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GMCA 1793 iCasework

Greater Manchester Combined Authority

This public procurement record has 1 release in its history.

Award

01 Oct 2026 at 11:27

Award Notice
Summary of the contracting process

Greater Manchester Combined Authority procured Civica’s iCasework customer contact and correspondence management system, a software and IT services requirement. The system enables teams to manage correspondence and can also support community initiatives, skills development and educational programmes. Delivery is for the authority in Greater Manchester. The requirement was handled as a single package through a direct award from the G Cloud 14 framework, rather than a competition advertised to the wider market.

The procurement is complete and the contract is active. Greater Manchester Combined Authority awarded the contract to Civica UK Limited. The contract was signed on 14 August 2026 and is valued at £417,163. The process used a limited direct award from the G Cloud 14 framework, with price identified as the award criterion. One bid was recorded. The tender was marked complete; the associated lot status is recorded as cancelled, while the award and contract are active. No contract period dates or duration are stated.

For suppliers considering a future Greater Manchester Combined Authority requirement, this award demonstrates demand for a customer contact platform that can manage correspondence and support community, skills and education programmes. A credible competitor would need to show that its software can serve these varied operational uses, with the associated IT implementation and support capability. The buyer used a direct award through the G Cloud 14 framework, so framework eligibility and an offer aligned with the authority’s requirements would be important to competing by the same route. Price was the stated evaluation basis, making a competitive commercial offer relevant alongside a system capable of meeting the stated purpose. The selected supplier was a large established provider, indicating the award went to a supplier able to deliver this customer contact solution at authority-wide scale.

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Notice Information

Notice Title

GMCA 1793 iCasework

Notice Description

iCasework system provided by Civica is a Customer Contact Solution. It allows teams to manage correspondence and may be utilized to support community initiatives, skills development activities, educational programs.

Procurement Information

Direct Award from a compliant framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077e6f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092753-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£417,163 £100K-£500K

Notice Dates

Publication Date
1 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Greater Manchester Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6EU
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD3 Greater Manchester
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

Civica UK Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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