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Surveying & Claims Management Services

Metropolitan Housing Trust Ltd

This public procurement record has 1 release in its history.

Tender

13 Aug 2026 at 11:59

UK4 - Tender Notice
Summary of the contracting process

Metropolitan Housing Trust Ltd is procuring surveying and claims management services for insured and non-insured housing repairs. The work covers arranging appointments, managing cases and paying contractors, including payments to third-party contractors for non-insured repairs and handling claims with insurers for insured repairs. The requirement combines building surveying with insurance claims adjustment and management. Services will support the Trust’s repair and claims activity in London. The procurement is for services rather than construction works directly, but suppliers will need to coordinate contractors involved in repair cases. The scope is therefore suited to organisations providing property surveying, repair claims administration, contractor management or related insurance claims services.

The procurement has reached the tender stage: the buyer invited offers through an open procedure. Suppliers could submit electronic offers in English through the Delta eSourcing portal. The deadline for enquiries was 11 September 2026 at 23:59, and the deadline for offers was 16 September 2026 at 12:00. The estimated value is £6.4 million, or £7.68 million gross. The contract is intended to run from 1 November 2026 to 31 October 2029, with a possible one-year extension by mutual agreement, allowing it to run until 31 October 2030. The planned award decision date is 16 October 2026. Quality and delivery account for 60% of evaluation and price for 40%.

This opportunity suits small and medium-sized enterprises as well as larger specialist providers. It is commercially relevant to firms that can deliver both building surveying and insurance claims adjustment services, or manage these capabilities through a suitable delivery model. Strong candidates will be able to assess and administer repair-related claims, distinguish insured from non-insured cases, arrange appointments, manage case progression and payments, and coordinate third-party repair contractors. Suppliers should also be able to work with insurers on covered claims while overseeing contractor activity for other repairs. The evaluation gives greater weight to quality and delivery than price, so demonstrable operational capability, reliable case management and effective contractor coordination are central to competing.

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Notice Information

Notice Title

Surveying & Claims Management Services

Notice Description

Surveying and Claims Management services for insured and non-insured repairs including appointment, management and payment of contractors. The estimated contract value can be broken down approximately as follows and is based on : 1. 20% claims management fees and actual spend under this procurement. Fees can vary dependent on volume and value of claims. 2. 80% is insured amounts claimed from the insurer for claims that are covered by insurance and contractor payments for non-insured claims which go to third party contractors Case volumes and estimated contract value is based on current case volumes and spend. This can vary over the contract term as noted in tender documents. Estimated gross historic costs (estimated contract value) relate to 2022-2026. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Insurance-claims-adjustment-services./274UM7R4Q6 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/274UM7R4Q6

Lot Information

Lot 1

Renewal: One year extension by mutual agreement between the parties

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e37c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077186-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

71 - Architectural, construction, engineering and inspection services

CPV Codes

66518300 - Insurance claims adjustment services

71315300 - Building surveying services

Notice Value(s)

Tender Value
£6,400,000 £1M-£10M
Lots Value
£6,400,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20261 weeks ago
Submission Deadline
16 Sep 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2026 - 31 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Metropolitan Housing Trust Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N14 6PW
Postcode Area
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI54 Enfield
Delivery Location
Not specified
Local Authority
Enfield
Electoral Ward
Southgate
Westminster Constituency
Southgate and Wood Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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