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Provision of Claims Handling and Related Services

DFT OPERATOR LIMITED

This public procurement record has 1 release in its history.

Award

17 Aug 2026 at 13:14

Award Notice
Summary of the contracting process

DFT Operator Limited procured a comprehensive, fully managed claims-handling service for itself and its rail subsidiaries. The work covers investigation of employers’ liability and public liability claims and recoveries against the DFTO Group valued below £100,000, estimation of liability, settlement negotiations, and payment or recovery of settled claims. The arrangement can be used by London North Eastern Railway, Northern Trains, SE Trains, South Western Railway, TransPennine Trains, c2c, Great Western Railway, CrossCountry Rail, Railway West Coast, GA Trains, Chiltern Rail, WM Trains, Midlands East Trains and Thameslink Southern Great Northern. Delivery covers locations across England, including London, the South East, South West, East, East Midlands, West Midlands, North West, North East and Yorkshire and the Humber. This is a financial and insurance service.

The procurement is complete and was awarded through a further competition under the CCS Insurance & Related Services 4 framework, Lot 2 for claims handling and related services. It used a limited procedure without a prior open call; two bids were recorded. Gallagher Bassett International Ltd received the active award. The contract value is £1,280,000, and the contract was signed on 1 July 2026. The requirement was evaluated on technical quality weighted at 60% and price weighted at 40%. The procurement contained one lot, although that lot is recorded as cancelled while the associated award remains active. The agreement has no stated options. The service concerns claims and recoveries against the DFTO Group below £100,000, rather than claims at or above that threshold.

This opportunity indicates demand from a transport operator and a group of rail businesses for outsourced handling of employers’ liability and public liability claims. A credible competing supplier would need to investigate claims and recoveries below £100,000 across a geographically broad rail operation, assess liability consistently, negotiate settlements and manage settlement payments and recoveries. The requirement favours organisations with established claims-management capability, strong technical case-handling processes, experience dealing with liability claims and recoveries, and the operational capacity to provide a comprehensive managed service across multiple railway companies. Experience working with framework-based public-sector or transport-sector buyers would also be relevant, since the selected route was a further competition under an insurance and related services framework.

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Notice Information

Notice Title

Provision of Claims Handling and Related Services

Notice Description

Provision of claims handling and related services for DfT Operator Limited (DFTO) and subsidiaries. The successful supplier will be responsible for providing a comprehensive and fully managed claims handling service. This will include: * Investigating all EL/PL claims and recoveries against DFTO Group under PS100k; * Providing an estimation of liability; * Negotiations to reach settlement; * Settlement of claims and recoveries. This Agreement has been procured and placed by the Buyer, DFTO, and is available for use by DFTO and subsidiaries as listed below: * London North Eastern Railway Limited * Northern Trains Limited * SE Trains Limited * South Western Railway Limited * TransPennine Trains Limited * C2C Railway Limited * Greater Western Railway Ltd * Cross country Rail Ltd * Railway West Coast Ltd * GA Trains Limited * Chiltern Rail Ltd * WM Trains Ltd * Midlands East Trains Ltd * Thameslink Southern Great Northern Ltd

Lot Information

Lot 1

This contract was awarded following a further competition under CCS Framework RM6323 Insurance & Related Services 4, Lot 2: Claims Handling and Related Services. DFTO issued an expression of interest to all framework suppliers, setting out the scope of the requirement, and subsequently invited all suppliers on the framework to participate in the tender process.

Procurement Information

This contract was awarded following a further competition under CCS Framework RM6323 Insurance & Related Services 4, Lot 2: Claims Handling and Related Services. DFTO issued an expression of interest to all framework suppliers, setting out the scope of the requirement, and subsequently invited all suppliers on the framework to participate in the tender process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e5a2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078123-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,280,000 £1M-£10M

Notice Dates

Publication Date
17 Aug 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jul 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DFT OPERATOR LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8SW
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

Gallagher Bassett International Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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