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Retail Telecommunications Maintenance Services Extension and Associated Renewal Works

TRANSPORT UK EAST MIDLANDS LIMITED

This public procurement record has 1 release in its history.

Award

31 Jul 2026 at 15:56

UK5 - Transparency Notice
Summary of the contracting process

The procurement process involves East Midlands Railway, under the buying organisation Transport UK East Midlands Limited, engaging in a direct award contract for Retail Telecommunications Maintenance Services and associated renewal works. This contract, titled "Retail Telecommunications Maintenance Services Extension and Associated Renewal Works," falls under the services category, with a special emphasis on telecommunications equipment, passenger information systems, and maintenance services. The procurement stage is at the award phase, dated 31st July 2026, with the contract period extending from 24th August 2026 to 23rd August 2027. The project is located across various stations within the East Midlands region of the United Kingdom, ensuring continuity of customer-facing systems while a longer-term competitive procurement is finalised. Hitachi Rail GTS UK Limited is the supplier due to their incumbent role, ensuring minimal disruption from a changeover in services during this necessary interim period.

This tender offers significant growth opportunities for businesses engaged in telecommunications maintenance, repairs, and related infrastructure upgrades. Companies specialising in the provision of customer information systems, public address systems, and telecommunications installations would find this contract particularly relevant. The direct award method, although limiting immediate competition, underscores the strategic importance of continuity in critical infrastructure services. As East Midlands Railway plans for a longer-term procurement, there are potential future opportunities for businesses that align with the upcoming competitive procurement strategy under CCS RM6347 Transport Technology. Businesses accustomed to operating within the utilities sector may find the industry's complexities and requirements align well with their expertise.

How relevant is this notice?

Notice Information

Notice Title

Retail Telecommunications Maintenance Services Extension and Associated Renewal Works

Notice Description

East Midlands Railway intends to directly award a time-limited contract to Hitachi Rail GTS UK Limited for the continued provision of Retail Telecommunications Maintenance Services and associated renewal works across the EMR network. The services support critical customer-facing systems including Customer Information Systems (CIS), Passenger Announcement (PA) systems, roaming microphones and associated telecommunications infrastructure. The contract will provide: Planned preventative maintenance Corrective and reactive maintenance 24/7 fault support and helpdesk services Asset management and reporting Replacement and renewal of identified CIS and PA assets Installation and commissioning of specified renewal works The contract also includes: Display renewals at 10 EMR stations PAPC replacements at 25 EMR stations Screen replacements at Newark Castle and Mansfield stations Burton station roaming microphone installation The proposed arrangement is limited to 12 months and is required to maintain continuity of service whilst EMR completes and mobilises a competitive procurement for a long-term replacement contract.

Procurement Information

Based on the legal advice East Midlands Railway intends to rely upon Schedule 5 of the Procurement Act 2023. Hitachi Rail GTS UK Limited is the incumbent supplier of Retail Telecommunications Maintenance Services and is responsible for maintaining critical customer information and passenger announcement systems across the EMR estate. The proposed arrangement represents a continuation of existing services and is strictly limited to the minimum period necessary to complete and mobilise an ongoing competitive procurement process being undertaken through CCS RM6347 Transport Technology. A change of supplier during this interim period would create significant operational and service continuity risks, including risks relating to the maintenance and support of customer information systems, public address systems and associated telecommunications assets. The proposed direct award is therefore necessary to ensure continuity of critical passenger information services whilst the competitive procurement is completed.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d949
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072908-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

50 - Repair and maintenance services

51 - Installation services (except software)

CPV Codes

32500000 - Telecommunications equipment and supplies

48813000 - Passenger information system

50000000 - Repair and maintenance services

51311000 - Installation services of radio equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£534,199 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Jul 20265 days ago
Contract Period
23 Aug 2026 - 23 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT UK EAST MIDLANDS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC4A 3AG
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

HITACHI RAIL GTS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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