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TWBC - Payment Kiosk

Tunbridge Wells Borough Council

This public procurement record has 1 release in its history.

Tender

20 Aug 2026 at 12:09

UK4 - Tender Notice
Summary of the contracting process

Tunbridge Wells Borough Council is procuring a cash and card payment kiosk for the Amelia Scott building in Tunbridge Wells, a shared customer service and cultural space. The requirement covers the kiosk’s design, build and installation, together with payment-processing functionality and the software needed to support point-of-sale transactions. The solution is intended to enable customers to make payments using cash and cards at the council’s premises. Suppliers of payment kiosks, automatic cash-dispensing equipment, point-of-sale software or transaction-processing systems may be relevant, particularly where they can provide an integrated physical and software solution. The work will be delivered at the Amelia Scott building in Tunbridge Wells. The opportunity is categorised as goods and is suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The procurement reached tender: the council invited offers through a below-threshold open competition. Clarification questions had to be submitted by 12:00 on 25 September 2026, and completed tenders by 12:00 on 2 October 2026. Electronic submission was allowed. The procurement has one lot, with an estimated gross value recorded as £0. The contract period is 2 November 2026 to 31 January 2030, with a maximum extent date of 30 January 2033. The kiosk must be installed by the end of January 2027. The initial arrangement covers design, build and installation followed by a fixed-cost maintenance and support package for three years, with three possible one-year extensions after that period, subject to commercial review. Tenders are evaluated on cost at 40% and quality at 60%.

This opportunity suits suppliers able to deliver a complete payment-kiosk solution rather than a standalone item. Relevant capability includes designing and building a customer-facing kiosk, integrating cash and card payment functions, and supplying reliable point-of-sale and transaction-processing software. The successful supplier will need to install the kiosk at a public-facing customer service and cultural venue, then provide fixed-cost maintenance and support throughout the initial three-year period. Experience of maintaining payment equipment and software in operational premises would therefore be useful. The requirement may suit SMEs and voluntary, community or social enterprises, and could be relevant to specialist kiosk manufacturers, payment technology providers, systems integrators and suppliers offering combined hardware, software, installation and support services.

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Notice Information

Notice Title

TWBC - Payment Kiosk

Notice Description

Tunbridge Wells Borough Council (TWBC) is looking to procure a cash and card payment kiosk. The solution will be sited in our Amelia Scott building which is a shared customer service and cultural space. Indicative Dates & Timeline for Procurement Tender release: Thursday 20th August 2026 Deadline for clarifications: 12:00pm Friday 25th September 2026 Deadline for submission of completed tenders: 12:00pm Friday 2nd October 2026 Evaluation: w/c Monday 5th October 2026 Appointment of contractor: w/c Monday 19th October 2026 For more information about this opportunity, please visit the eSourcing portal at: https://www.kentbusinessportal.org.uk/tenders/UK-UK-Tunbridge-Wells:-Automatic-cash-dispensers./2D9RE6DY78 To respond to this opportunity, please click here: https://www.kentbusinessportal.org.uk/respond/2D9RE6DY78

Lot Information

Lot 1

Renewal: The initial contract will be for design, build and installation of the kiosk, with a fixed cost maintenance and support package for a period of 3 years. The new kiosk will need to be installed by the end of January 2027. After the initial 3-year maintenance period, there will be the option for 3 annual extensions - subject to commercial review (3+1+1+1).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06e87a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079402-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

48 - Software package and information systems

CPV Codes

30123200 - Automatic cash dispensers

48110000 - Point of sale (POS) software package

48217000 - Transaction-processing software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Aug 20266 days ago
Submission Deadline
2 Oct 20262 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Nov 2026 - 31 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tunbridge Wells Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TUNBRIDGE WELLS
Postcode
TN1 1RS
Postcode Area
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
TLJ46 West Kent
Local Authority
Tunbridge Wells
Electoral Ward
Park
Westminster Constituency
Tunbridge Wells

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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