Planning

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

The Provision of Secure Payment Kiosks

Denbighshire County Council

This public procurement record has 1 release in its history.

Planning

21 Sep 2026 at 14:54

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Denbighshire County Council is exploring the supply and installation of secure payment kiosks for Local Authority One Stop Shops in Denbighshire. The kiosks are expected to accept cash, notes and coins, major debit and credit cards, contactless payments, Google Pay and Apple Pay, with real-time processing, confirmation and printed or digital receipts. They should support council tax, parking, permits and other council services, while providing analytics, reporting and integration with back-office systems. The equipment must offer secure cash handling and change dispensing, encrypted payment data, tamper resistance, alarms and a transaction audit trail. It must also provide Welsh and English operation, accessible design, audio and tactile assistance, remote support, reliable connectivity, fault alerts, energy efficiency and a compact indoor footprint. The procurement covers goods with associated services.

This is a planned pre-market engagement exercise, not an invitation to tender. The Council is seeking supplier information on kiosk features, technology, innovation, costs, timescales, implementation and available options, and may invite suppliers to present solutions remotely during the week commencing 12 October 2026. Suppliers are asked to send a brief solution overview by 12 noon on 5 October 2026; the engagement milestone is scheduled to run to 31 October 2026. The Council expects a future notice around 1 March 2027, with the contract provisionally planned from 1 October 2027 to 30 September 2031 and a possible extension to 1 October 2036. One SME-suitable lot is in planning. The published estimated value is £1 net or £1.20 gross, and the Council states that engagement may not lead to a procurement.

The engagement will suit kiosk manufacturers, payment technology providers, cash-management specialists, software and systems integrators, and service providers able to combine hardware, payment processing, installation, maintenance and support. Strong candidates will be able to demonstrate successful work with libraries and local authorities, as well as experience delivering secure public-facing payment systems. Relevant capability includes PCI DSS-compliant card processing, encrypted data handling, secure cash storage and counting, change dispensing, alarm and audit functions, bilingual Welsh and English interfaces, and integration with council back-office systems. Suppliers should be prepared to evidence accessible design for wheelchair users and people with visual impairments, robust indoor equipment, remote diagnostics, software updates, modular maintenance and a minimum 99.5% uptime. Compliance with relevant British Standards and required accessibility and security certifications will also be important.

How relevant is this notice?

Notice Information

Notice Title

The Provision of Secure Payment Kiosks

Notice Description

Denbighshire County Council (The Authority) are looking to engage with the market in relation to cost effective and high quality payment kiosks. This pre-market engagement notice outlines the high level requirements for payment kiosks capable of accepting payments via cash, chip and PIN, contactless and mobile wallets. The kiosks are to be installed in Local Authority One Stop Shops, ensuring secure, accessible, and user-friendly transactions for a diverse range of customers. Aims of Engagement The purpose is to: - Understand supplier capabilities and the very latest technologies and solutions available in the market - Identify opportunities for innovation and best practice - Test assumptions on costs, timescales, and implementation approaches - Understand options available to the Authority Requirements * Payment Methods: The kiosk must accept major debit and credit cards (including contactless), Google and Apple Pay, as well as cash (notes and coins). * Receipts: The kiosk must provide printed and digital receipts for all transactions. * Transaction Processing: Payments must be processed in real time, with confirmation displayed to the user. * Change Dispensing: For cash payments, the kiosk must dispense change where necessary. * Multiple Services: The kiosk should support payments for various Local Authority services (e.g., council tax, parking, permits). * Ability to view analytics and run reports * The devices must be able to operate bilingually in Welsh and English * Data Protection: All card transactions must comply with PCI DSS standards. Sensitive customer information must be encrypted and not stored locally. * Physical Security: The kiosk must be robust, tamper-resistant, with lockable compartments for cash and maintenance access. * Alarm Systems: Integrated alarms for unauthorised access or tampering. * Audit Trail: The system must maintain a secure log of all transactions for audit purposes. * Cash Handling: Secure cash management system, including automatic counting and secure storage of notes and coins. * Physical Accessibility: The kiosk must comply with UK accessibility standards, including wheelchair access (height and reach requirements). * User Interface: Large, clear touchscreen interface with intuitive navigation. Option for audio guidance and multiple languages. * Assistance Features: Braille labelling, tactile buttons, and headphone jack for visually impaired users. * Clear Instructions: Step-by-step instructions displayed on screen and available in print. * Connectivity: Secure internet connection for real-time transaction processing and remote support. * Reliability: Minimum uptime of 99.5%. Automated alerts for faults or maintenance needs. * Integration: Ability to integrate with Local Authority back-office systems for reconciliation and reporting. * Maintenance: Easy access for authorised personnel, with modular components for quick replacement. * Durability: Suitable for indoor use; resistant to spills, dust, and vandalism. * Power Supply: Standard UK mains power; battery backup for short-term operation during outages. * Space: Compact footprint, suitable for installation in existing One Stop Shop locations without major modifications. * Promote energy efficiency, for example by using low-power processors and LED displays * Compliance with relevant British Standards for electrical and payment equipment. * Certification for accessibility and security as required by Local Authority regulations. * On-screen help and customer support contact information. * Routine maintenance schedule and rapid response for breakdowns. * Remote diagnostics and software updates capability. Summary The payment kiosk must deliver secure, accessible, and reliable payment solutions for Local Authority customers, supporting both card and cash transactions. The design should ensure compliance with all regulatory standards, protect customer data, and provide a seamless user experience for all visitors to One Stop Shops.

Planning Information

We are seeking to understand what is currently available in the market in relation to the above requirements. We are inviting suppliers to provide a breakdown of the key features and functions their kiosks provide and are particularly interested in latest technologies and any innovative approaches to payment kiosks. We may invite suppliers to present the details of their solutions to the Council, over MS Teams. This is likely to be during week commencing 12th October 2026. We are particularly interested in suppliers who have a proven track record of working successfully with Libraries and Local Authorities. We do not guarantee that this exercise will result in a procurement exercise. If your organisation can provide a solution that meets the requirements of this notice, please email procurement@denbighshire.gov.uk with a brief overview of your solution no later than 12 noon on 5th October 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0776a8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089251-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

30200000 - Computer equipment and supplies

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 2026Today
Submission Deadline
Not specified
Future Notice Date
1 Mar 20276 months to go
Award Date
Not specified
Contract Period
1 Oct 2027 - 30 Sep 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Denbighshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RUTHIN
Postcode
LL15 1YN
Postcode Area
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL33 Conwy and Denbighshire
Delivery Location
TLL13 Conwy and Denbighshire
Local Authority
Denbighshire
Electoral Ward
Ruthin
Westminster Constituency
Clwyd East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...