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Digital Warden Call Equipment and Solutions

Your Housing Group

This public procurement record has 1 release in its history.

Planning

10 Sep 2026 at 11:33

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Your Housing Group Limited is exploring digital warden call equipment and associated solutions for its housing schemes and property types. The requirement is expected to cover communications infrastructure, alarm systems, and related installation, maintenance and support services. Its existing warden call systems are mainly analogue, and a short-term arrangement is in place to keep them operating after the 2027 digital switchover. The longer-term aim is to understand digital alternatives, their suitability across the organisation’s properties, the investment required and the service that could be provided to residents and customers. Delivery is expected across the organisation’s schemes and properties in England. This is a goods-led requirement with associated services, relevant to suppliers of social-housing telecare, warden call, alarm and communications systems.

This procurement is at the preliminary market engagement and planning stage, not a call for competition. Your Housing Group expects to gather market information through a supplier questionnaire and meetings, to inform its future requirements, solution options, investment costs and service model. Suppliers are invited to request access to the questionnaire and return responses by 12 noon on 9 October 2026. Meetings with five previously identified suppliers are planned for October 2026, with further meetings potentially selected from questionnaire responses. The buyer’s current expectation is for a contract from 1 April 2028 to 31 March 2032, with renewal or extension possible to 31 March 2034. One lot is planned, and the requirement is identified as suitable for SMEs. The future procurement procedure and evaluation method have not yet been settled.

The engagement is relevant to suppliers able to design, supply, integrate and support digital warden call and alarm solutions for housing schemes and varied property types. Strong candidates are likely to have experience replacing or upgrading analogue systems, planning around digital switchover, and providing dependable communications, monitoring, maintenance and customer support. The buyer says that relevant prior experience, core capability and value for money may influence which additional suppliers are invited to meetings when responses are numerous. Suppliers already working in this market can use the engagement to explain different technical approaches, service models, implementation requirements and whole-life considerations. Small and medium-sized businesses are specifically identified as suitable for the planned requirement. Participation in the engagement is voluntary and will not, by itself, prevent participation in a later tender.

How relevant is this notice?

Notice Information

Notice Title

Digital Warden Call Equipment and Solutions

Notice Description

YHG is conducting Preliminary Market Engagement (PME) to understand more about the market for Digital Warden Call Equipment and Solutions. The PME includes a questionnaire for suppliers to complete and return and a series of meetings with identified suppliers. YHG's existing warden call systems are predominantly analogue and a short term solution has already been put in place to ensure they continue to work following digital switchover in 2027. YHG is interested in understanding its longer term options for digital warden call solutions across its range of schemes and property types. This PME is being used to better understand the range of solutions available, suitability for YHG, potential costs of investment and future service offering to our customers. PLEASE NOTE THIS IS NOT A CALL FOR COMPETITION.

Planning Information

The PME process will be as follows. YHG is publishing a questionnaire seeking responses from potential suppliers. This contains more information about YHG's current background and requirements. Suppliers are invited to provide responses to the questionnaire by the deadline of 12 noon Friday 9th October 2026. Suppliers can request access to the questionnaire by emailing Jen Hartshorn - Head of Procurement (jen.hartshorn@yourhousinggroup.co.uk) and they will be invited via MyTenders which is YHG's eSourcing platform. Suppliers can register with MyTenders for free (www.mytenders.co.uk) and we advise this is done in advance of requesting access to the questionnaire. YHG is also inviting 5 suppliers already identified to a series of meetings in October 2026. Those suppliers have been selected as they have already provided or provide these services to YHG previously. The suppliers are: Appello, Tunstall, Tynetec, Chubb, Alert-a-Call. YHG will consider inviting and holding more meetings with other suppliers based on the responses provided to the PME questionnaire. While YHG intends to engage with a broad range of suppliers, due to resource limits, YHG may reduce the number of meetings it holds with suppliers. Where YHG receives a high volume of responses and a reduction is necessary, we will select participants based on relevant prior experience, core capability and value for money, as demonstrated in the initial response to the questionnaire within the PME pack. The format of the meeting will be to discuss the details of the PME pack, with the suppliers invited to present their responses to the Questionnaire in person. Records will be kept of the PME meetings for transparency. Involvement in this preliminary market engagement exercise will not preclude a supplier from participating in any future tender process (subject to ensuring that the preliminary market engagement has not put the participant at an unavoidable unfair advantage). Likewise, it is not a requirement to participate in this preliminary market engagement and suppliers which do not participate will not be precluded from participating in any future tender process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f68f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085780-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

35 - Security, fire-fighting, police and defence equipment

50 - Repair and maintenance services

CPV Codes

32571000 - Communications infrastructure

35121700 - Alarm systems

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2028 - 31 Mar 2032 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Your Housing Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA3 7QH
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
TLD North West (England), TLE3 South Yorkshire, TLG2 Shropshire and Staffordshire
Local Authority
Warrington
Electoral Ward
Birchwood
Westminster Constituency
Warrington North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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