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Theseus Platform for the management of Public Health Wales National Exercise Referrals Scheme (NERS)

Public Health Wales NHS Trust

This public procurement record has 2 releases in its history.

Award

20 Aug 2026 at 11:33

UK6 - Contract Award Notice
Award

12 Aug 2026 at 13:54

UK5 - Transparency Notice
Summary of the contracting process

Public Health Wales NHS Trust is procuring continuation and enhancement of the Theseus platform for the National Exercise Referral Scheme (NERS), with procurement support from NHS Wales Shared Services Partnership. This is a national exercise-referral management service configured for 22 local authorities in Wales. It supports referral, enrolment, consultations, exercise sessions, pathway reviews and pre- and post-delivery consultations across generic, back care, cancer, cardiac, falls prevention, lifestyle management, mental health, pregnancy, pulmonary, stroke and weight-management pathways. The service includes structured data-collection forms, more than 150 bilingual English and Welsh letter templates, SMS functionality, portal access and reporting. It is an IT service covering software, support and related integrations, delivered across Wales.

The procurement has been awarded following a direct award to Cyber Media for a single supplier arrangement based on technical reasons and continuity of the existing service. The award date was 20 August 2026. The awarded value is £623,578 excluding VAT, or £748,293.60 including VAT. The contract period is 21 September 2026 to 20 September 2029, with optional extensions potentially allowing the arrangement to continue until 19 September 2031. A contract signature milestone was scheduled for 3 September 2026, and the standstill period ended on 1 September 2026. The decision relied on the platform’s bespoke NERS configuration, existing system dependency, proprietary functionality, EMIS integration, operational continuity and established support model. The award covers one lot.

This procurement demonstrates demand for a specialist public-health case-management platform rather than a generic exercise or customer-management system. Credible competitors for a future requirement would need experience configuring end-to-end referral and service pathways, handling structured clinical or programme data, and supporting multiple local-authority users at national scale. Relevant technical capability includes integration with primary-care systems such as EMIS, business-intelligence data APIs, SMS, secure portal access and operational reporting. Suppliers would also need to manage bilingual English and Welsh communications, maintain extensive template libraries and provide reliable updates without disrupting established workflows. An established support, onboarding and training model, backed by service-level arrangements, would strengthen credibility. Experience in exercise referral, health improvement or similarly complex prevention pathways would be particularly relevant.

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Notice Information

Notice Title

Theseus Platform for the management of Public Health Wales National Exercise Referrals Scheme (NERS)

Notice Description

Notification of intent to direct award to chosen supplier. Public Health Wales is seeking to procure a continuation and enhancement of the existing NERS Exercise Referrals Management System, delivered via the Theseus platform provided by Cyber Media Solutions Ltd. The proposed contract continues use of an existing service following extensive investment to procure and develop in 2022.The system is configured for use by 22 Local Authorities in Wales and supports a wide range of NERS pathways, including generic, back care, cancer, cardiac, falls prevention, lifestyle management, mental health, pregnancy, pulmonary, stroke and weight management. Each pathway is supported through a custom episode structure covering the full client journey, from referral and enrolment through consultations, exercise sessions, pathway-specific reviews and pre- and post-delivery consultations. In addition to the structured data collection forms used throughout the pathway, the system also includes more than 150 bilingual letter templates in English and Welsh, helping to ensure consistent communication and administration across the national scheme.

Procurement Information

The Theseus platform is already configured specifically for the Welsh National Exercise Referral Scheme (NERS), including bespoke workflows, data capture requirements, and pathways tailored to the programme (e.g. cardiac, mental health, stroke, and weight management). In addition, the system includes integrated modules that are critical to service delivery, including: * EMIS (Optum) integration to enable GP referrals directly into the system * Data API integration with business intelligence systems * Referral pathways and forms configured for use across 22 Local Authorities in Wales * Existing SMS functionality, portal access, and reporting structures This level of configuration represents a highly bespoke solution aligned to current operational processes and national programme requirements. The procurement is proposed as a single supplier arrangement due to the following factors: * Existing system dependency and continuity: The Theseus platform is already embedded within NERS delivery, including established workflows, referral pathways, and data structures. Transitioning to an alternative system would require significant reconfiguration, service disruption, and potential data migration risks. * Specialist, proprietary platform: Theseus is a proprietary system owned and developed by Cyber Media Solutions Ltd, with no equivalent off-the-shelf alternative that replicates its current configuration, integrations (e.g. EMIS), and NERS-specific functionality without substantial redevelopment. * Integration with national primary care systems: The platform includes a specific EMIS integration module enabling GP referrals, with established contractual and technical arrangements. Replicating this integration with another supplier would involve additional third-party costs and implementation risk. * Operational and financial efficiencies: The proposal offers fixed pricing over a three-year period (with optional extensions), ensuring cost certainty and avoiding the additional implementation, transition, and training costs associated with a new supplier. * Existing support, training, and service model: The supplier provides an established support infrastructure, onboarding materials, SLA, and ongoing system updates, reducing risk and ensuring continuity of service delivery.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e2a2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079370-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£623,578 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Aug 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Aug 20262 weeks ago
Contract Period
21 Sep 2026 - 20 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Public Health Wales NHS Trust
Additional Buyers

NHS Wales Shared Services Partnership

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF10 4BZ
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Butetown
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

Cyber Media

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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