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Qmatic Queue Management and Customer Journey Software

London Borough of Haringey

This public procurement record has 1 release in its history.

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16 Sep 2026 at 10:23

UK7 - Contract Details Notice
Summary of the contracting process

The London Borough of Haringey procured Qmatic queue management and customer journey software as a service. The system supports face-to-face customer services by managing demand across council receptions and service centres, helping residents to be served fairly and in a structured way. The requirement covers software packages, information systems and related information technology services. Delivery is for the council’s operations in the United Kingdom. This is a business-critical customer-service platform rather than a general software supply: relevant providers are those able to support queue management and customer journey functions in public-facing reception and service-centre environments.

The procurement has been awarded and the tender is complete. Haringey used a direct award below the threshold without competition. Renovotec Limited was selected for the single lot. The award is active and the contract was signed on 7 September 2026. It runs from 7 September 2026 to 31 August 2027. The contract value is £15,086 excluding VAT, or £18,032.20 including VAT. The requirement was evaluated through the direct-award route rather than a competitive tender, and the published outcome identifies Renovotec Limited as the appointed supplier for the Qmatic queue management and customer journey software and associated IT services.

This procurement indicates a defined need within Haringey for dependable queue management and customer journey technology supporting face-to-face public services. A credible future competitor would need practical expertise in Qmatic or comparable queue-management platforms, including software configuration, implementation, maintenance and user support for council receptions and service centres. The requirement is business-critical, so suppliers should be able to demonstrate reliable operation, controlled handling of customer demand and continuity of service in public-facing settings. The appointed supplier is an SME, showing that delivery at this scale can be undertaken by a focused specialist rather than only by a large systems integrator. Relevant software providers and IT service firms should monitor this buyer’s need for the same capability.

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Notice Information

Notice Title

Qmatic Queue Management and Customer Journey Software

Notice Description

For the provision of Qmatic Queue Management and Customer Journey Software. Qmatic is a business-critical system that underpins the delivery of face-to-face customer services. It enables the council to safely and efficiently manage customer demand across reception and service centres, ensuring residents are served fairly and in a structured manner

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06fad5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087625-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£15,086 Under £100K

Notice Dates

Publication Date
16 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Sep 2026 - 31 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Haringey
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N22 7TR
Postcode Area
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Haringey
Electoral Ward
Woodside
Westminster Constituency
Southgate and Wood Green

Supplier Information

Number of Suppliers
1
Supplier Name

Renovotec Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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