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TfGM - Cloud Public Address System

Transport for Greater Manchester

This public procurement record has 1 release in its history.

Tender

17 Sep 2026 at 16:37

UK4 - Tender Notice
Summary of the contracting process

Transport for Greater Manchester is procuring a cloud-hosted public address system and associated services for its transport service facilities across Greater Manchester. The service will provide secure, resilient, IP-based announcements, including real-time passenger information, site-specific passenger safety and security messages, and event-driven communications. It must support central operation from the Operations Control Centre and local operation by designated site co-ordinators. The requirement includes a main and failover cloud management system integrated with IP speakers, audio gateways, AFILs, paging stations and user clients. The system must also interface with legacy Long Line Public Address systems during transition and with third-party platforms such as Cisco Unified Call Manager. The procurement covers public address systems and their repair and maintenance.

The buyer reached tender and invited offers through an open procedure under the Procurement Act 2023. The tender submission deadline was 30 October 2026 at 16:00 UTC, with the award decision scheduled by 20 January 2027 at 23:59. The single lot has an estimated gross value of £871,000. The contract period is 1 April 2027 to 31 March 2034, with options for further site locations described in the invitation to tender documents. Offers are evaluated on technical quality at 50%, cost at 40% and social value at 10%. Electronic submissions in English are allowed through the buyer’s online procurement system. The opportunity is above the relevant threshold and covered by the Government Procurement Agreement.

This opportunity suits suppliers specialising in cloud-based public address, passenger information, transport communications or critical site audio systems, including small and medium-sized enterprises. Strong candidates will need to provide a secure and resilient hosted platform with main and failover capability, integrate a distributed estate of IP speakers, audio gateways, AFILs, paging stations and user clients, and support both central control-room and local site operation. Relevant experience with passenger safety and security messaging, real-time announcements, event-driven communications and operationally critical environments will be useful. Suppliers should also be able to manage migration or transition from legacy Long Line Public Address systems and integrate third-party communications technology such as Cisco Unified Call Manager, alongside ongoing repair and maintenance services.

How relevant is this notice?

Notice Information

Notice Title

TfGM - Cloud Public Address System

Notice Description

This tender relates to Transport for Greater Manchester's (TfGM) need to procure a Cloud Public Address (PA) System and associated services to provide a secure, resilient, IP-based PA capability across TfGM Transport Service Facilities (TSFs). The PA service is intended to provide real-time passenger information, site-specific passenger safety and security (PSS) messages, and event-driven announcements, operable centrally from the Operations Control Centre (OCC) and locally by designated TSF Site Co-Ordinators. TfGM requires a cloud-hosted PA management system (with main and failover capability) integrated with an on-net estate of PA end user devices (EUDs) such as IP speakers, audio gateways, AFILs, paging stations and user clients, including the ability to interface with legacy Long Line Public Address (LLPA) systems during transition and with existing third-party systems (e.g., Cisco Unified Call Manager) as required. This is an Open Tender procedure in accordance with the Procurement Act 2023. This route has been selected to ensure unrestricted market access, maximise competition, and enable engagement with the full range of capable Bidders across the services market.

Lot Information

Lot 1

Options: Further site locations as specified within ITT documentation

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0774cf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088386-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

50 - Repair and maintenance services

CPV Codes

48952000 - Public address systems

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
£871,000 £500K-£1M
Lots Value
£871,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20262 weeks ago
Submission Deadline
30 Oct 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for Greater Manchester
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 3BG
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD3 Greater Manchester
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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