Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

ARC Alarm Monitoring Software and Support

Newcastle City Council

This public procurement record has 1 release in its history.

Award

14 Aug 2026 at 12:38

UK7 - Contract Details Notice
Summary of the contracting process

Newcastle City Council procured an alarm monitoring software solution and associated support for the Council’s Alarm Receiving Centre (ARC). The requirement covers alarm systems, security software and IT services, including software support and related technical assistance. The work is for the Council’s operational needs in Newcastle upon Tyne. This is a services procurement focused on providing and supporting software used to monitor alarms, rather than the supply of general alarm hardware alone. Suppliers with experience delivering dependable alarm-monitoring platforms, integrating security systems and supporting operational control-room environments would be relevant to this type of requirement. The requirement is specific to the Council’s ARC and its stated operational requirements.

The procurement has been completed and awarded through a direct, below-threshold procedure without competition. The contract was awarded to Monitor Computer Systems Limited on 1 August 2026. The active contract was signed on the same date and runs from 1 August 2026 to 31 July 2028. Its value is £40,500 excluding VAT, or £48,600 including VAT. The procurement comprised one lot covering the complete alarm monitoring software and support requirement. The selected supplier is a Belfast-based small or medium-sized enterprise. The award concerns services covering alarm systems, security software and IT support. The published outcome records an active contract, rather than an uncompleted tender or cancelled award.

For suppliers that did not win this procurement, the award demonstrates a council requirement for a dedicated alarm-monitoring software platform and ongoing support for an Alarm Receiving Centre. A credible competitor for similar work would need to show that its software can meet detailed operational requirements in a live security-monitoring environment, with reliable alarm-system functionality and appropriate security controls. Relevant capability would include software implementation, systems integration, technical support, maintenance and the ability to keep an ARC service dependable over the contract lifecycle. The award also shows that a smaller specialist supplier can serve this type of public-sector requirement. Businesses should position evidence around comparable alarm-monitoring deployments, software support performance and understanding of council operational needs.

How relevant is this notice?

Notice Information

Notice Title

ARC Alarm Monitoring Software and Support

Notice Description

Newcastle City Council requries an alarm monitoring software solution that meets the specific operational requirements of the Council's Alarm Receiving Centre (ARC). Future opportunities will be advertised via the Central Digital Platform and Open Portal: https://www.open-uk.org/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e49c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077660-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

35121700 - Alarm systems

48730000 - Security software package

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£40,500 Under £100K

Notice Dates

Publication Date
14 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Aug 20263 weeks ago
Contract Period
1 Aug 2026 - 31 Jul 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Newcastle City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 8QH
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

MONITOR COMPUTER SYSTEMS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...