ-5573-HMPZ",
        "name": "Bradford Teaching Hospitals NHS Foundation Trust"
    },
    "tender": {
        "id": "W230298",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "W230298 Patient Experience Portal (PEP)",
        "description": "Airedale NHS Foundation Trust (AFT) and Bradford Teaching Hospitals NHS Foundation Trust (BTH), together, the Contracting Authorities (hereafter the CAs) are issuing a joint invitation to tender (\"ITT\") in connection with a competitive procurement of a experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual CA of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH's current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in October 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2027. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, integration, optimisation, testing, and aftercare. The implementation of any new solution by the end of February 2027 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, National Cancer Plan for England, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).",
        "status": "active",
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                        "scheme": "CPV",
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                        "description": "Software-related services"
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                    {
                        "scheme": "CPV",
                        "id": "64112000",
                        "description": "Postal services related to letters"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48611000",
                        "description": "Database software package"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKE4",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 5200000,
            "amount": 4333333.33,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "This procurement is a two-stage competitive tendering procedure (a \"competitive flexible procedure\") as permitted by the PA 2023. Stage 1: moderated evaluation of all bids that have passed the conditions of participation, completed their supplier information in the Central Digital Platform, confirmed all aspects of the specification, and the gate questions MR1-MR6. Social Value, Commercial schedule, and Stage 1 Quality Questions shall be scored, and the top three scoring Tenderers who have submitted compliant bids and have passed all minimum requirements will be selected to move forward to Stage 2. Note that Stage 2 will also be evaluated but score not taken into consideration prior to determining the tenderers selected for Stage 2. Any unsuccessful Tenderers will be advised of the outcome of Stage 1 at the same time as the successful Tenderers and shall be disregarded at this point. Stage 2: moderated presentation of the relevant Quality Question. The top three scoring Tenderers shall be invited to a Teams meeting which will be recorded and transcribed, this is an opportunity to engage with the stakeholders so that they can clarify this aspect of your bid submission prior to providing a final score for it. Post-moderation: final scores shall be agreed amongst the panel and a recommendation made for a preferred supplier / solution. Internal approvals within each Trust will take place prior to the release of assessment summaries and the launch of a Contract Award Notice (UK6)."
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        "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
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        "tenderPeriod": {
            "endDate": "2026-08-21T14:00:00+01:00"
        },
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            "endDate": "2026-08-12T16:00:00+01:00"
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            "endDate": "2026-09-30T23:59:59+01:00"
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                        {
                            "type": "cost",
                            "name": "Commercials",
                            "description": "Cost is worth 35% of the total award criteria weighting.",
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                        {
                            "type": "quality",
                            "name": "Technical Quality",
                            "description": "Technical Quality is worth 55% of the total award criteria weighting. Stage 1 Technical Quality is worth 33% and Stage 2 is worth 22%.",
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                "suitability": {
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                "contractPeriod": {
                    "startDate": "2027-03-01T00:00:00Z",
                    "endDate": "2030-02-28T23:59:59Z",
                    "maxExtentDate": "2031-02-28T23:59:59Z"
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                "hasRenewal": true,
                "renewal": {
                    "description": "One further 12-month extension"
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                "description": "Tender notice on Find a Tender",
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