Notice Information
Notice Title
Disrepair Works & Case Management Managed Service (DMS)
Notice Description
The London Borough of Lewisham is seeking a consultant-led provider, or a consortium led by a professional services consultant, to manage a Disrepair Works & Case Management, Managed Service (DMS). The Council has duties as a social landlord under the Defective Premises Act 1972, section 11 of the Landlord and Tenant Act 1985, the Homes (Fitness for Human Habitation) Act 2018, the Housing Health and Safety Rating System (HHSRS) and Awaab's Law. In June 2025 the Council had just over 1,000 open housing disrepair claims, with approx. 35 new claims per month. Total HRA disrepair-related spend in 2025/26 was circa PS8.5m, including legal fees, tenant compensation and works. Following an options appraisal, Mayor & Cabinet approved the procurement of a DMS as the fastest route to clearing the backlog. The 'enhanced in-house' option was subsequently tested and has stabilised the position (open claims in the 800-850 range since April 2026), but a sizeable backlog remains. The Council is engaging the market to gauge supplier capacity, experience and innovation ahead of formal tendering for a DMS supplier.
Planning Information
Interested suppliers should read the Market Engagement Brief document for a detailed overview of the project requirements and engagement process. The Council is seeking expressions of interest from consultant-led providers, or consortia led by a professional services consultant. Contractor-led bids will not be considered and will not be invited to participate in the 1:1 market engagement sessions. Suppliers wishing to express their interest in the 1:1 market engagement sessions should respond to the below questions based on prior experience: a) Evidence of your current turnover - this must exceed two times the contract value to be considered. b) Have you successfully delivered a disrepair managed service for other UK registered housing providers, encompassing surveying and diagnosis, case management, resident liaison, specification production, works contract management and liaison with the client's legal service? c) Please provide details of at least one such contract (preferably two) within the last five years where you have handled case volumes of 100 or more per annum and met the criteria as set out in question b (maximum 500 words) The responses to the above questions will be assessed and those suppliers deemed to be of the relevant size and experience will be invited to follow-up 1:1 sessions. The online 1:1 sessions will be arranged via the messaging function in the e-tendering portal and are anticipated to be held between 7th and 9th October 2026. Please visit the London Tenders portal to view the Market Engagement Brief www.londontenders.org NOTE: Engagement with these activities is optional and does not provide suppliers with an advantage in any future related procurement. Engagement also does not constitute an intention to tender for any future related procurement.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-06fb00
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/087703-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
50 - Repair and maintenance services
71 - Architectural, construction, engineering and inspection services
-
- CPV Codes
45453100 - Refurbishment work
50000000 - Repair and maintenance services
71315300 - Building surveying services
71541000 - Construction project management services
Notice Value(s)
- Tender Value
- £3,800,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Sep 20265 days ago
- Submission Deadline
- Not specified
- Future Notice Date
- 26 Oct 20262 months to go
- Award Date
- Not specified
- Contract Period
- 31 May 2027 - 31 May 2029 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- London Borough of Lewisham
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CATFORD
- Postcode
- SE6 4RU
- Postcode Area
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- TLI44 Lewisham and Southwark
-
- Local Authority
- Lewisham
- Electoral Ward
- Rushey Green
- Westminster Constituency
- Lewisham East
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/087703-2026
16th September 2026 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.