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W230298 Patient Experience Portal (PEP)

Bradford Teaching Hospitals NHS Foundation Trust

This public procurement record has 1 release in its history.

Tender

27 Jul 2026 at 14:22

UK4 - Tender Notice
Summary of the contracting process

Bradford Teaching Hospitals NHS Foundation Trust and Airedale NHS Foundation Trust are jointly procuring a patient experience portal and hybrid mail solution, led by Bradford Teaching Hospitals but with separate instances and contract management for each trust. The service is intended to support digital transformation of outpatient pathways, improving operational efficiency, patient care and health inequalities. Required functionality includes hybrid mail for printing and posting letters from multiple systems, digital letters, automatic SMS appointment reminders, digital forms and waiting-list validation. The solution must integrate natively with the trusts’ electronic patient record environment and support ongoing service improvement. Delivery is across the trusts’ services in West Yorkshire, including Bradford and the Airedale area. This is a software-related and postal services opportunity.

The procurement has reached tender: the trusts invited offers through a two-stage competitive flexible procedure under the Procurement Act 2023. Bids were due by 21 August 2026 at 14:00, and enquiries by 12 August 2026 at 16:00. The planned contract period is 1 March 2027 to 28 February 2030, with one further 12-month extension available to a maximum end date of 28 February 2031. The estimated value is £4,333,333.33 excluding VAT, or £5,200,000 including VAT. Stage 1 evaluates compliant bids and selects the top three for Stage 2 presentations; a preferred supplier recommendation follows. Award is planned by 30 September 2026. Evaluation weights are technical quality 55%, commercials 35% and social value 10%.

This opportunity suits software providers and specialist healthcare technology partners able to deliver a patient experience portal, hybrid mail and digital outpatient services as one integrated solution. Suppliers need strong programme management capability to lead implementation end to end, including process mapping, analysis, integration, optimisation, testing and aftercare. Experience integrating natively with Oracle’s electronic patient record environment is particularly relevant, alongside the ability to maintain existing patient-facing functionality while introducing digital letters, SMS reminders, forms and waiting-list validation. The requirement also favours suppliers able to provide ongoing support and continual service improvement, manage separate trust instances and work with NHS stakeholders. Small and medium-sized enterprises are identified as suitable participants. Social value delivery is part of the evaluation.

How relevant is this notice?

Notice Information

Notice Title

W230298 Patient Experience Portal (PEP)

Notice Description

Airedale NHS Foundation Trust (AFT) and Bradford Teaching Hospitals NHS Foundation Trust (BTH), together, the Contracting Authorities (hereafter the CAs) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual CA of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH's current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in October 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2027. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, integration, optimisation, testing, and aftercare. The implementation of any new solution by the end of February 2027 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, National Cancer Plan for England, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d45c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070821-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

48611000 - Database software package

64112000 - Postal services related to letters

72260000 - Software-related services

Notice Value(s)

Tender Value
£4,333,333 £1M-£10M
Lots Value
£4,333,333 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jul 20262 months ago
Submission Deadline
21 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2027 - 28 Feb 2030 3-4 years
Recurrence
2026-10-05

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Bradford Teaching Hospitals NHS Foundation Trust
Additional Buyers

Airedale NHS Foundation Trust

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD9 6RJ
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLE4 West Yorkshire
Local Authority
Bradford
Electoral Ward
Toller
Westminster Constituency
Bradford West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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