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UREGNI - Customer Care Register Project Manager

Utility Regulator

This public procurement record has 1 release in its history.

Tender

04 Sep 2026 at 14:04

UK4 - Tender Notice
Summary of the contracting process

The Utility Regulator, with procurement managed by CPD – Supplies & Services Division, is seeking a supplier to develop, implement and manage the project plan for Phase 1 of Northern Ireland’s Customer Care Register project. The work covers a joint electricity and gas register, known as the energy CCR, with two tiers: a medical tier for people reliant on electricity for healthcare needs or living with a terminal illness, and a needs-based tier. During Phase 1, the water CCR will remain a single-tier register and will not introduce needs-based recording. This is a professional services requirement combining project management, energy and related services, energy-efficiency consultancy, research and development consultancy, and development consultancy. Delivery is in Northern Ireland.

The process has reached tender: the buyer invited offers through an open procedure. Questions had to be submitted by 25 September 2026 at 15:00, and tenders were due electronically by 5 October 2026 at 15:00 through eTendersNI; paper submissions were not accepted. The contract is planned to run from 31 October 2026 to 30 October 2028, with an option for a six-month extension, subject to review and satisfactory performance. Its estimated value is £185,000 excluding VAT, or £222,000 including VAT, including potential extensions and optional services. The single lot is evaluated on key personnel experience at 50%, proposed methodology at 40%, and contract management and contingency at 10%. The award decision was due by 30 October 2026.

This opportunity suits project management and consultancy suppliers able to lead the design, implementation and management of a complex public-service register spanning electricity and gas, while understanding the continuing water-register arrangements. Strong bidders will be able to provide experienced key personnel, develop a credible and deliverable project methodology, and manage dependencies, risks, contingencies and stakeholder requirements through implementation. Relevant capability may include energy-sector knowledge, customer care or vulnerability-register design, service development, research and consultancy, and coordinating work across utility stakeholders. The evaluation gives most weight to the experience of the proposed personnel, so suppliers should be able to demonstrate closely relevant expertise rather than relying only on general corporate credentials. The requirement is identified as suitable for small and medium-sized enterprises.

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Notice Information

Notice Title

UREGNI - Customer Care Register Project Manager

Notice Description

The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the 'energy CCR'). The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier. The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase. Further details on requirements are outlined in the Specification document.

Lot Information

Lot 1

Renewal: Following the initial contract period there is an option to extend for a period of six months. . Optional extension periods will be subject to review and satisfactory performance assessment by the Contracting Authority

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f253
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083921-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

09 - Petroleum products, fuel, electricity and other sources of energy

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

90 - Sewage, refuse, cleaning and environmental services

CPV Codes

09300000 - Electricity, heating, solar and nuclear energy

71314000 - Energy and related services

71314200 - Energy-management services

71314300 - Energy-efficiency consultancy services

72224000 - Project management consultancy services

73000000 - Research and development services and related consultancy services

73100000 - Research and experimental development services

73200000 - Research and development consultancy services

73210000 - Research consultancy services

73220000 - Development consultancy services

79210000 - Accounting and auditing services

90713000 - Environmental issues consultancy services

Notice Value(s)

Tender Value
£185,000 £100K-£500K
Lots Value
£185,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
5 Oct 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Oct 2026 - 30 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Utility Regulator
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT2 7AQ
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN Northern Ireland
Local Authority
Belfast
Electoral Ward
Central
Westminster Constituency
Belfast South and Mid Down

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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