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Teams Cloud Telephony service

University of Sunderland

This public procurement record has 1 release in its history.

Award

02 Sep 2026 at 12:09

Award Notice
Summary of the contracting process

The University of Sunderland procured a Teams Cloud Telephony service, described as telephone and data transmission services, with associated software and information systems. The requirement was to renew its existing Teams cloud telephony service from Amillan for a further five years. The service supports the university’s communications needs and is delivered for the University of Sunderland in Sunderland, United Kingdom. The procurement is for services rather than goods or construction works. The requirement sits within unified communications and digital communication services, covering cloud-based telephony delivered through Microsoft Teams. It was intended for the university as the public-sector buyer, with the supplier providing the ongoing service and associated technology needed to operate the telephony environment.

This procurement has reached the award stage. The University of Sunderland used a limited procedure with an award without prior publication of a call for competition, making a direct award to Amillan Limited through Crown Commercial Service’s Network Services 3 framework, Lot 4b for Digital Communication Services (Unified Communications). The award is active and records Amillan Limited as the selected supplier. The contract value is £225,566.25. The contract was signed on 1 June 2026 and is active. One bid was recorded. The award basis was price. The procurement record also marks its single lot as cancelled, while the associated award and contract remain recorded as active. The service was described as a five-year renewal.

This outcome indicates established demand from the University of Sunderland for managed Teams cloud telephony and unified communications services. A credible future competitor would need practical expertise in Microsoft Teams telephony, cloud voice services, software-based communications and integration with an organisation’s existing communications environment. Experience of supporting a university or similarly complex public-sector organisation would help demonstrate the ability to maintain reliable service for multiple users and departments. The requirement was handled through the Network Services 3 framework, so suppliers targeting this buyer should understand the relevant Crown Commercial Service route and its requirements for digital communication services. The selected provider was an SME, indicating that the work can be delivered by a suitably capable specialist rather than only by a very large telecommunications provider.

How relevant is this notice?

Notice Information

Notice Title

Teams Cloud Telephony service

Notice Description

Renewal of Teams Cloud Telephony service from Amillan for a further 5 years

Lot Information

Lot 1

Renewal of Teams Cloud Telephony service from Amillan for a further 5 years via Network Services 3 (NS3) from Crown Commercial Service (CCS) Ref RM 6116. Lot 4b - Digital Communication Services (Unified Communications) under PCR 2015

Procurement Information

Direct award to Amillan under Network Services 3 (NS3) from Crown Commercial Service (CCS) Ref RM 6116. Lot 4b - Digital Communication Services (Unified Communications) under PCR 2015

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f04a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083015-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

CPV Codes

48000000 - Software package and information systems

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£225,566 £100K-£500K

Notice Dates

Publication Date
2 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University of Sunderland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUNDERLAND
Postcode
SR1 3SD
Postcode Area
Sunderland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
TLC23 Sunderland
Local Authority
Sunderland
Electoral Ward
Millfield
Westminster Constituency
Sunderland Central

Supplier Information

Number of Suppliers
1
Supplier Name

Amillan Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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