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Mass Communication Tool

Yorkshire Ambulance Service NHS Trust

This public procurement record has 1 release in its history.

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02 Oct 2026 at 13:52

Award Notice
Summary of the contracting process

Yorkshire Ambulance Service NHS Trust procured a mass communication tool and associated messaging services: a software platform for rapid, two-way communication during major incidents and business continuity events. It is intended to replace unsupported legacy communication tools and address organisational risk. The service is for the ambulance trust, based in Wakefield, and was procured through the CCS G-Cloud 14 framework. The requirement is for a secure, resilient and scalable platform, with licences compared at the 5,506-user tier. The procurement is categorised as software support services (CPV 72261000).

The procurement is complete and the contract is active. The award was made to Softcat plc, which is named as supplier; the description identifies Everbridge as the solution provider. The contract was signed on 6 August 2026. The stated initial term is three years, with an option to extend by a further 12 months. The published information does not state an awarded contract value. The buying route is described as CCS G-Cloud 14; the method is also described as a limited award without prior publication, following competition between two major solution providers. Evaluation used a weighted 60% technical score, including social value, and 40% commercial score. Everbridge received the highest overall weighted score, with its pricing outweighing the competing offer’s higher technical score.

For suppliers preparing to compete for a comparable requirement from Yorkshire Ambulance Service, the evidence points to a need for an established mass-notification platform that can support secure, resilient, scalable, rapid two-way messaging during major incidents and continuity events. Suppliers should be able to demonstrate how their service replaces legacy communication tools and reduces operational risk, as well as provide messaging services alongside the platform. The evaluation gave technical capability, including social value, most of the weighting, while commercial competitiveness also had a substantial effect on the result. Two major providers competed; the selected solution achieved the strongest overall score despite a rival’s slightly higher technical result. Credibility therefore depends on strong technical evidence and competitive pricing, rather than capability alone.

How relevant is this notice?

Notice Information

Notice Title

Mass Communication Tool

Notice Description

Procurement of a Mass Communication Tool (MCT) and associated messaging services for Yorkshire Ambulance Service via the CCS G-Cloud 14 Framework. The contract has been awarded to Everbridge, via Softcat PLC, for an initial three-year term with an option to extend for a further 12 months. The solution will provide a secure, resilient and scalable platform to support rapid two-way communication during major incidents and business continuity events, replacing unsupported legacy communication tools and addressing a significant organisational risk while delivering the most advantageous combination of quality, functionality and value for money.

Lot Information

Lot 1

This project was originally initiated in 2022 but was subsequently paused due to funding constraints. Funding was secured through the 2025/26 business planning process, enabling the procurement exercise to recommence.

A competitive procurement process was undertaken, including supplier demonstrations and evaluation against predefined technical, social value, and commercial criteria. Evaluation was based on a weighted methodology of 60% technical (including social value) and 40% commercial, using the 5,506-user licence tier for comparison.

The final scores were:

Everbridge (Supplier A): 99.64%
BlackBerry (Supplier B): 93.15%

Whilst BlackBerry achieved a slightly higher technical score, Everbridge's significantly more competitive pricing resulted in the highest overall weighted score and therefore represents the Most Advantageous Tender.

Procurement Information

Competitive award between two major providers of the solution based on Authority's specification. Contract award to Most Advantageous Tender via NOE CPC Total Technology Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077fc3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/093369-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Yorkshire Ambulance Service NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WAKEFIELD
Postcode
WF2 0XW
Postcode Area
Wakefield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE45 Wakefield
Delivery Location
TLE45 Wakefield
Local Authority
Wakefield
Electoral Ward
Wrenthorpe and Outwood West
Westminster Constituency
Wakefield and Rothwell

Supplier Information

Number of Suppliers
1
Supplier Name

Softcat Plc

Further Information

Open Contracting Data Standard (OCDS)

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