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Support and Maintenance of AV Equipment

Historic Environment Scotland

This public procurement record has 1 release in its history.

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16 Sep 2026 at 14:07

Award Notice
Summary of the contracting process

Historic Environment Scotland procured support and maintenance services for specialist audio-visual equipment at the Engine Shed in Stirling. The requirement covers the auditorium’s AV system and the bespoke software application developed specifically to operate it. Services include two preventative maintenance visits each year, emergency call-outs, return-to-manufacturer authorisation administration and access to a global helpdesk. The procurement is classified as repair, maintenance and associated services for audio-visual equipment (CPV 50300000). The buyer is Historic Environment Scotland, a national agency responsible for heritage, conservation and the built environment. The work is centred on the Engine Shed site in Stirling, with the requirement relating to the installed AV equipment, its supporting systems and associated software rather than general IT or routine building maintenance.

This procurement has been awarded and the tender is complete. Historic Environment Scotland used a limited procedure without prior publication of a call for competition, relying on the absence of competition for technical reasons: the equipment is specialist legacy equipment and the original installer is the only supplier able to provide the required support, maintenance and bespoke software expertise. The sole lot was awarded to Electrosonic Ltd. The contract was signed on 16 September 2026 for £37,000. Its duration is 24 months, with an option to extend by a further 12 months. The authority may also request additional deliveries for partial replacement, extensions or installations. The procurement is covered by the Government Procurement Agreement.

This requirement indicates a need for suppliers able to support installed, specialist AV systems in a public auditorium, including legacy equipment and bespoke control software. A credible competitor for a future requirement would need demonstrable technical knowledge of the relevant equipment, the ability to diagnose and resolve faults through emergency call-outs, and capacity to carry out planned preventative maintenance reliably. Experience managing return-to-manufacturer authorisations and providing structured helpdesk support would also be important. The buyer’s stated rationale shows that system-specific knowledge, including familiarity with the original installation and its software, was decisive in selecting the incumbent supplier. Businesses with comparable installation, integration and lifecycle-support experience would be better placed than general IT maintenance providers when this buyer next requires equivalent technical support.

How relevant is this notice?

Notice Information

Notice Title

Support and Maintenance of AV Equipment

Notice Description

This Voluntary Ex-Ante Transparency (VEAT) Notice relates to the intended procurement of support and maintenance services for audio-visual (AV) equipment. The contract duration is to be for 24 months with the option to extend for a further 12 months.

Lot Information

Lot 1

Support and Maintenance of AV Equipment at the Engine Shed in Stirling. The scope of the support contract will include: - Biannual preventative maintenance visits - Emergency callout service - RMA administration - Global helpdesk service

Options: The Contracting Authority reserves the right to request additional deliveries by the Successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at it's sole discretion exercise this option.

Procurement Information

HES intends to award to the Supplier on the basis that competition is absent for technical reasons. The equipment in question is specialist legacy equipment. Given the nature of the services described in II.2.4 of this notice, the necessary support and maintenance, along with the bespoke software application developed specifically to operate the auditorium, can only be provided by the Supplier who originally installed the system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06fb36
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087797-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£37,000 Under £100K

Notice Dates

Publication Date
16 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Historic Environment Scotland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH9 1SH
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM77 Perth and Kinross, and Stirling
Local Authority
City of Edinburgh
Electoral Ward
Southside/Newington
Westminster Constituency
Edinburgh South

Supplier Information

Number of Suppliers
1
Supplier Name

Electrosonic Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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