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Provision of Cloud-Based Telephony and Unified Communications Services

LOCAL SPACE

This public procurement record has 1 release in its history.

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13 Oct 2026 at 10:23

UK5 - Transparency Notice
Summary of the contracting process

Local Space is procuring cloud-based telephony and unified communications services for its operations across the United Kingdom. The service covers business telephone licences, inbound and outbound calls, call routing and management, reporting, and technical support. It also includes an existing bespoke link to Local Space’s Civica housing management system, enabling caller identification, access to customer records, click-to-dial and logging of call activity. The requirement is for an integrated communications platform and its ongoing support, rather than a standalone software supply. The single lot combines the cloud telephony platform, communication software and telephone and data transmission services.

The procurement is complete and RingCentral UK Ltd was selected for the single lot. The award is recorded as pending. Local Space used a direct award below the applicable threshold, without competition; the stated reason was to maintain continuity of existing communications and integration, avoiding potential migration, reconfiguration and implementation costs. The award value is £120,833 excluding VAT (£145,000 including VAT). The contract period runs from 2 November 2026 to 1 November 2027, with an option to extend for up to a further 12 months, to a maximum end date of 1 November 2028. The data gives no separate scoring or evaluation criteria: the decision is associated with continuing the established service and system integration.

This requirement demonstrates demand from Local Space for a cloud communications service that combines business telephony, call handling, reporting and technical support with integration into its Civica housing management system. A credible competitor for a future requirement would need to show that its platform can support inbound and outbound calling, routing and management, reporting, and reliable links to housing customer records, including caller identification, click-to-dial and call logging. Continuity and the ability to limit migration, reconfiguration and implementation effort were central to the buyer’s stated rationale, so suppliers would need a convincing approach to transition and integration as well as ongoing service support. The single-lot scope suits a supplier able to deliver the platform and associated services together; the lot was marked as suitable for SMEs.

How relevant is this notice?

Notice Information

Notice Title

Provision of Cloud-Based Telephony and Unified Communications Services

Notice Description

Provision of Cloud-Based Telephony and Unified Communications Services including The contract provides for the delivery of RingCentral's cloud-based telephony and unified communications platform, including business telephone licences, inbound and outbound calling, call routing and management, reporting functionality and associated technical support The service includes an existing bespoke integration with Local Space's Civica housing management system, supporting caller identification, access to customer records, click-to-dial functionality and call activity logging. The proposed award supports continuity of existing communications services and integration arrangements, avoiding potential additional migration, reconfiguration and implementation costs.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07863e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/096397-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

CPV Codes

48510000 - Communication software package

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£120,833 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Nov 2026 - 1 Nov 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LOCAL SPACE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E15 4BZ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

RingCentral UK Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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