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Provision of a Managing Agent Service to Manage, Supply, Deliver, Install and Commission Air Source Heat Pumps

ENERGIA GROUP NI HOLDINGS LIMITED

This public procurement record has 1 release in its history.

Tender

14 Sep 2026 at 14:15

UK4 - Tender Notice
Summary of the contracting process

Energia Group NI Holdings Limited, trading through the PowerNI brand, is seeking one managing agent to deliver a residential air-source heat pump solution. The supplier will assess homes for suitability, calculate heat loss, supply and deliver equipment, manage loft access and full electrical works, install and commission systems, and provide customer support, reporting and follow-up reviews. The service also covers health and safety, building control and Energy Performance Certificates. Customer education is central: households must understand running costs and how to operate their heat pump. Energia may also require the future design, supply, delivery and installation of solar photovoltaic panels, inverters and battery storage. The work concerns residential customers in the United Kingdom, with the buyer based in Belfast.

The process reached tender: Energia invited offers through an open procedure for utilities. It is one lot, with responses submitted electronically through Energia’s portal after suppliers request access, sign a non-disclosure agreement and confirm their intention to participate. Enquiries had to be submitted by 9 October 2026 at 12:00, and tenders by 16 October 2026 at 12:00. The award decision was due by 26 October 2026. The estimated value is £640,000 excluding VAT, or £800,000 including VAT. The initial contract period is 1 April 2027 to 31 March 2028, with an option to extend by a further 12 months and a further 12-month customer-support service, potentially running until 31 March 2030. Evaluation covers cost, specification compliance, service deliverables, customer engagement, sustainability and IT security, with economic and technical selection requirements set out in the tender documents.

This opportunity suits an integrated heating or energy-services supplier able to manage the complete customer journey, from residential surveys and heat-loss assessment through equipment supply, installation, commissioning, support and review. Bidders need practical capability in electrical works, loft access, health and safety management, building control and Energy Performance Certificates, alongside the ability to explain heat-pump operation and running costs clearly to householders. Strong customer-engagement, service-management, sustainability and IT-security capability will matter because these are explicit quality considerations. The optional solar PV and battery element also favours suppliers able to design and deliver complementary renewable-energy systems, or to coordinate those services effectively. The economic and technical requirements are defined in the tender documents, and the contract is intended for a single supplier with capacity to provide ongoing customer support.

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Notice Information

Notice Title

Provision of a Managing Agent Service to Manage, Supply, Deliver, Install and Commission Air Source Heat Pumps

Notice Description

PowerNI, a brand of Energia Group wish to appoint a Managing Agent (Supplier) to provide an air source heat pump solution including assessment, supply, install, support, report and review follow up with residential Customers. It is essential that the Managing Agent educates Customers to ensure they fully understand the costs associated with the running of the heat pump, how to operate the Heat Pump system and that their homes are assessed for suitability. The scope of this Contract includes the installation process including e.g. full assessment including heat loss, accessing the Customer's loft, full electrical works, managing health and safety requirements, building control and Energy Performance Certificates. Optional Future Requirement - Solar PV Panels and Battery Systems. The Contract may include an optional provision for the future procurement of solar photovoltaic (PV) panels, inverters and battery storage systems for residential customers. This may encompass the design, supply, delivery and installation of solar PV and battery systems, at Power NI's discretion, should a business need or market-driven requirement arise during the Contract term. It is Energia's intention to award the Contract to one (1) Supplier.

Lot Information

Lot 1

Renewal: The initial contract term will be for a period of 1 year, with an option to extend the contract by a further 1 x 12 months subject to annual review. A further 12 months follow up service will be required as part of the ongoing Customer support. Extending the contract will be at Energia's discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f93d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086908-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

09 - Petroleum products, fuel, electricity and other sources of energy

42 - Industrial machinery

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

09331000 - Solar panels

42511000 - Heat-exchange units and machinery for liquefying air or other gases

79342300 - Customer services

Notice Value(s)

Tender Value
£640,000 £500K-£1M
Lots Value
£640,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Sep 2026Yesterday
Submission Deadline
16 Oct 20261 months to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ENERGIA GROUP NI HOLDINGS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT9 5NF
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN Northern Ireland
Local Authority
Belfast
Electoral Ward
Upper Malone
Westminster Constituency
Belfast South and Mid Down

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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